SIPHIWE MGAGA
Petunia
Bramley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
DEPOT ADMINISTRATOR
EASIGAS PTY LTD
10.2018 - 02.2021
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Managed company schedule to coordinate calendar and arrange travel.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Depot Clerk
EASIGAS PTY LTD
05.2014 - 09.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided meeting support by taking minutes and dictations.
- Supported staff on special assignments and ad hoc projects.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Coordinated travel arrangements for staff members.
- Purchased and maintained office supplies.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
RECEPTIONIST
EASIGAS PTY LTD
02.2010 - 04.2014
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Corresponded with clients through email, telephone, or postal mail.
Education
GED -
ILEARN INSTITUTION
Rivonia, South Africa 04.2001 -
GED -
ROSEBANK COLLEGE
BRAAMFONTEN , JOHANNESBURG SOUTH AFRICA 04.2001 -
Skills
Travel Coordination
Customer Service
Timesheet Processing
Schedule Coordination
Expense Monitoring
Office Administration
Events Coordination
Supplies Ordering
Employee Supervision
Staff Management
Equipment Usage Tracking
Mail handling
MS Office
Accomplishments
- Supervised team of 11 staff members.
- Achieved 95% PASS rate through effectively helping with assignments for our team who was studying towards Project Management.
References
Reference for EASIGAS PTY LTD
NTUTHUKO SHELEMBE
DEPOT MANAGER ( EASIGAS )
CONTACTS:
+27792111999
EMAIL:
Ntuthuko.Shelembe@easigas.com
Timeline
DEPOT ADMINISTRATOR
EASIGAS PTY LTD
10.2018 - 02.2021
Depot Clerk
EASIGAS PTY LTD
05.2014 - 09.2018
RECEPTIONIST
EASIGAS PTY LTD
02.2010 - 04.2014
GED -
ILEARN INSTITUTION
04.2001 -
GED -
ROSEBANK COLLEGE
04.2001 -