Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Duna Willem Bam

Greenstone, Johannesburg, tuna, moldn

Summary

HRBP / Employee Engagement Manager DUNA WILLEM BAM HRBP / EMPLOYEE ENGAGEMENT MANAGER 1 PERSONAL DETAILS As an HRBP (Human Resources Business Partner) and Employee Engagement Manager, I am a dedicated and results-driven professional with a strong passion for creating a positive and productive work environment. My goal is to enhance the overall employee experience and foster a culture of engagement, collaboration, and growth within the organization. With extensive experience in human resources, I have developed a deep understanding of the various aspects of talent management, employee relations, and organizational development. I possess a keen ability to align HR strategies with the company’s overall goals, ensuring that the workforce remains motivated and committed to achieving success. My approach to employee engagement involves a holistic understanding of the workforce’s needs and aspirations. I actively listen to employees, conduct regular surveys, and analyze feedback to identify opportunities for improvement. By implementing tailored engagement initiatives, recognition programs, and career development plans, I strive to boost employee morale and satisfaction, resulting in increased retention and productivity. As an HRBP, I am adept at building strong partnerships with various stakeholders, including senior leadership, department heads, and individual employees. By being approachable and empathetic, I create an open communication channel, enabling employees to voice their concerns and ideas comfortably. Furthermore, I am well-versed in talent acquisition and onboarding processes. I collaborate with the recruitment team to attract top talent that aligns with the company’s values and culture. GROUP LEARNING& DEVELOPMENT MANAGER Helping the Company meet its objectives by developing & implementing high impact learning & development programs in line with business needs and priorities. Establish strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development. MS Word MS PowerPoint MS Outlook MS Excel Internet COMPUTER PROFICIENCY DUNA WILLEM BAM HRBP / EMPLOYEE ENGAGEMENT MANAGER 3 +27 60 342 9993 tunawbam@gmail.com Greenstone, Johannesburg, South Africa Duna Willem Bam HRBP / Employee Engagement Manager CAREER HISTORY Conduct organizational needs analysis and create training plans to ensure that all employees have the required competencies to excel in their roles. Reviewing and revising course materials to ensure they are in line with operating processes, procedures and systems. Deliver training to various parts of the business and work with various stakeholders to coordinate and organize training sessions. Identifying & Analyzing Training needs for the entire 7companies Sourcing, Development & Outsourcing of requisite Training Management & monitoring of Training Budget Collating feedback on completed training to evaluate and measure results and make improvements where required. Management of the L&D Framework Develop and implement the Group Training Strategy aligned to TBWA strategic objectives Ensure the delivery of multi-tier training across 5 levels in the organization: Strategic, Technical, Basic, Compliance, and Developmental Training Establish and develop the groups’ e-learning strategy Develop and maintain a stakeholder interaction strategy Development and implementation of Needs Analysis framework. Establishment of a Learning culture Facilitate and provide guidance on creating the right environment for learning in the organization Provide guidelines to remove barriers in learning (Accessibility Infrastructure and Cost) Ensure that the learning culture is cascaded to every level in the organization Encourage and educate managers on developing and empowering employees Encourage and educate employee on taking accountability for own personal development Ensure that learning is relevant and aligned to the business needs

