Summary
Overview
Work History
Education
Skills
Employment Reference
Hobbies
Timeline
Hi, I’m

Dwight Marks

Customer Care Representative
Dwight Marks

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
years of professional experience

Work History

GameMine Inc. (Remote)
Johannesburg

Customer Care Representative
09.2019 - Current

Job overview

  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.

OPSIFY Philippines Inc (Remote)
6th flr Net One Center, 26th st. cor 3rd ave, BGC taguig 1550

Customer Care Representative
10.2018 - 08.2019

Job overview

  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Oxygen8 Communications SA (onsite)
Johannesburg

Help Desk Consultant
01.2017 - 09.2018

Job overview

  • Used ticketing systems to manage and process support actions and requests.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provided basic end-user troubleshooting and desktop support.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Education

Willowmead Secondary School
Johannesburg South Africa

Standard Pass Matric(GR 12)
01.2014 - 2014.12

University Overview

Skills

Competences Empowering Establishing Focus Providing Motivation Support, Fosteringundefined

Employment Reference

Employment Reference

Oxygen8 Communications SA (Onsite)

Kim Madurai +2782 788 1460


OPSIFY Philippines Inc (Remote)

Troy Capulong 09557364062


GameMine Inc. (Remote)

Tenielle Pereira +2778 171 8029

Hobbies

Hobbies

Boardgames

Reading

Gaming

Listening to music

Baking


Timeline

Customer Care Representative
GameMine Inc. (Remote)
09.2019 - Current
Customer Care Representative
OPSIFY Philippines Inc (Remote)
10.2018 - 08.2019
Help Desk Consultant
Oxygen8 Communications SA (onsite)
01.2017 - 09.2018
Willowmead Secondary School
Standard Pass Matric(GR 12)
01.2014 - 2014.12
Dwight MarksCustomer Care Representative