Eddie Louis Sinjilani
Waiter
Cape Town
Summary
Skilled Restaurant Waiter with a proven track record at the One and Only Hotel, enhancing customer satisfaction through attentive service and a keen eye for detail. Expert in food safety awareness and cultivating warm relationships with guests, I consistently ensure timely delivery and accuracy in order taking, elevating dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills focusing on guest satisfaction.
Overview
16
16
years of professional experience
Work History
Restaurant Waiter
One and Only Hotel(waterfront)
08.2020 - Current
- Managing multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhancing customer satisfaction by providing attentive service and anticipating guest needs.
- Supporting fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborating with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Effectively communicating dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Waiter
Table Bay Hotel(waterfront)
11.2016 - 03.2020
- Quickly resetting and cleanin up tables after the guests left to enable speedy turnover and guest flow.
- Answering guests questions, recommending items, and recording order information.
- Cultivating warm relationships with regular customers.
- Maintaining clean and organized dining areas for optimal guest experience.
- Enhancing guests satisfaction by providing attentive service and anticipating guest needs.
- Maintaining professional demeanor under pressure while managing challenging situations involving dissatisfied guests.
Restaurant Waiter
The President Hotel(bantry Bay)
04.2009 - 09.2013
- Resetting and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivating warm relationship with regular customers.
- Maintaining clean and organizing dining areas for optimal guest experience.
- Resetting tables to keep dining room and work areas clean.
- Answering guests questions, recommending items, and recording order information.
Education
Certificate in Waitering And Bartending - Hospitality Administration And Management
Cape College
South Africa03.2009
High School Diploma -
Elma High School
Malawi09.2007
Skills
Service Quality
Order Taking
Table Setting
Food presentation
Wine pairing
Memory retention
Food safety awareness
Safe Food Handling
Menu presentation
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
English
Upper intermediate (B2)
Timeline
Restaurant Waiter
One and Only Hotel(waterfront)
08.2020 - Current
Waiter
Table Bay Hotel(waterfront)
11.2016 - 03.2020
Restaurant Waiter
The President Hotel(bantry Bay)
04.2009 - 09.2013
Certificate in Waitering And Bartending - Hospitality Administration And Management
Cape College
High School Diploma -
Elma High School
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