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work History

HRBP / EMPLOYEE ENGAGEMENT MANAGER

Duna Willem Bam
01.2023 - Current
  • Develop and manage the implementation of an employee engagement strategy by developing, identifying, and executing relevant programs, initiatives, and tactics to deliver on strategic objectives through engagement with employees
  • Drive organisational values, ensuring visibility by designing and using various internal platforms, channels, and tactics such as events, forums, newsletters, recognition, internal screens, etc
  • Manage and coordinate Voice Champions’ activities and feedback to ensure the most effective communication tactics and engagement are utilised
  • Plan and coordinate organisational culture surveys every second year by reviewing the content of the survey, liaising with the service provider to ensure content is relevant and encouraging high employee participation to ensure quality of data
  • Applycreativityandinnovationintheplanningandimplementation of annual social events
  • Manage the organisation’s monthly, quarterly, and annual
  • Excellence Awards Program by designing and implementing recognition programs and processes such as recognition boards, awards, etc
  • Design and deliver an internal employee engagement communication plan by delivering on the planned approach to improve communication within the company
  • Develop, deliver and measure an internal communication strategy by managing and preparing internal communications such as staff circulars; designing, updating, and monitoring content, preparing, and publishing newsletters and content for the intranet for employee engagement to ensure communication and engagement objectives are met.
  • HRBP / EMPLOYEE ENGAGEMENT MANAGER 2, Conduct talent risk analysis and facilitate business specific leadership development- talent action plans
  • Prepares EDR reports to SMT and middle managers
  • Define appropriate metrics to measure, analyze, and report on the overall performance of the Identified Talents
  • Participate in the development of strategic plans and activities designed to enhance ability to attract and hire qualified candidates, as well as the performance management and training activities to aide in their retention and development required throughout the employee lifecycle
  • Provide strategic oversight of the total rewards philosophy and the design, development and maintenance of the company’s compensation and benefits programs in support of the goals to retain and motivate employees
  • Talent Management& Acquisition
  • Partner with the HR Manager to drive the Talent planning agenda
  • Support HR Director and HR Manager with talent planning actions and submissions as required
  • Build a pipeline of talent (internal and external) focusing on increasing critical capabilities
  • Create and execute learning strategies and programs
  • Evaluate individual and organizational development needs
  • Implement various learning methods companywide (e.g
  • Coaching, job-shadowing, online training)
  • Design and deliver e-learning courses, workshops and other trainings
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Learning and Development
  • Facilitate IDP process and co-ordinate the sourcing and implementation of business specific training programs in conjunction with the Talent Development Specialists
  • Conduct individual training needs analysis and identify appropriate learning intervention
  • Prepares quarterly training reports for SMT and Middle managers
  • Manage the Learning Management system: Pulling report / Curate / development of modules
  • Learning and Development programme for Graduate
  • Manage and monitor Skills Development Expenditure
  • Create learnership for Employed and Unemployed
  • Strategic Workforce Planning
  • Leads the development of comprehensive workforce planning methods, models and projections
  • Conducts demand and supply analysis to inform immediate and long-term workforce needs
  • Works with business leaders to identify gaps in competencies, FTE requirements and workforce strategies and collaborates across HR to identify interventions and strategies to close gaps
  • Manages, maintains and implements reports and develops recommendations which are shared with business units to identify workforce trends, reports and structures; communicates findings and suggested actions
  • Identify and address workforce planning needs; conducts special studies to analyze impact of changes external to the organization
  • Consult with management to understand priorities and needs and establish a long-range talent game plan
  • Identifies and develops strategies, services, and activities to support the current and future talent acquisition needs of the business
  • Manage a team by monitoring the development of expertise and skills
  • Employee Recognition and Engagement
  • To ensure that new recruitment are fully on boarded properly and follow “DHL-in-a-Box” process
  • Drive employee recognition & engagement with the aim of motivated people
  • Support the managers in driving motivated people
  • Work with the senior management team to develop strategies and demonstrable links between engagement and their strategic goals
  • Conduct employee focus groups to complement engagement surveys
  • Leverage events to create and sustain dialogue around engagement
  • Identify and address issues and solutions related to employee engagement
  • Work with cross-functional teams to identify unique division/location needs while balancing the overall purpose and requirements of the employee engagement Programs and plans within DHL.

TALENT TRAINING & OD SPECIALIST

DHL INTERNATIONAL (PTY) LTD, SAHARAN
01.2017 - 12.2021
  • Compliance
  • Submit Workplace Skills Plans (WSP) and Annual Training Reports to Service SETA, FPM& MICSETA
  • Manage all Skills Levies recouped in line with the SDA and Levies Act
  • Provide guidance to the Business with regards the achievement of BBBEE Skills Development objectives
  • Provide quarterly reports to the BBBEE Committee and other stakeholders on the Skills Development Element
  • Participate and provide feedback to the EESD Forum
  • Graduate Internship Programme
  • Establish divisional learnership needs with the Operational Executives
  • Timeously apply to relevant SETA for funding for the learners
  • Review and implement the Graduate Internship programme
  • Regularly monitor the delivery of academic and on the job training for learners
  • Oversee the Graduation Ceremony preparations, Analyzing business structures, procedures, processes, and the utilization of resources
  • Designing and implementing a variety of developmental initiatives, action plans, programs, and training materials
  • Interviewing personnel and facilitating targeted skills development initiatives
  • Consulting with the human resources department to guide the utilization, development, or hiring of personnel
  • Leading business optimization initiatives by conducting individual or group training sessions for personnel
  • Contributing to the restructuring of departments to increase efficiency and align activities with business objectives
  • Optimizing personnel utilization by increasing cross-functionality and interdepartmental cooperation
  • Measuring the impact of interventions on staff performance, efficiency, employee retention, and job satisfaction
  • Advising executives and senior managers and recommending efficient and cost-effective solutions for identified challenges
  • Documenting processes and presenting progress reports to executives and senior managers
  • Talent & Performance Management
  • Facilitate the Employee Development Review (succession planning) process end to end
  • Facilitate talent management process and talent grid placement with functional/business leaders.

