Dylan Waterloo
Sales And Service Advisor
Cape Town
Summary
Dynamic sales professional with a proven track record at FNB, enhancing customer loyalty through customized solutions and achieving sales goals. Skilled in CRM proficiency and exceptional customer service, demonstrated through increased client retention and sales performance. Expert in upselling strategies and objection handling, with a commitment to fostering strong client relationships.
Hardworking employee enthusiastic about learning new skills . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.
Overview
6
6
years of professional experience
Work History
Sales Advisor
FNB
03.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Loan Consultant
Direct Axis
01.2023 - 02.2024
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Exceeded sales goals through proactive networking and lead generation initiatives.
Barber
Carlton Hair International
01.2021 - 04.2022
- Consistently received positive performance reviews from guests.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consulted with clients to assess personal style preferences and unique needs.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
Retail Sales Associate
Choice Clothing
10.2019 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Delivery Driver Assistant
Child Magazine - SDMEDIA
09.2018 - 12.2018
- Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
- Streamlined package handling processes by creating a system for organizing parcels within the delivery truck.
Education
No Degree - Barbering
Carlton Hair School
Cape Town, South Africa 04.2001 -
No Degree - Barbering
Groomed Academy
Somerset West, South Africa 04.2001 -
High School Diploma -
Groote Schuur High School
Cape Town, South Africa 04.2001 -
Skills
Upselling strategies
Timeline
Sales Advisor
FNB
03.2024 - Current
Loan Consultant
Direct Axis
01.2023 - 02.2024
Barber
Carlton Hair International
01.2021 - 04.2022
Retail Sales Associate
Choice Clothing
10.2019 - 01.2020
Delivery Driver Assistant
Child Magazine - SDMEDIA
09.2018 - 12.2018
No Degree - Barbering
Carlton Hair School
04.2001 -
No Degree - Barbering
Groomed Academy
04.2001 -
High School Diploma -
Groote Schuur High School
04.2001 -
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