Earnest Victor Oliphant
Eden Park
Summary
Control Room Shift & Incident Manager with extensive expertise in security operations and emergency response. Successfully managed complex monitoring systems such as Listener Suite, AMS, and Webeye CMS, ensuring compliance and effective risk mitigation. Proven ability in incident command and resource management, with experience across multiple organizations including Owl Monitoring and SAPS. Skilled in enhancing incident reporting and response efficiency through collaboration with emergency services.
Overview
34
34
years of professional experience
Work History
Control Room Shift & Incident Manager
Owl Monitoring
01.2021 - Current
- Monitored alarms via Listener Suite & Lite.
- Dispatched vehicles and liaised with clients.
- Handled complaints and incident reporting.
- Coordinated with SAPS and emergency services.
- Supervised control room staff.
- Bodyguarding
- Vehicle tracking
Control Room Supervisor
iMvula Quality Protection
01.2015 - 01.2018
- Operate multiple monitoring systems: Listener Suite, AMS, Webeye CMS, NetControl, Easy Roster, HMS-4200, GoReal Fleet Monitoring.
- Manage CCTV, patrol monitoring, alarm systems, and fleet tracking.
- Coordinate armed response and SAPS during incidents.
- Supervise staff and ensure professional control room operations.
- Compile incident reports and liaise with clients.
Control Room Shift & Incident Manager
Beagle Watch Armed Response
01.2010 - 01.2015
- Monitored alarms via Listener Suite & Lite.
- Dispatched vehicles and liaised with clients.
- Handled complaints and incident reporting.
- Coordinated with SAPS and emergency services.
- Supervised control room staff.
- (Better Prospects)
Control Room Manager
Wadeville Secure
01.2002 - 01.2009
- Managed and trained certified control room operators.
- Oversaw CCTV systems across Johannesburg, Germiston, and Pretoria.
- Coordinated with SAPS and other state organs during incidents.
- Handled staff management, logistics, background checks, and access control.
- Reported daily to senior management.
Senior Personnel Officer – Vehicle Theft Department
South African Police Service (SAPS)
01.1996 - 01.1999
- Controlled circulation and cancellation of vehicles on national system.
- Handled enquiries regarding stolen or imported vehicles.
- Maintained updated circulation files.
- Liaised with SAPS units and external stakeholders.
Rifleman (Combat)
South African Defence Force (SANDF)
01.1992 - 01.1996
- Completed Special Weapons & Tactics training.
- Protected the country internally and externally against threats.
- Participated in peacekeeping and counter-terrorism operations.
Education
Firearm Handling & Servicing -
ITA Firearm Training
Krugersdorp01.2016
Secure Fleet Controller -
Terrek, Skytrek & Duo Tracking Solutions
01.2016
SWAT - Law, Criminal Procedures, VIP Protection, Crowd Control
South African Police Service (Special Forces – “JOINTS”)
01.2005
HR Certificate - Employee Relations, Call Centre Operations
Conversation HR
01.2001
Special Weapons & Tactics -
South African Defence Force
01.1996
Grade 11 - Subjects: English, Afrikaans, Geography, History, Biology, Woodwork
Eden Park Secondary School
Skills
- Incident command
- Emergency response coordination
- Alarm monitoring
- Incident reporting
- Risk assessment
- System monitoring
- Resource management
- Organisational awareness
- Risk mitigation
- Compliance management
- Root Cause Analysis
Languages
English
Zulu
Afrikaans
Custom Section
- Reading
- Community Service
References
- Shaun Jayes, Human Resources, Owl Monitoring, 066 392 2186
- Hélèn Du Toit, iMvula Quality Protection, 072 083 5554
- Mr. Hein Wybracht, Beagle Watch Armed Response, 082 391 5914
- Riaan Steenkamp, Wadeville Secure, (011) 824 07078
- Capt. Mhlongo, South African Police Service, 076 498 1253
- Mario Van Vuuren, Mykertal Tactical, 084 460 2429
Personal Information
ID Number: 841010 5046 08J
Timeline
Control Room Shift & Incident Manager
Owl Monitoring
01.2021 - Current
Control Room Supervisor
iMvula Quality Protection
01.2015 - 01.2018
Control Room Shift & Incident Manager
Beagle Watch Armed Response
01.2010 - 01.2015
Control Room Manager
Wadeville Secure
01.2002 - 01.2009
Senior Personnel Officer – Vehicle Theft Department
South African Police Service (SAPS)
01.1996 - 01.1999
Rifleman (Combat)
South African Defence Force (SANDF)
01.1992 - 01.1996
Firearm Handling & Servicing -
ITA Firearm Training
Secure Fleet Controller -
Terrek, Skytrek & Duo Tracking Solutions
SWAT - Law, Criminal Procedures, VIP Protection, Crowd Control
South African Police Service (Special Forces – “JOINTS”)
HR Certificate - Employee Relations, Call Centre Operations
Conversation HR
Special Weapons & Tactics -
South African Defence Force
Grade 11 - Subjects: English, Afrikaans, Geography, History, Biology, Woodwork
Eden Park Secondary School