DYLAN PARKS
Age: 25 Height: 179cm
Franschhoek
Work Preference
Summary
Experienced hospitality professional with over 4 years of experience in customer service. Brings proven track record of elevating guest satisfaction and streamlining operations. Highly collaborative, focused on achieving results, and adaptable to changing demands. Proficient in team leadership and customer engagement. Passionate about delivering excellent service and creating memorable experiences. Fluent in written and spoken English. Currently serving as a full-time tasting room supervisor, seeking to bring my experience and customer satisfaction skills to a global role.
Overview
4
4
years of professional experience
Work History
Tasting Room Supervisor
Holden Manz Wine Estate
11.2021 - Current
- Supervised daily tasting room operations, ensuring excellent guest experiences and adherence to service standards.
- Assisted in coordinating private events and tours, enhancing customer satisfaction through personalized experiences.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Trained and mentored staff on wine knowledge and customer service techniques, enhancing team performance and engagement.
- Managed inventory levels and coordinated wine orders, ensuring optimal stock availability and minimizing shortages.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
Education
Bachelors of Commerce Degree - Business And Managerial Economics
University of The Western Cape
Cape Town, South Africa12-2023
National Senior Certificate -
Paarl Gimnasium High School
Paarl, South Africa12-2019
Skills
Customer service excellence
References
Gerard Holden
Holden Manz wine estate (Pty) Ltd / Owner
Phone: +27 82 567 9659
Email: gerard@holdenmanz.com
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tasting Room Supervisor
Holden Manz Wine Estate
11.2021 - Current
Bachelors of Commerce Degree - Business And Managerial Economics
University of The Western Cape
National Senior Certificate -
Paarl Gimnasium High School