Dylan Scheepers
Travel Consultant
Cape Town
Summary
Armed with mental agility & adaptability as well as social & emotional intelligence, I often go the extra mile to achieve agreed upon objectives and bring out the best in people.
Overview
9
9
years of professional experience
Work History
Digital Copywriter
Keepsake Communication
03.2024 - Current
- Collaborated with marketing team to develop targeted content strategies, resulting in increased brand awareness.
- Crafted compelling email newsletters to engage subscribers, boosting open rates and click-through rates.
- Managed editorial calendar to maintain regular and strategic posting schedule for company blog.
- Wrote persuasive landing page copy that effectively communicated product benefits, leading to higher conversion rates.
Travel Consultant
Viking Cruises
08.2023 - 02.2024
- Advising clients about options for travel in accordance with stated objectives, facilitating travel arrangements and accommodations for individuals and groups.
Student Assistant (part-time)
University of the Western Cape
03.2021 - 10.2022
- Making writing more readable for students with disabilities by increasing readability, and making sure there are no grammatical or factual errors.
Telesales Advisor
Teleperformance South Africa
11.2016 - 12.2019
- Answering incoming calls on billing questions, adjusting tariffs, resolving any technical issues, and offering current and potential clients experience and in-depth product knowledge.
Senior Associate: Operations
WNS Global Services
05.2016 - 10.2016
Customer Service Associate
Webhelp: Shop Direct Group South Africa
08.2015 - 04.2016
- Handling incoming calls around billing queries, tracking orders, processing orders, processing payments, offering additional services, recognising vulnerabilities etc.
Education
Bachelor of Arts (English, Language & Communication studies, Sociology) -
The University of Western Cape
National Senior Certificate - undefined
Kensington High
Skills
Clear Communication Skills
Professionlism
Quality Customer Service
Adaptability
Coaching Techniques
Copywriting
Product Development
Accomplishments
- Top Performer Teleperformance 2017
- Staff Champion Teleperformance
- Top Advisor for two quarters
References
- Mr Jade Booysen, Assistant Call Centre Manager, Teleperformance, 071 789 0818
- Mrs Megan Humby, Assistant Call Centre Manager, Teleperformance, 071 789 0818
- Ms Zeena Spannenberg, Centre Manager, University of Western Cape, 021 959 2299, 083 409 3355
Timeline
Digital Copywriter
Keepsake Communication
03.2024 - Current
Travel Consultant
Viking Cruises
08.2023 - 02.2024
Student Assistant (part-time)
University of the Western Cape
03.2021 - 10.2022
Telesales Advisor
Teleperformance South Africa
11.2016 - 12.2019
Senior Associate: Operations
WNS Global Services
05.2016 - 10.2016
Customer Service Associate
Webhelp: Shop Direct Group South Africa
08.2015 - 04.2016
Bachelor of Arts (English, Language & Communication studies, Sociology) -
The University of Western Cape
National Senior Certificate - undefined
Kensington High
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