I am interested in saving companies costs by introducing smart ways of working
Thoko Chirwa
Social Worker
Centurion,Gauteng
Summary
Friendly student Social Worker committed to providing services to strengthen home, school and community partnerships. Accomplished at resolving conflict and encouraging positive relationships. Bilingual with fluency in English and Ndebele to effectively communicate with multicultural clients. Dedicated Travel professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic social worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of casework and training in group work and community work. Motivated to learn, grow and excel in community development industry. Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Travel consultant with over 10 years of experience in travel industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level social work position in social work environment. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Social Work Student
Tshwane Leadership foundation
CENTRAL CITY, Gauteng
04.2021 - 09.2022
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients and family members to obtain key information for case planning and management.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Developed treatments and casework programs for average of 22 patients per month.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Attended over 60 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Monitored company inventory to keep stock levels and databases updated.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
Corporate Travel Consultant
Tourvest travel services
Rivonia, Gauteng
06.2019 - 06.2020
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Specialized in booking corporate flights and hotels for client's employees traveling to conferences and meetings.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of airline rules and procedures.
- Booked tickets for air, rail, and ground transportation.
- Dealt with payment processing services for bookings and refunds for clientele.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
Corporate Travel Consultant
Nexus Travel
CENTRAL CITY, Gauteng
04.2014 - 05.2019
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, and executive clients.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Travel Consultant
BCD TRAVEL
CENTRAL CITY, Gauteng
03.2009 - 03.2014
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Education
Honors in Social Work - Social Sciences Education
University of South Africa
Pretoria 01.2015 - 12.2021
Diploma in Tourism Management - Travel And Tourism
Tshwane University of Technology
Nelspruit Campus 01.2003 - 12.2005
Certificate in Project Management - Project Mangement
INTEC College
Johanesburg 01.2010 - 12.2010
Matriculant - Science Education
Star of Hope Independent School
Gauteng 01.1998 - 12.2001
Bridging Course in Toursim - Tourism Management
Tshwane University of Technology
Nelspruit Campus 01.2001 - 12.2001
Skills
Communication skills
Organising and planning skills
Good interpersonal skills
Ability to multitask
Ability to gather and analyse information
Listening skills
Ms word, Excel, Powerpoint and MS Access
Interests
Timeline
Social Work Student
Tshwane Leadership foundation
04.2021 - 09.2022
Corporate Travel Consultant
Tourvest travel services
06.2019 - 06.2020
Honors in Social Work - Social Sciences Education
University of South Africa
01.2015 - 12.2021
Corporate Travel Consultant
Nexus Travel
04.2014 - 05.2019
Certificate in Project Management - Project Mangement
INTEC College
01.2010 - 12.2010
Travel Consultant
BCD TRAVEL
03.2009 - 03.2014
Diploma in Tourism Management - Travel And Tourism
Tshwane University of Technology
01.2003 - 12.2005
Bridging Course in Toursim - Tourism Management
Tshwane University of Technology
01.2001 - 12.2001
Matriculant - Science Education
Star of Hope Independent School
01.1998 - 12.2001