Overview
Work History
Education
Skills
Timeline
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Dylan Stevens

Systems Analyst
Cape Town

Overview

8
8
years of professional experience

Work History

Systems Support Analyst

JTC
05.2023 - Current


  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Contributed to the creation of a robust knowledge base, enabling quicker diagnosis and resolution of common issues.
  • Served as an escalation point for complex issues requiring advanced technical expertise, consistently delivering satisfactory resolutions within stipulated timeframes.
  • Provide system support to users, the systems I assist in supporting are investone, primarily, Investran, Alteryx, Trident , DX, Bloomberg terminal.
  • Ensure daily processes are running effectively and meticulously.
  • Ensure the data being used in the system is accurate and follows the companies policies.
  • Daily checking of dividends, as well as ensuring that it matches our companies primary source, which is Bloomberg.
  • Processing of corporate actions as well as manual security setups when necessary.
  • Investigating different types of investment instruments and ensuring that the setup and entries of these securities are accurate.
  • Fund migration, this entails taking on a new fund and all its data and inputting it into the Investone system.
  • Investone maintenance and system testing after a software update.
  • Trouble shooting any issues in the system.
  • Setting up of funds and ensuring the fiscal years ends currencies are accurate.
  • daily assigning of roles to ensure that each of my team members are aware of what they will be doing for the day.
  • Maintaining the pricing universe and correcting any pricing discrepancies in SQL.
  • Use of very basic VBA to correct any problems our users face with excel tools.
  • Use of Excel tools such as V lookup to simplify large data.





Fund Accountant

JTC
01.2022 - 04.2023
  • Assisted in preparing audit schedules, compliance reports, tax returns and financial statements.
  • Daily processing of accounting transactions executed by client.
  • Collated monthly shareholder activity reports and transmitted completed reports to the manager.
  • Administrative duties, such as inbox monitoring.
  • Enhanced financial reporting accuracy by diligently reconciling fund transactions and positions.
  • Liaison with client, and providing feedback on requests.
  • Inputting client trades and dealings into Investone.
  • Pricing new stocks according to bloomberg.
  • Ensuring that pricing of stocks does not breach our threshold.
  • Daily cash flows, ensuring that all dividends and interest payments are being accounted for and reporting it to the client if there are any discrepancies noticed.
  • - daily loading of money market payments or withdrawals that will need to be done from the clients banks accounts.
  • - Ensuring that interest being accumulated by the clients securities are accruing correctly and reasonably.
  • - Processing of payments for different clients apart from the ones I do for my daily clients.
  • - loading of pricing files into to tcube to assist the TA accountant in getting dealing ready for t+1.
  • - Ensure that the clients NAV is delivered on time daily as well as communicating to the client if any unforeseen delays could occur.
  • - Balancing cash statements and ensuring that there are no material differences before processing the Net Asset Valuation.
  • -Loading the price distribution file into finswitch.

Fund Administrator

Apex/ Maitland
01.2021 - 12.2021


  • Participated in ongoing professional development opportunities such as attending conferences or seminars related to fund administration best practices.
  • Used investment platforms such as silica to maintain static data for various clients.
  • Processing and setting up of large payments.
  • ensuring that clients are up to date with their FICA documents.
  • liaise with the client if there is any grey areas with regards to investment forms.


Sales Assistant

Cardies
03.2016 - 03.2020
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Established rapport with customers using active listening and interpersonal skills.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Commerce - Information Systems

University of The Western Cape
Cape Town, South Africa
04.2001 -

Skills

Remote Support

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Timeline

Systems Support Analyst

JTC
05.2023 - Current

Fund Accountant

JTC
01.2022 - 04.2023

Fund Administrator

Apex/ Maitland
01.2021 - 12.2021

Sales Assistant

Cardies
03.2016 - 03.2020

Bachelor of Commerce - Information Systems

University of The Western Cape
04.2001 -

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Dylan StevensSystems Analyst