Summary
Overview
Work History
Education
Skills
Timeline
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Duran Govender

Duran Govender

Internal Broker Consultant
Johannesburg

Summary

With a proven track record at Hollard Marine Insurance, I excel in client management and risk mitigation, showcasing exceptional negotiation expertise and a deep understanding of insurance. My career is marked by fostering strong relationships and driving strategic improvements, evidenced by my ability to seamlessly manage complex portfolios and ensure compliance.

Overview

8
8
years of professional experience

Work History

Internal Broker Consultant

Hollard Marine Insurance
02.2021 - Current
  • Overseeing and guiding work of the UA's ensuring respective UA is coping and completing their work timeously
  • Quoting and Issuing of Policies for all Classes of Business, excluding FAC and Pleasure Craft.
  • Requesting Surveys for Renewal, sending respective requirements to Broker, undertaking regular follow ups.
  • Credit Control Queries (if relating to entry raised by the individual).
  • Updating relevant registers within the environment (renewals, registrations).
  • Auto Renew policies on the System.
  • RI Bordereaux – Send to RI Department.
  • Updating relevant registers within the environment (Eg renewal register).
  • Established long-term relationships with clients through consistent communication and exceptional customer service.
  • Participated in industry conferences and networking events to stay current on best practices.
  • Conducted comprehensive market research, staying up-to-date on trends and developments within the industry.


Underwriting Administrator

Hollard Marine Insurance
06.2018 - 12.2021
  • Technical expertise: Ensuring policy transactions (quotes, new business,
    endorsements, renewals, post loss, cancellations) are issued with changes recorded accurately and in a timely manner.
  • Rating and/or capturing transactions to the core
    business system.
  • Processing: Accurate and timely data capturing of quotes, new business renewals, endorsements, declarations and post loss adjustments.
  • Completing transactions within delegated authority limits, within set standards that correlate with relevant regulations recorded in the underwriting manual and service level agreements.
  • Continuous Process Improvement: Verifying compliance of processes, policies, procedures including and identifying areas for improvement.
  • Customer service: Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Assisted Brokers with issues including but not limited to underwriting processing duties, technical advice and more.
  • Effective and timeous communication: Facilitated communication between departments, ensuring smooth operation and timely completion of tasks within the company turnaround time of 24hrs.
  • Risk Management: Requested surveys and follow ups on recommendations. Consult with broker consultants on business placed outside minimum rating criteria.
  • Diary: Extracting and manageing daily diary files.
  • Recordkeeping: Ensure all registers, documents, and emails are consistently updated and maintained.
  • Variance Management: Comply with Hollard's standards. Developed action plans and followed up on corrective actions for all variances.
  • Quality control: Ensuring Quality standards are adhered to at all times.
  • Employee Growth: Taking charge of my career development by engaging in regular discussions with key stakeholders.

Administrator

Planet Fitness
02.2018 - 12.2018
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Checking and verifying information recorded on gym contracts in terms of compliance to club requirements;
  • Receiving and logging queries received from CRM (Customer Relationship Managers);
  • Verifying proof of payments received on club membership fees as well as ad hoc payments received;
  • Capturing of payments made and forwarding to Accounts Department timeously;
  • Inputting/updating sales figures in accordance with membership contracts acquired;
    Streamlined invoice processing, reducing average payment turnaround time.

Office Administrator

Perrys Driving School
02.2017 - 11.2017
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Keeping records of appointments made with driving instructors on excel;
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Reminding, arranging and confirming appointments with students;
  • Creating and updating excel spreadsheets in respect of driving lessons completed and progress of students;
  • Capturing large amounts of data, and updating databases;
  • Attending to documentation, arranging, recording and filing accurately and timeously;
  • Business Marketing: Developing and implementing effective strategies to promote and grow the business.
  • Student Liaison: Handling student queries on various issues, including pricing and other relevant information;
  • Assisting the director with visiting and making appointments at the licensing department;
  • Adhoc tasks;

Trainee Electrical Engineer

CSK Electrical
04.2016 - 01.2017
  • Installation of relays, isolators, PLC’s and switchgears;
  • Supervised staff in allocating correct wiring, installations of busbars;
  • Building and rearranged electrical panels according to a specific design, labeling electrical panels to the corresponding machinery;
  • Ensuring risk assessments and registers have been signed by staff;
    Creating excel spreadsheets for recording of work completed by engineers;
  • Assisting with the creation of presentations for electrical installation procedures on Ms Powerpoint;
  • Administrative tasks ie; recording of time sheets, preparing correspondence to contractors, assisting with preparing of tenders, invoicing manufacturers;
  • Keeping a record and loading data on excel spreadsheets of work completed ensuring deadlines are met;
  • Effective time management when meeting deadlines;
  • Assisting the commissioning engineer with any adhoc tasks as and when required.

  • Reason for leaving – Contract ended, and albeit enjoying my work as a trainee electrical engineer, I decided to pursue a career in a different field.

Education

Bachelor of Commerce - Bachelor of Commerce (714) - Short-term Insurance

Milpark Business School
Johannesburg, South Africa
04.2001 -

No Degree - Higher Certificate in Short-term Insurance

Milpark Business School
Johannesburg
04.2001 -

No Degree - Iumi Cargo Tutorial

Internation Union of Marine Insurance
Germany- Online
04.2001 -

No Degree - Business Administration And Management

Damelin
Johannesburg
04.2001 -

Skills

Client management

Timeline

Internal Broker Consultant

Hollard Marine Insurance
02.2021 - Current

Underwriting Administrator

Hollard Marine Insurance
06.2018 - 12.2021

Administrator

Planet Fitness
02.2018 - 12.2018

Office Administrator

Perrys Driving School
02.2017 - 11.2017

Trainee Electrical Engineer

CSK Electrical
04.2016 - 01.2017

Bachelor of Commerce - Bachelor of Commerce (714) - Short-term Insurance

Milpark Business School
04.2001 -

No Degree - Higher Certificate in Short-term Insurance

Milpark Business School
04.2001 -

No Degree - Iumi Cargo Tutorial

Internation Union of Marine Insurance
04.2001 -

No Degree - Business Administration And Management

Damelin
04.2001 -

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Duran GovenderInternal Broker Consultant