Mateus Chico
Bodyguard, Field Technician
Johannesburg
Summary
Adept Senior Field Service Technician with a proven track record at Touchsides, excelling in troubleshooting, repair, and customer support. Demonstrated ability to enhance team efficiency and client satisfaction through expert training and mentoring. Skilled in hardware installation and maintenance, consistently delivering seamless service solutions. Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across years of industry experience. Service-oriented Senior Service Field Technician with an excellent professional presence to effectively troubleshoot issues and complete timely repairs. Talented in assuring the implementation of security and safety standards. Mechanically-inclined and meticulous with excellent precision measuring capabilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Senior Field Service Technician
Touchsides
10.2017 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Training client on how to operate device
- Assist client remotely
- Managed on-site and off-site installation, repair, maintenance, and test tasks
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations
- Provided troubleshooting and repair support to over customers weekly
- Performed annual service visits and completed preventive maintenance on systems
- Properly completed work reports for each field visit
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks
- Conducted thorough safety inspections to maintain compliance with industry standards and regulations
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations
Bodyguard
National Union of Metal Works of South Africa
Johannesburg
02.2014 - 10.2024
- Offered guidance and advice on personal safety matters to clients, helping them make informed decisions about their security needs.
- Ensured timely response to incidents with efficient communication between team members and local authorities.
- Collaborated effectively with fellow bodyguards and security personnel, providing seamless coverage for clients during events or public appearances.
- Demonstrated professionalism and quick decision-making skills during high-pressure situations, ensuring client safety at all times.
- Rendered first aid when necessary, utilizing medical training skills to assist both clients and colleagues during emergencies or accidents.
- Improved situational awareness, utilizing advanced surveillance equipment for effective monitoring of environments.
- Trained new team members on proper procedures and techniques, contributing to a highly skilled security workforce.
Bodyguard
Seven Arrows Security
07.2008 - 10.2017
- Offered guidance and advice on personal safety matters to clients, helping them make informed decisions about their security needs.
- Enhanced client safety by conducting thorough risk assessments and creating personalized security plans.
- Ensured timely response to incidents with efficient communication between team members and local authorities.
- Demonstrated professionalism and quick decision-making skills during high-pressure situations, ensuring client safety at all times.
- Developed comprehensive emergency protocols for various scenarios, enabling swift action when needed to protect clients from harm.
- Rendered first aid when necessary, utilizing medical training skills to assist both clients and colleagues during emergencies or accidents.
- Provided discreet protection services, allowing clients to conduct business without unnecessary interruptions or distractions.
- Maintained a high level of physical fitness, participating in rigorous training programs to ensure peak performance on the job.
Security Site Supervisor
Protea Security Excellence
Pretoria
09.2005 - 07.2008
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Removed unauthorized persons from facility grounds.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
Education
No Degree -
Litjelembube Seconday School
EMpumalanga, South Africa 04.2001 -
Skills
Troubleshooting and repair
Languages
Portuguese
Elementary (A2)
English
Upper intermediate (B2)
Xhosa
Upper intermediate (B2)
Certification
Certified leadership training The Wisdom Of Hub
Gym, Reading, fishing and hunting
I go to the gym five times a week to stay fit and healthy so that I can perform at my best in my field.
When I want to relax, I enjoy reading novels and conducting research.
I also like to go fishing and hunting to take a break from work and spend time with family and friends.
Timeline
Telephone Etiquette
07-2024
Certified leadership training The Wisdom Of Hub
10-2023
Effective communication skills
09-2023
Fisrt Aid Priority
03-2022
Senior Field Service Technician
Touchsides
10.2017 - Current
Bodyguarding
02-2015
Bodyguard
National Union of Metal Works of South Africa
02.2014 - 10.2024
Bodyguard
Seven Arrows Security
07.2008 - 10.2017
Safty And Security Sector Education And Authority
05-2008
Security Site Supervisor
Protea Security Excellence
09.2005 - 07.2008
No Degree -
Litjelembube Seconday School
04.2001 -
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