Duran Govender
Internal Broker Consultant
Johannesburg
Summary
With a proven track record at Hollard Marine Insurance, I excel in client management and risk mitigation, showcasing exceptional negotiation expertise and a deep understanding of insurance. My career is marked by fostering strong relationships and driving strategic improvements, evidenced by my ability to seamlessly manage complex portfolios and ensure compliance.
Overview
8
8
years of professional experience
Work History
Internal Broker Consultant
Hollard Marine Insurance
02.2021 - Current
- Overseeing and guiding work of the UA's ensuring respective UA is coping and completing their work timeously
- Quoting and Issuing of Policies for all Classes of Business, excluding FAC and Pleasure Craft.
- Requesting Surveys for Renewal, sending respective requirements to Broker, undertaking regular follow ups.
- Credit Control Queries (if relating to entry raised by the individual).
- Updating relevant registers within the environment (renewals, registrations).
- Auto Renew policies on the System.
- RI Bordereaux – Send to RI Department.
- Updating relevant registers within the environment (Eg renewal register).
- Established long-term relationships with clients through consistent communication and exceptional customer service.
- Participated in industry conferences and networking events to stay current on best practices.
- Conducted comprehensive market research, staying up-to-date on trends and developments within the industry.
Underwriting Administrator
Hollard Marine Insurance
06.2018 - 12.2021
- Technical expertise: Ensuring policy transactions (quotes, new business,
endorsements, renewals, post loss, cancellations) are issued with changes recorded accurately and in a timely manner. - Rating and/or capturing transactions to the core
business system. - Processing: Accurate and timely data capturing of quotes, new business renewals, endorsements, declarations and post loss adjustments.
- Completing transactions within delegated authority limits, within set standards that correlate with relevant regulations recorded in the underwriting manual and service level agreements.
- Continuous Process Improvement: Verifying compliance of processes, policies, procedures including and identifying areas for improvement.
- Customer service: Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Assisted Brokers with issues including but not limited to underwriting processing duties, technical advice and more.
- Effective and timeous communication: Facilitated communication between departments, ensuring smooth operation and timely completion of tasks within the company turnaround time of 24hrs.
- Risk Management: Requested surveys and follow ups on recommendations. Consult with broker consultants on business placed outside minimum rating criteria.
- Diary: Extracting and manageing daily diary files.
- Recordkeeping: Ensure all registers, documents, and emails are consistently updated and maintained.
- Variance Management: Comply with Hollard's standards. Developed action plans and followed up on corrective actions for all variances.
- Quality control: Ensuring Quality standards are adhered to at all times.
- Employee Growth: Taking charge of my career development by engaging in regular discussions with key stakeholders.
Administrator
Planet Fitness
02.2018 - 12.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Checking and verifying information recorded on gym contracts in terms of compliance to club requirements;
- Receiving and logging queries received from CRM (Customer Relationship Managers);
- Verifying proof of payments received on club membership fees as well as ad hoc payments received;
- Capturing of payments made and forwarding to Accounts Department timeously;
- Inputting/updating sales figures in accordance with membership contracts acquired;
Streamlined invoice processing, reducing average payment turnaround time.
Office Administrator
Perrys Driving School
02.2017 - 11.2017
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Keeping records of appointments made with driving instructors on excel;
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Reminding, arranging and confirming appointments with students;
- Creating and updating excel spreadsheets in respect of driving lessons completed and progress of students;
- Capturing large amounts of data, and updating databases;
- Attending to documentation, arranging, recording and filing accurately and timeously;
- Business Marketing: Developing and implementing effective strategies to promote and grow the business.
- Student Liaison: Handling student queries on various issues, including pricing and other relevant information;
- Assisting the director with visiting and making appointments at the licensing department;
- Adhoc tasks;
Trainee Electrical Engineer
CSK Electrical
04.2016 - 01.2017
- Installation of relays, isolators, PLC’s and switchgears;
- Supervised staff in allocating correct wiring, installations of busbars;
- Building and rearranged electrical panels according to a specific design, labeling electrical panels to the corresponding machinery;
- Ensuring risk assessments and registers have been signed by staff;
Creating excel spreadsheets for recording of work completed by engineers; - Assisting with the creation of presentations for electrical installation procedures on Ms Powerpoint;
- Administrative tasks ie; recording of time sheets, preparing correspondence to contractors, assisting with preparing of tenders, invoicing manufacturers;
- Keeping a record and loading data on excel spreadsheets of work completed ensuring deadlines are met;
- Effective time management when meeting deadlines;
- Assisting the commissioning engineer with any adhoc tasks as and when required.
Reason for leaving – Contract ended, and albeit enjoying my work as a trainee electrical engineer, I decided to pursue a career in a different field.
Education
Bachelor of Commerce - Bachelor of Commerce (714) - Short-term Insurance
Milpark Business School
Johannesburg, South Africa 04.2001 -
No Degree - Higher Certificate in Short-term Insurance
Milpark Business School
Johannesburg 04.2001 -
No Degree - Iumi Cargo Tutorial
Internation Union of Marine Insurance
Germany- Online 04.2001 -
No Degree - Business Administration And Management
Damelin
Johannesburg 04.2001 -
Skills
Client management
Negotiation expertise
Portfolio Management
Industry Awareness
Relationship Management
Risk Mitigation
Insurance understanding
Markets research
Compliance requirements
Problem-Solving
Time Management
Policy wording
Surveying
Adjustment Management
Renewal Management
Reinsurance Management
Technical aptitude
Compliance adherence
Business relationship building
Documentation expertise
[Software] aptitude
Computer Skills
Teamwork and Collaboration
Customer Service
Microsoft Office
Price Negotiation
Excellent Communication
Self Motivation
Time management abilities
Adaptability and Flexibility
Critical Thinking
Effective Communication
Attention to Detail
Problem-solving aptitude
Customer Needs Assessment
Analytical Thinking
Task Prioritization
Continuous Improvement
Account Management
Timeline
Internal Broker Consultant
Hollard Marine Insurance
02.2021 - Current
Underwriting Administrator
Hollard Marine Insurance
06.2018 - 12.2021
Administrator
Planet Fitness
02.2018 - 12.2018
Office Administrator
Perrys Driving School
02.2017 - 11.2017
Trainee Electrical Engineer
CSK Electrical
04.2016 - 01.2017
Bachelor of Commerce - Bachelor of Commerce (714) - Short-term Insurance
Milpark Business School
04.2001 -
No Degree - Higher Certificate in Short-term Insurance
Milpark Business School
04.2001 -
No Degree - Iumi Cargo Tutorial
Internation Union of Marine Insurance
04.2001 -
No Degree - Business Administration And Management
Damelin
04.2001 -