Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dylan Dercksen

Dylan Dercksen

Technical Sales Representative

Summary

I am a dedicated and highly motivated individual with a strong commitment to excellence in everything I do. My personality is characterized by a combination of key traits, including:

Resilience: I thrive in challenging environments, remaining calm under pressure and adapting quickly to change.

Team Player: I am known for my collaborative nature, always eager to contribute to a positive team dynamic and work together to achieve common goals.

Proactive: I take initiative and have a strong sense of ownership in my work. I am continuously seeking opportunities for improvement and innovation.

Communication: With excellent interpersonal and communication skills, I excel in conveying ideas clearly and building strong professional relationships.

Organized: I am highly detail-oriented, ensuring that no task goes overlooked, and I manage my time efficiently to meet deadlines.

Problem-Solving: My analytical mindset helps me approach challenges methodically and find effective solutions.

Adaptability: I am open to new ideas and readily embrace change, recognizing that flexibility is essential in a dynamic work environment.

Passion: I am genuinely passionate about my work and take pride in delivering high-quality results.

I am eager to bring my unique personality and skill set to contribute to a dynamic and success-driven team.

Overview

9
9
years of professional experience

Work History

Technical Sales Representative

ATK Products
01.2024 - Current
  • Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
  • Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
  • Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Worked closely with support teams to coordinate timely deliveries of products while minimizing backorders or delays.
  • Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
  • Continuously improved personal knowledge of evolving technologies through self-directed learning initiatives.
  • Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Generated qualified leads through targeted prospecting strategies such as cold calling and email campaigns.
  • Secured high-value contracts with targeted customer presentations tailored to their specific needs.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Researched potential clients and markets to prepare for appointments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Used Sage Accounting to maintain company database with essential account and sales information.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Demonstrated products and specific features at customer locations and special events.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Proactively managed client correspondence and recorded tracking and communications.

Stock Coordinator

ATK Products
01.2023 - 12.2023
  • Increased stock accuracy by conducting regular inventory audits and updating records accordingly.
  • Coordinated cross-functional teams during peak seasons to ensure adequate staffing levels for efficient order processing.
  • Maintained up-to-date knowledge of inventory management software, ensuring accurate tracking of stock movements.
  • Prevented excess stock buildup by monitoring slow-moving items closely, recommending price reductions or promotional strategies when necessary.
  • Reduced stock discrepancies with meticulous record-keeping and frequent communication with suppliers and buyers.
  • Collaborated with other departments to forecast demand accurately, ensuring sufficient stock levels at all times.
  • Ensured compliance with industry regulations regarding safe storage practices while maintaining a clean warehouse environment free from potential hazards.
  • Expedited order fulfillment by coordinating with sales teams to prioritize high-priority shipments.
  • Minimized product damage through careful handling and adherence to appropriate storage conditions.
  • Streamlined warehouse operations by implementing efficient organization and storage systems for easy product access.
  • Evaluated the effectiveness of current inventory management practices, recommending process improvements for increased efficiency and cost savings.
  • Contributed to a positive work environment through proactive problem-solving and open lines of communication with team members.
  • Optimized warehouse space utilization, employing strategic shelving placement and consolidation of similar items.
  • Adapted quickly to changes in market conditions, adjusting inventory levels accordingly to minimize stock obsolescence and financial loss.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Met or exceeded production goals and objectives by following strict procedures.

Manager

Monument Hardware
01.2021 - 12.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Holiday Worker

Monument Hardware
07.2015 - 12.2020
  • Resolved customer inquiries and complaints professionally, ensuring overall satisfaction with their shopping experience.
  • Assisted with restocking efforts, quickly replenishing merchandise on the sales floor as needed.
  • Adhered to company policies and procedures while working efficiently under pressure during the bustling holiday period.
  • Managed inventory levels during the peak holiday season, ensuring adequate stock for popular items.
  • Supported team members in maintaining a clean and organized store environment for optimal holiday shopping experience.
  • Contributed to meeting daily sales goals through effective upselling techniques and product knowledge.
  • Enhanced customer satisfaction by providing friendly and efficient service during the holiday season.
  • Prepared items for shipping with care, ensuring timely arrival of online orders placed during the holiday rush.
  • Utilized downtime effectively by completing additional tasks such as cleaning or organizing backroom storage areas.
  • Participated in staff meetings and training sessions, staying informed on best practices for optimal holiday performance.
  • Assisted in increasing store sales by offering personalized product recommendations to customers.
  • Balanced multiple tasks simultaneously, efficiently handling high-volume customer traffic during busy periods.
  • Handled cash transactions accurately, maintaining accountability for assigned cash drawer throughout shifts.
  • Kept merchandise organized with regular recovery work.
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Assisted customers with sales orders, returns and exchanges.
  • Boosted sales through product promotion and direct customer engagement.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Built extensive product knowledge and recommended personalized solutions to customers.
  • Maintained customer loyalty by expertly solving diverse problems.
  • Met customer needs through solution-oriented sales strategies.
  • Delivered outstanding service to customers to help locate items and access backorder options for hot products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Hoërskool Kempton Park
Kempton Park, South Africa
12.2020

Skills

    Sales Presentations

    Telephone communication

    Sales assistance

    Face-to-face communication

    Team Leadership

    Operations Management

    Strategic Planning

    Performance Management

    Stock replenishment

    Loading and unloading

    Shipping and receiving

    Warehouse Operations

Timeline

Technical Sales Representative

ATK Products
01.2024 - Current

Stock Coordinator

ATK Products
01.2023 - 12.2023

Manager

Monument Hardware
01.2021 - 12.2022

Holiday Worker

Monument Hardware
07.2015 - 12.2020

High School Diploma -

Hoërskool Kempton Park

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Dylan DercksenTechnical Sales Representative