DALMAINE JEME

• Completing files from each department:
• Sales floor
• Fresh foods
• Admin
• None-foods
• Daily duties:
• Ensure stock is ordered.
• Capture orders and submit
• Capture invoices
• Receive stock from warehouse trucks.
• Delegate to staff.
• Ensure that stock goes out to the sales floor.
• Ensure that staff are fulfilling their duties.
• Ensure you have enough staff available.
• Arrange for interviews
• Conduct interviews
• Liaise with suppliers
• Update SAP system
• Solving customer queries.
• Stock taking-delegate to staff
• Ensure that stocktakes runs smooth.
• Communicate with senior managers
• Ensure that customers are taken care of
• Ensure that the sales floor is clean
• Assisted in managing daily store operations, ensuring efficient workflow and maintaining high customer service standards.
• Supported inventory management by accurately tracking stock levels and coordinating timely replenishment of products.
• Participated in employee training sessions, enhancing team knowledge and operational procedures for improved performance.
• Monitored store cleanliness and organization, contributing to a welcoming environment that increased customer satisfaction.

• Ensure that recipes are up to date.
• Communicate with divisional managers in the different divisions.
• Ensure to reply to emails. Amending, creating recipes.
• Ensure that ingredients and selling products are ranged.
• Communicate with buyers daily.
• Attend management meetings.
• Work with google sheets, SAP system and store portal.
• Investigate shrinkage

• Answering calls.
• Assist customers with billing queries.
• Adding customers to the priority service register.
• Updating customer profiles.
• Take payments.
• Set up payment plans for the customer.
• System SAP and AWB.

• Answering calls
• Assisting customers with queries.
• Billing customers
• Direct debits
• Rectifying technical issues.
• Taking payments

• Ensure that all staff are present as per the roster.
• Check grooming standards of staff.
• Communicate with all heads of departments.
• Collect, capture and submit time sheets.
• Amend Housekeeping rosters.
• Book staff for the various departments.
• Fill in and submit sick notes received from staff.
• Handle all queries received.
• Discipline staff accordingly.
• Book and conduct interviews.
• Follow up on absent staff.
• Capture and submit transport charges
• Stock taking and capturing of uniforms.
• Issue uniforms to staff.
• Filing

• Meet and greet guest.
• Take bookings.
• Filing
• Micros system Assistant to the manager
• Delegating tasks to staff.
• Answering the phone.
• Ensure menus are up to standard.
• Reserve tables for bookings.

Host On the Premiere Class :

Greeting and Welcoming guest.

Allocating and escorting guest to they're cabins

Showing guest all facilities on the train that they can use,example Smoking bar,dining cart,showers/toilets etc.

Bar lady in the smoking bar:

Assisting guests with drinks.

Stocking up the bar.

Cleaning the Bar

Ensuring guests are comfortable

Assisting Chefs in the Dining car.

Waitering in the dining car.

Serving food and drinks to guest.

• Delivered exceptional customer support by addressing inquiries and resolving complaints, enhancing overall customer satisfaction.
• Managed and processed customer orders efficiently, ensuring timely delivery and accurate documentation for all transactions.
• Collaborated with cross-functional teams to identify and implement process improvements, streamlining operations and reducing response times.
• Trained and mentored new team members, fostering a knowledgeable workforce and promoting adherence to service standards.