Eamon O'Kennedy
Manager Service And Support
Brackenfell
Summary
In short I would describe myself to be results driven with focus on teamwork and team culture within a diverse environment.
Organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Manager Field Service and Support
Thermo Fisher Scientific
Brackenfell
01.2017 - Current
- Developed and maintained courteous and effective working relationships internally and externally.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Started with a 4 member team and grown into a 12 member team including a Team leader directly supporting 10 countries and through a distributor 4 countries.
- Double digit growth annually with reaching all annual KPI's
- Annual Financial target of 3.3M USD for Southern Africa including Islands for service and support.
- Organized and detail-oriented with strong work ethic.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Regional Specialist
Thermo Fisher Scientific
Brackenfell
05.2009 - 12.2016
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Escalation resolution throughout EM.
- Setting customer expectations.
- Built relationships with customers to promote long term business growth.
- Internal engineer training together with customer training on new products.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Field Service Engineer
Thermo Fisher Scientific/Applied Biosystems
Brackenfell
05.2006 - 04.2009
- Managed maintenance data records and tracked operating information.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Facilitated communication between office personnel, sales, support and customers.
- Updated and maintained assigned machines per manufacturer specifications.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory and library of machine manuals.
Education
B.Tech - Electronic Engineering
Central University of Technology, Free State
Bloemfontein 01.1999 - 12.2004
Skills
KPI's and Financial targets/Company goals
undefinedTimeline
Manager Field Service and Support
Thermo Fisher Scientific
01.2017 - Current
Regional Specialist
Thermo Fisher Scientific
05.2009 - 12.2016
Field Service Engineer
Thermo Fisher Scientific/Applied Biosystems
05.2006 - 04.2009
B.Tech - Electronic Engineering
Central University of Technology, Free State
01.1999 - 12.2004
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