Microsoft Office & Windows
DURAIN PILLAY
Customer Account Executive
Greenstone Hill, Johannesburg,South Africa
Summary
A highly skilled and motivated professional with over 9 years of experience in developing and contributing to business strategies. I'm an individual with proven track record of success in both B2C & B2B sales activities as well as onboarding a vast network of clients across different business verticals. I am very competitive, result-driven, and an excellent communicator. I am looking forward to joining a fast-paced business to use my skills in increasing revenue, improving year-on-year growth & making the world better place through business.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Account Executive
Sanitech – Isando
Johannesburg, South Africa
09.2021 - Current
- Monthly/Weekly Reporting: Sales Vs Budget, New contracts signed for the month, Pipeline, Sales Forecasts & Planned Activity.
- Achieved sales target set for the month by obtaining new business & up/cross selling to existing client base. (R45 000.00 p/m & R540 000.00 p/a)
- Proactively resolved client queries to avoid cancellations of contracts & kept client retention rates at a satisfactory level with respect to KPI expectations.
- Developed and maintained a strong & growing pipeline of prospective medium - large businesses to increase business market share within my region.
- Focused on promoting sales opportunities to existing portfolio and maintaining customer relationships through scheduled weekly/monthly visits.(Client base of 130 Clients)
- Re-signed existing clients prior to contract end date.
- Completed contract documents and surveys in detail to streamline the implementation and installation of contract.
- Worked closely with "Operations" & "Finance" departments to ensure smooth roll-outs of new contracts signed.
- Ensured customer files are up to date by conducting regular site surveys and ensuring contractual paperwork & file documentation is up to date.
- Attended networking events to build relationships and identify sales opportunities.
- Ensured all CRM responsibilities are met and customer data captured.
Business Consultant
Sanitech – Isando
Johannesburg, South Africa
09.2020 - 08.2021
- #1 Business Consultant in the country for FY 2020/2021.
- Monthly reporting: Sales team weekly & monthly activity, KPI's achieved by team, Top 120 list of potential desired clients & status.
- Developed & implemented a growth strategy that focused on specific market segments in the inland region.
- Offered clients a complete integrated service solution of hygiene, cleaning, and pest control services.
- Built relationships with corporate companies by initiating contact with key decision makers.
- Kept a close relationship with clients going out on tender.
- Prospected and prepared worksheets of opposition activity and accounts in my respective areas.
- Managed time and allocated areas effectively to maximize penetration into new and existing markets.
- Qualified opportunities for potential sales leads and hand over/see through opportunities identified to the respective sales specialists.
Entrepreneur
Clenzone (Pty) Ltd
Johannesburg, South Africa
08.2017 - 08.2020
- Sourced & Supplied 100% biodegradable & nontoxic products.
- Determined business plan, mission statement and vision.
- Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Mapped income generating strategies to grow revenue.
- Cold called potential clients to set up meetings.
- Managed purchasing, sales, marketing, and customer account operations.
Online Marketing Consultant
Digital Solutions Group
Johannesburg, South Africa
10.2018 - 12.2018
- Corresponded weekly with clients to discuss campaign strategy and ways to ensure that social media marketing activities were more effective.
- Managed all social media accounts for my clients.
- Provided engaging text, image and video content for social media accounts.
- Responded to comments and customer queries within SLA.
- Raised brand awareness, deliver traffic to the website & boost bottom line.
- Engaged the consumers directly with my customer experience skills & enhance marketing efforts, all while keeping the company's reputation at highest priority.
- Provided weekly reports on volumes per social media platform, client queries, marketing and promotional engagements/posts.
- Produced and submitted weekly reports outlining progress against KPI objectives.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
Customer Relations Representative
FedEx – Meadowdale
Johannesburg, South Africa
02.2015 - 07.2017
- Supported multiple international countries on a daily basis in regards to import/export to and from South Africa.
- Daily tracking, tracing & updating of international shipments on local and international systems.
- Worked on Compu-Clear and multiple international systems to retrieve data to liaise with colleagues from the respective countries on a daily basis to resolve client queries and offer proactive assistance with the import/export.
- Arranged international collections of shipments to perform expedited customs cleared delivery to clients.
- Evaluated all relevant shipment data to correctly understand the specific situation, the actual problem and its impact on the client.
- Achieved service/solutions by performing all activities in accordance with defined standards and regulatory requirements, which included documenting and keeping systems accurately updated with concise and timely information.
- Created multiple reports providing critical information such as "customs stops, damaged shipments & missing shipments" to management on a weekly basis.
- Conducted international investigations pertaining to missing & damaged shipments, in order to process claims and refunds.
Customer Service Representative
FedEx
Johannesburg, South Africa
01.2014 - 01.2015
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Arranged domestic and international collections & deliveries.
- Generated quotations for domestic & international shipping.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted the WSC (world service centre) as well as exports in regards to obtaining relevant missing paperwork for export.
Site Administrator
Office Elements
Centurion, South Africa
01.2013 - 12.2013
- Provided daily feedback and status reports to head office pertaining to quantity of stock received as per manifest from DC, and then conducted investigations and reported on shortages.
- Audited camera footage to ensure client satisfaction as well as to assist with providing feedback to claims department.
- Conducted daily warehouse floor checks for damaged boxes and incorrect placement of stock to ensure theft is at a low as well as to ensure stock being loaded to correct destinations.
- Completed & submitted claims documentation for processing.
Floor Supervisor
City Couriers
Centurion, South Africa
01.2011 - 12.2012
- Briefing new floor staff members as they come on board so that all parties know what is expected of or by them.
- Supervised the warehouse receiving & sorting team to ensure company health and safety policies are adhered to prevent damages and possible injuries.
- Ensured sorting team allocated stock to the correct location within the warehouse for nightshift loading team.
- Kept time sheets and submitted wages for payment for the staff that worked on a weekly basis.
- Ordering & distribution of uniform & PPE when required.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Certification - Business Management
Damelin
Midrand, South Africa 01.2010 - 12.2010
Matriculated -
Isipingo Secondary
Durban, South Africa 01.2009 - 12.2009
Skills
Business Development
undefinedSoftware
Apple iOS
CRM
Adobe
Accomplishments
#1 Business Consultant in the country for FY 2020/2021
Certification
Microsoft Office & Windows
References
1.Sanitech
- Team Leader: Renee Azel
- Contact No: +27 66 401 4041
2. Digital Solutions Group
- Team Leader: Mark Rantoa
- Contact No: 011 759 7000
3. FedEx
- Customer Relations Manager: Alison Cherryholme
- Contact No: 010 300 1444
Timeline
Customer Account Executive
Sanitech – Isando
09.2021 - Current
Business Consultant
Sanitech – Isando
09.2020 - 08.2021
Online Marketing Consultant
Digital Solutions Group
10.2018 - 12.2018
Entrepreneur
Clenzone (Pty) Ltd
08.2017 - 08.2020
Customer Relations Representative
FedEx – Meadowdale
02.2015 - 07.2017
Customer Service Representative
FedEx
01.2014 - 01.2015
Site Administrator
Office Elements
01.2013 - 12.2013
Floor Supervisor
City Couriers
01.2011 - 12.2012
Microsoft Office & Windows
12-2010
Certification - Business Management
Damelin
01.2010 - 12.2010
Matriculated -
Isipingo Secondary
01.2009 - 12.2009
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