Dylan Thomas Swarts
5 Avonlea, Vallboom, Kempton Park
Summary
Dynamic professional with a proven track record at ACP Worldwide, excelling in customer service and complaint resolution. Leveraged outstanding communication skills and Microsoft Office suite proficiency to enhance customer satisfaction and streamline operations. Demonstrated adaptability and a genuine empathy, achieving significant improvements in customer loyalty and operational efficiency.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Reservations and Customer Service Agent
ACP Wordwide
Johannesburg South Africa (Remote)
07.2022 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cargo Agent
Swissport Cargo Serivces
Johannesburg South Africa
06.2018 - 07.2022
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Conducted thorough quality checks on outgoing shipments to minimize potential damages during transit.
- Collaborated with sales representatives to identify upselling opportunities for additional services or products offered by the company.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Education
High School Diploma -
Hoerskool Kempton Park
Johannesburg 04.2001 -
Skills
Decision-making
Information verification
Customer service
Complaint handling
Outstanding communication skills
Empathetic and genuine
Customer complaint resolution
Problem resolution
Microsoft office suite proficiency
Inbound customer service
Customer relations
Adaptability and flexibility
Documentation and reporting
De-escalation techniques
Customer focus
Conflict resolution
Shipping and logistics
Timeline
Reservations and Customer Service Agent
ACP Wordwide
07.2022 - Current
Cargo Agent
Swissport Cargo Serivces
06.2018 - 07.2022
High School Diploma -
Hoerskool Kempton Park
04.2001 -