Norica Du Plessis
Finance, Administration & Restaurant Management
Pretoria
Summary
Dynamic financial manager with a proven track record an 16 years experience at Milkplum Cafe, excelling in advanced financial analysis and cash flow management. Successfully reduced operating expenses and enhanced profitability through innovative strategies and a detail-oriented approach. Cultivated a culture of collaboration while implementing systems that streamlined operations and improved overall business performance.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
FINANCIAL MANAGER
MILKPLUM CAFE
03.2009 - Current
- Reduced operating expenses by conducting thorough expense analysis and identifying opportunities for cost savings.
- Implemented new financial systems that streamlined data processing and reduced manual errors.
- Supported corporate tax planning efforts by researching applicable regulations and providing expert guidance on tax implications of various transactions.
- Enhanced cash flow management by implementing efficient accounts receivable and payable practices.
- Managed financial, operational and human resources to optimize business performance.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Cultivated company-wide culture of innovation and collaboration.
- Event quotations and invoicing
- Customer Communications from 1st contact to completion of event
Manager, Projects
Millennium Coffee Roasters
01.2004 - 02.2009
Operations Manager
Burgundy's Restaurant Group
01.1998 - 12.2003
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Restaurant Manager
Coffee at Burgundy's Restaurant
01.1994 - 12.1997
Education
Bachelors of Commerce - Hotel & Tourism Management
University of Pretoria
Pretoria 01.1994 - 12.1997
Skills
Advanced financial analysis
Cash flow management
Quantitative and qualitative analysis
Human resources
Highly detail-oriented
Financial reporting and analysis
Costing and integration planning
MS Excel expert
Timeline
FINANCIAL MANAGER
MILKPLUM CAFE
03.2009 - Current
Manager, Projects
Millennium Coffee Roasters
01.2004 - 02.2009
Operations Manager
Burgundy's Restaurant Group
01.1998 - 12.2003
Restaurant Manager
Coffee at Burgundy's Restaurant
01.1994 - 12.1997
Bachelors of Commerce - Hotel & Tourism Management
University of Pretoria
01.1994 - 12.1997
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