Echner Swanepoel
Senior Branch Manager
Cape Town,WC
Summary
Motivated and service-driven hospitality professional with a strong commitment to delivering excellent guest experiences in fast-paced and multicultural environments. Well-presented, reliable, and adaptable, with proven ability to provide high standards of customer service while maintaining professionalism and attention to detail. Skilled in guest relations, problem-solving, teamwork, and maintaining hygiene and safety standards. Dedicated to upholding 5-star service excellence and contributing positively to team performance. Flexible with working hours and eager to grow within Dubai’s dynamic hospitality industry.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Manager Food and Beverage
The Sands Supermarket
03.2021 - 11.2023
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Maintained highest standards for beverage quality and service.
Senior Branch Manager /Certified Personal Trainer
Witsand Fitness Centre
02.2021 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Senior Technician
Juandre Viviers Walkerbay Fire Engineering
01.2025 - Current
- Completed preventive maintenance on set schedules.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Monitored and enforced safety measures to mitigate hazards.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Construction Foreman Nautilus Decorators
Paul Jacobs
01.2024 - 01.2025
- Inspected work for compliance with applicable regulations and job specifications.
- Improved client satisfaction with consistent communication and updates on project status.
- Verified and submitted team timesheets.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
Front of House Manager
Hermanus Esplanade
02.2018 - 01.2021
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
Education
Matriculated - Maths, Afrikaans, English, Tourism, Engineering Graphic Design, Geography, Computer Application Technology
Hermanus High School
01.2017
Skills
Strong customer service and guest satisfaction focus
Professional appearance and well-groomed presentation
Excellent communication and interpersonal skills
Ability to work in fast-paced, high-pressure environments
Multicultural awareness and respect for diverse guests
Team-oriented with strong cooperation skills
Problem-solving and complaint-handling ability
Time management and task prioritization
High attention to cleanliness and hygiene standards
Knowledge of food safety and health regulations
Cash handling and basic POS system operation
Ability to upsell services and promote guest experience
Positive attitude with strong work ethic
Flexible with shifts, weekends, and long working hours
Quick learner and adaptable to new environments
Front office operations
Guest relations management
Food safety
Sales and marketing
Staff training and development
Guest satisfaction tracking
Housekeeping management
Exceptional communication
Hospitality and service industry background
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technician
Juandre Viviers Walkerbay Fire Engineering
01.2025 - Current
Construction Foreman Nautilus Decorators
Paul Jacobs
01.2024 - 01.2025
Senior Manager Food and Beverage
The Sands Supermarket
03.2021 - 11.2023
Senior Branch Manager /Certified Personal Trainer
Witsand Fitness Centre
02.2021 - 11.2023
Front of House Manager
Hermanus Esplanade
02.2018 - 01.2021
Matriculated - Maths, Afrikaans, English, Tourism, Engineering Graphic Design, Geography, Computer Application Technology
Hermanus High School