Dylan Bantjes
Short Term Insurance Broker
Brackenfell
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
13
13
years of professional experience
Work History
Insurance Broker
Overberg Wealth & Risk Management
03.2017 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Claims Handler
Kempston Insurance Brokers
04.2014 - 03.2017
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports and physical property damage to determine extent of liability.
- Negotiated successful settlements between clients and insurance carriers, maintaining fairness for both parties involved.
- Enhanced customer satisfaction by promptly addressing inquiries and providing thorough explanations of claim decisions.
- Managed caseloads efficiently while maintaining high levels of accuracy in documentation, minimizing errors that could lead to miscommunication or delays.
Claims & Underwriting
Bantjes Financial Services
06.2012 - 03.2014
- Identified opportunities for premium growth by cultivating strong relationships with key stakeholders within targeted market segments.
- Maintained a strong understanding of competitor offerings, ensuring the ability to effectively position the company''s products in terms of coverage scope, pricing, and overall value.
- Contributed to the establishment of underwriting guidelines and best practices, promoting consistency and adherence to company standards across all business lines.
- Supported regulatory reporting requirements by accurately compiling and submitting relevant underwriting data within specified timeframes.
Education
NQ4 - Insurance
License To Skill
04.2001 -
RE5 -
Moonstone
Cape Town 04.2001 -
High School Diploma -
Bellville High School
Bellville 04.2001 -
Skills
Customer support
Technical troubleshooting
Client service
Sales reporting
Goal-oriented mindset
Customer relations
Business growth and retention
Account servicing
Time management
Affiliations
FIA Boland - Vice Chair -2023
FIA Boland - Chair - 2024
FIA Boland- Vice Chair - 2025
Timeline
Insurance Broker
Overberg Wealth & Risk Management
03.2017 - Current
Claims Handler
Kempston Insurance Brokers
04.2014 - 03.2017
Claims & Underwriting
Bantjes Financial Services
06.2012 - 03.2014
NQ4 - Insurance
License To Skill
04.2001 -
RE5 -
Moonstone
04.2001 -
High School Diploma -
Bellville High School
04.2001 -
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