Eddah Kumwenda
Customer Service Official
Summary
With over 7 years of work experience in accounting, customer care management, project management, and quantitative data collection and transcription, I bring a diverse skill set. Proficient in Microsoft programs such as Excel, Word, and Access, I efficiently handle data and generate insightful reports. Prioritizing effective communication, analytical thinking, leadership, and strategic planning, I ensure successful achievement of assigned targets.
Overview
26
26
years of professional experience
Work History
House Keeper / Cashier
House of Kotas Restaurant
11.2023 - Current
- Receive Orders from Customers
- Serving Customers after Pressing Their Orders
- Handling Cash from Customers
- Cleaning (Deep Cleaning E.G. Sweeping, Mopping, Cleaning Windows for the Restaurant)
Customer Service Official
Telekom Networks Malawi
01.2015 - 09.2019
- Handling and resolving customer Queries
- Helping Customers with New Products
- Sim card Replacement
- Customer Database Management
- Customer Support
- Completing call notes and reports and updating them in the CRM
- Managing administration issues
- Mpamba cases using CPS Application
Cashier/Sales Agent
Nuka Wholesalers
01.2001 - 12.2003
- Handling & Checking Cash from the Sales Deport
- Supervising the Sales Department
- Daily Cash Banking
- Reconciliation of Sales against Bank Statement
- Filling All Sales Reports
- Petty Cash Vouchers
- Bank Related Forms
- Attending to Customer Queries
Accounts Assistant
Lungu Private Clinic
01.1999 - 12.2000
- Preparing of invoices and statements
- Debtor collection
- Bank reconciliation
- Summarizing of ledger books
- Sales & purchasing journal and analysis book
- Petty cash management
Education
Graduate/Advanced Diploma in Business Management - Business Management
ABE
01.2011 - 1 2012
Higher Diploma in Business Management - Business Management
ABE
01.2008 - 1 2011
Certificate in Business Management - Business Management
ABE
Certificate in Computer Operating - Computer Operating
ABE
Malawi School Certificate of Education - undefined
ABE
Certificate in Accounting -Intermediate Stage 2 - Accounting
RSA
Certificate in Book Keeping -Stage 1 - Book Keeping
RSA
Skills
- GOOD COMMUNICATION SKILLS
References
The Director, Nuka Wholesalers, +27888 866 972
Beatrice Nyirenda, Telekom Networks Malawi, +265888836777
Mr. Albert Chigoga, Research Info Masters, +265999950820 / +265888950820
Sharon Kamwendo, The House of Kotas, +27614196338 / +27732044774
Timeline
House Keeper / Cashier
House of Kotas Restaurant
11.2023 - Current
Customer Service Official
Telekom Networks Malawi
01.2015 - 09.2019
Graduate/Advanced Diploma in Business Management - Business Management
ABE
01.2011 - 1 2012
Higher Diploma in Business Management - Business Management
ABE
01.2008 - 1 2011
Cashier/Sales Agent
Nuka Wholesalers
01.2001 - 12.2003
Accounts Assistant
Lungu Private Clinic
01.1999 - 12.2000
Certificate in Business Management - Business Management
ABE
Certificate in Computer Operating - Computer Operating
ABE
Malawi School Certificate of Education - undefined
ABE
Certificate in Accounting -Intermediate Stage 2 - Accounting
RSA
Certificate in Book Keeping -Stage 1 - Book Keeping
RSA
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