Duncan Fourie
Pretoria
Summary
Results-driven IT professional with a BTech in Information Technology and hands-on experience in systems support and IT consulting. Expertise in troubleshooting Windows 10/11 and macOS, managing Microsoft 365 services, and administering Active Directory. Effectively documents and resolves tickets while conveying technical concepts to nontechnical users. Proven ability to foster strong relationships and leverage business acumen to achieve organizational goals. Dedicated IT consultant skilled in enhancing user experience and operational efficiency. Known for implementing troubleshooting checklists and remote access solutions, contributing to improved service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
Owner and Founder
Trident Risk Solutions
07.2025 - Current
- Launched and operated small IT services practice, providing remote helpdesk, systems maintenance, and client onboarding to enhance client satisfaction.
- Produced SOPs, client onboarding guides, and training materials while managing client communications and SLAs to streamline processes.
- Built company website using WordPress, custom HTML and CSS, and implemented SSL hosting, contact forms, and basic SEO to improve online presence.
- Deployed lightweight remote monitoring and management workflows and integrated email intake into a ticketing process.
- Assisted with Microsoft 365 tenant management, guided Active Directory user provisioning, supported MFA enrollment, and performed basic SQL diagnostics.
Integrated Surveillance and Technical Manager
Stallion Nissan South Africa
01.2020 - 06.2025
- Provided remote and on-site technical support for corporate users, resolving desktop and laptop break/fix issues across Windows and macOS to enhance user experience.
- Implemented standardized troubleshooting checklists and remote access procedures to improve first-contact resolution.
- Produced daily incident logs and virtual briefings for stakeholders, maintaining ticket updates to ensure alignment with KPI targets.
- Coordinated software deployments and assisted with Microsoft 365 account provisioning, streamlining onboarding for new users.
IT Consultant
DNE Holdings
01.2016 - 12.2019
- Managed full lifecycle IT projects, ensuring successful system builds, upgrades, and user training.
- Resolved hardware and software issues, maintaining ticket backlog to meet SLA targets and enhance user satisfaction.
- Created user documentation and step-by-step guides, improving support efficiency for common tasks.
Freelance Technical Support and Projects
01.2012 - 12.2015
- Maintained systems, installed software, and supported users for small businesses, ensuring data integrity through regular backups and resolving basic database queries.
- Executed daily tasks with precision, contributing to overall operational effectiveness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to meet objectives and resolve product and service issues.
Education
Diploma BTech - Information Technology, Computer Science
Belgium Campus
Pretoria01.2008
Skills
- Windows operating systems
- macOS proficiency
- Microsoft Office suite expertise
- Active Directory management
- Remote desktop access and VPN solutions
- Ticketing system operations
- SLA and KPI knowledge
- Multi-factor authentication support
- diagnostic troubleshooting
- documentation practices
- Windows Server management
- database diagnostics with SQL Server
Remote Readiness
Secure home office with reliable internet, headset, and VPN capable setup. Work style: daily asana updates, weekly virtual briefings, documented SOPs. Available flexible hours for global clients.
References
Mike Whitfield, Former MD Nissan South Africa, 082 850 8006, available on request
Selected Lines
- Duncan has been an integral part of our team and has consistently exceeded our expectations in terms of his work quality and productivity.
- Diploma in Information Technology / Computer Science (BTech 2008).
References
References available upon request.
Timeline
Owner and Founder
Trident Risk Solutions
07.2025 - Current
Integrated Surveillance and Technical Manager
Stallion Nissan South Africa
01.2020 - 06.2025
IT Consultant
DNE Holdings
01.2016 - 12.2019
Freelance Technical Support and Projects
01.2012 - 12.2015
Diploma BTech - Information Technology, Computer Science
Belgium Campus