Durand Koopersamy

Serve as a strategic thought partner to executive leadership, driving operational effectiveness, cost optimisation, and execution of high-impact business initiatives. Directly support long-term strategy implementation and ensure alignment between day-to-day operations and strategic goals.

Key Responsibilities & Achievements:

• Strategic Programme Delivery: Executed multiple high-priority initiatives, including the successful transition of CIT-delivered volumes to outsourced processing centers of approximately R11.5bn — a programme which yielded substantial cost savings, reduced operational risk, and improved controls.
• Performance & Governance Oversight: Developed and deployed governance frameworks to monitor KPIs and ensure alignment with strategic imperatives. Led reporting cadence across regional teams, ensuring senior leaders had real-time performance insights.
• Business Case Leadership: Produced and presented over 100 strategic business cases that unlocked budget for operational transformations and capital projects, influencing senior decision-making.
• Stakeholder Influence: Built strong relationships across finance, operations, compliance, and technology. Successfully led cross-functional forums to drive consensus on strategy execution and resolve operational bottlenecks.
• Coaching & Capability Building: Mentored junior analysts and regional leads, instilling data-driven thinking and enhancing problem-solving capabilities within operational teams.
• People Programme Leadership: Sponsored and implemented region-wide engagement initiatives that increased morale, employee development, and recognition across business units.
• Recognition: Recognised as the top FutureShift candidate in Africa for strategic thinking and problem-solving excellence.

Acted as the regional interface between operational delivery teams and national strategy. Provided critical analytical support, project coordination, and stakeholder communication to align regional initiatives with business priorities.

• Operational Strategy Support: Partnered with regional managers to drive performance improvements across cash management processes, ATM replenishment, and customer service delivery.
• Process & Cost Optimisation: Identified inefficiencies in regional operations and proposed solutions that reduced delays, mitigated risk, and improved customer SLAs.
• KPI Monitoring & Reporting: Built and maintained dashboards that tracked regional compliance, productivity, and cost metrics, enabling data-driven course correction.
• Stakeholder Engagement: Coordinated communication between regional teams and head office to ensure clarity in expectations, timelines, and escalations for projects.

Provided key support in operational planning, data analysis, and financial monitoring to optimise the performance of the Cash Services business unit.

• Financial Analysis: Produced detailed cost and risk analyses to inform executive decision-making on cash holdings, ATM strategy, and physical distribution models.
• Operational Planning: Supported the development of annual and quarterly plans, aligning business unit objectives with bank-wide financial and operational priorities.
• Process Optimisation: Identified and implemented small-scale process improvements that improved turnaround time and reduced errors in CIT reconciliation and cash forecasting.
• Performance Tracking: Maintained operational KPIs and supported the tracking of metrics across business units, highlighting underperformance and recommending corrective actions.