Dunisani Bila
Restaurant Manager
Johannesburg,GP
Summary
Driven Restaurant Manager with a track record of enhancing customer satisfaction and streamlining operations at Burger King. Excelled in inventory control and problem-solving, boosting efficiency and resolving incidents swiftly. Skilled in customer engagement and supervisory practices, demonstrated during a learnership in Project Management, contributing to project advancements and budgeting tasks.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Restaurant Manager
Burger King
05.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Learnership in Project Management
National Department of Transport
07.2008 - 06.2009
- Helping in creating organizational and program budget in collaboration with the project manager and other team members
- Assist with data collection.
- Assisting the project manager with monitoring the progress of the project.
Education
People's Management And Leardership Certificate -
Regent Business School
Johannesburg, South AfricaLabour Relation NQF LEVEL 5 -
Foodbev SETA
Johannesburg, South Africa01.2019
Call Centre Certificate - Call Center And Computer Literacy
Roseville College
Pretoria, South Africa01.2012
Senior Certificate ( Grade 12) -
Shingwedzi High School
12.2007
Skills
Customer Engagement
Problem-Solving
Problem-solving abilities
Quality Control
Passion for customer satisfaction
Inventory control and record keeping
Shift Management
Supervisory skills
Complaint resolution
Point of Sale (POS) system operation
Conflict resolution techniques
Employee Retention
Languages
English
Advanced (C1)
Xitsonga
Bilingual or Proficient (C2)
Zulu
Intermediate (B1)
Sepedi
Intermediate (B1)
Certification
Labour relation NQF LEVEL 5
Timeline
Restaurant Manager
Burger King
05.2014 - Current
Learnership in Project Management
National Department of Transport
07.2008 - 06.2009
People's Management And Leardership Certificate -
Regent Business School
Labour Relation NQF LEVEL 5 -
Foodbev SETA
Call Centre Certificate - Call Center And Computer Literacy
Roseville College
Senior Certificate ( Grade 12) -
Shingwedzi High School
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