Duwayne Pieterse

• Successfully managing 14 stores, Sales - R194mil pa, Cost below 96%, SL - 1.6%, 2012 to 2019 – Area Manager of PEPcell North Coast and Tshwane – Managing 20 Stores Leading and developing team to become next leaders of PEP
• Growing and nurturing our company’s culture and keeping it healthy
• Ensuring correct company policies, procedures and standards are being followed
• Implementing and upholding company vision, mission and core values
• Disciplinary action and processes - (Investigating, chairing and initiating hearings)
• Employment Equity Act
• Consulting and meeting with Union members
• Built positive and productive relationships with store and field leadership
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
• Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies (Markdown promotions)
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
• Demonstrated respect, friendliness and willingness to help wherever needed
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
• Implemented systems and procedures to increase sales
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes
• Improved process efficiency by implementing new cart retrieval process and correcting poor work habits
• Implemented systems and procedures to increase sales
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with others.

9

• Full operational function and development of the brand's products on the local market
• Continually adapting products to the way the market was evolving and the opportunities available
• Implementing new strategies to meet company goals through policies, procedures and recruiting new talent for stores, Focusing on training and development of teams
• Growing market share.
• Modernized over 200 facilities by implementing national facility enhancement programs
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.

• Reporting directly to the owners of the company
• Managing 40 stores
• Responsibilities included overall operations of all groups of restaurants
• Performing efficiently in a high-pressure environment
• Achieving business goals and revenue targets
• Overseeing daily operations, managing budgets and setting performance objectives
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals
• Developing and implementing business, marketing and advertising plans
• Managing internal and external stakeholder relations and negotiating contracts
• Planning, evaluating and optimizing operations to be efficient and cost-effective
• Ensuring products and services comply with regulatory and quality standards.
• Established territory boundaries and distribution routes to maximize service quality
• Held meetings with director to identify techniques to overcome sales obstacles
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

• Ensuring company standards and procedures are followed - managing over 40 staff.
• Preparing and presenting monthly, quarterly and annual statements, analyses and reports of operations and finances
• Dealing with escalated customer issues, incident reports and legal actions
• Being the GM my role and responsibility was to overlook all aspects and the day to day running of the business
• In this role, I was also exposed to project management and gained valuable experience in dealing with more staff, cost control, stock management and customer service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
• Developed and implemented strategies to increase sales and profitability
• Managed purchasing, sales, marketing and customer account operations efficiently
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• I started working for Fish & Chipper in 1995 as a casual and became an acting manager on weekends and holidays and then became the GM in 1997
• This was the foundation in my career that sparked the passion in me for people, growth and development.
• Ensured compliance with industry regulations by upholding strict adherence to safety guidelines and best practices during chipper use