Thuto Koza
IT Administrator
Evaton,GP
Summary
Knowledgeable IT Administrator with robust background in IT support and consultancy. Provided effective solutions to complex technical issues, enhancing system reliability and user satisfaction. Demonstrated expertise in troubleshooting and network management, along with exceptional client communication skills.
Personable and technically adept, with solid foundation in IT support principles and troubleshooting techniques. Adept at diagnosing and resolving hardware and software issues, and proficient in providing clear and concise technical guidance. Committed to enhancing operational efficiency and delivering top-tier support to achieve optimal outcomes.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
IT Administrator
Comsol Networks
Midrand, Gauteng
01.2019 - 10.2024
- Provide IT Support to subcontractors
- Install network and computer systems
- Maintain, repair and upgrade Operating Systems, hardware and software
- Monitor the performance of existing computer systems and IT infrastructures
- Create and maintain IT reports for Management
- Manage a team of helpdesk technicians
- Testing new technologies
- Provide IT training for all company staff and subcontractors
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
- Optimized IT asset utilization, implementing effective inventory management system.
- Supported organizational growth, scaling IT systems to accommodate new users and business units.
- Improved team collaboration with introduction of centralized file-sharing system.
- Streamlined incident response times, establishing efficient ticketing system for IT support queries.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Increased staff IT proficiency, conducting regular training sessions on new technologies and security practices.
IT Support Consultant
Lompec Education Centre
Tshwane, Gauteng
10.2020 - 12.2020
- Setup a computer lab as part of a community initiative which entailed the following:
- Setup a Windows Server 2016 domain
- I Installed a wireless network and a firewall for students and staff
- Setup Active Directory computers and user accounts
- Created an Asset register and infrastructure diagrams
- Created an SOP document for student labs
IT Technician
Comsol Networks
Midrand, Gauteng
04.2018 - 01.2019
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users (AD, Email, biometrics, printer etc)
- Repairing and replacing computer and networking equipment as necessary
- Testing new technology
- Provide training for junior staff members
Education
Diploma - Business Information Technology
University of Johannesburg
Johannesburg 01.2014 - 01.2017
Skills
Desktop support
Software diagnosis
TCP/IP
Issue troubleshooting
Windows 10
Technical Support
Ticket support system management
Staff education and training
Technical documents comprehension
Network diagnostics
Microsoft Outlook
PC component diagnostics
Certification
Comptia A+
Accomplishments
I was the first ever and still the only intern who won an award (new comer of the year - 2018) at Comsol Networks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Comptia N+
10-2020
IT Support Consultant
Lompec Education Centre
10.2020 - 12.2020
Cisco ICND1
04-2019
IT Administrator
Comsol Networks
01.2019 - 10.2024
Comptia A+
09-2018
IT Technician
Comsol Networks
04.2018 - 01.2019
Diploma - Business Information Technology
University of Johannesburg
01.2014 - 01.2017