EMPLOYEE ENGAGEMENT MANAGER

DUNA WILLEM BAM
Johannesburg
  • Gmail.com Greenstone, Johannesburg, 6 +27 60 342 9993 tunawbam@gmail.com Greenstone, Johannesburg, 7 +27 60 342 9993 tunawbam@gmail.com Greenstone

HRBP / Employee Engagement Manager

01.2017 - Current
  • Diversity, Equity and Inclusion
  • Developing inclusion and diversity programs;
  • Implementing, monitoring, and evaluating inclusion and diversity programs;
  • Providing inclusion and cooperation training and education for diverse employees;
  • Planning and conducting inclusion events;
  • Developing and maintaining a climate of inclusion, equality, and respect environment
  • Developing cross-cultural competencies in diverse employees;
  • Conducting diversity workshops, training and seminars;
  • Developing proposals for improving diversity and inclusion strategies that are followed
  • Providing support and consultation regarding inclusion strategies and cross- cultural communication for managers and supervisors;
  • Developing standards for the diversity and inclusion program realization and measuring outcome
  • Organizational development and strategy
  • Managing the learning and development function to ensure effective learning and development skills of employees
  • Skills Development Facilitator responsibilities and BBBEE skills program
  • Developing and implementing appropriate training programs(WSP/ATR submissions) Keeping abreast with appropriate training and development trends and best practice and update and improve existing training programs
  • Working on talent management strategies to ensure that skills and culture-fit best support business objectives and strategies (EE/BEE)
  • Designing and implementing a variety of developmental initiatives, action plans, programs, and training materials
  • Interviewing personnel and facilitating targeted skills development initiatives
  • Consulting with the human resources department to guide the utilization, development, or hiring of personnel
  • Leading business optimization initiatives by conducting individual or group training sessions for personnel
  • Contributing to the restructuring of departments to increase efficiency and align activities with business objectives
  • Optimizing personnel utilization by increasing cross-functionality and interdepartmental cooperation
  • Measuring the impact of interventions on staff performance, efficiency, employee retention, and job satisfaction
  • Assess organisational climate and facilitate the implementation of relevant OD initiatives where appropriate
  • Identify and manage all HR Risks and exposure
  • Change Management:
  • Develop change management tools within the Talent community to make change a sustainable ‘way of work’
  • Providing support, guidance and education to Project Management team and other Executives and the wider Regional Talent team to ensure successful implementation of change methods for their projects
  • Collaborate honestly and authentically and build an understanding and appreciation for the value of change management within stakeholder groups and build on successful implementations to enhance the credibility of the change management capability
  • Ability to navigate and source the best solutions and new tools that the end users impacted by the change can benefit from
  • Interpret and translate change management instructions and toolkits from the global teams to meet the needs of the region whilst remaining within the prescribed programme framework and localising local requirements
  • Build understanding of the change management methodology and consult with our regional change management to remain abreast and informed of current change management best practice trend
  • Key Achievements:
  • Facilitated the ZA EDR (Employee Development Review) processes for, from beginning to end and sat in the reviews
  • High Potential development & Succession planning programme roll out, Working on talent management strategies to ensure that skills and culture-fit best support business objectives and strategies (EE/BEE)
  • Implementing career development, succession planning and compensation initiatives
  • Developing implementing and managing appropriate performance management policies, systems and procedures
  • Participating in multi-disciplinary project teams in restructuring interventions, organizational changes and deployment of resources
  • Leadership Development Programs
  • Training Programs and facilitate, Prompt responses to customer queries
  • Ensuring that all set KPI’s are met
  • Cost control in terms of overtime, staffing, and incentive programs
  • Ensure that all staff delivers best in class customer service to ensure customer satisfaction, brand loyalty and repeat business
  • Weight loss exposures and determine underwriting alternatives
  • Draw up a quotes for competitive insurance premiums
  • Negotiate and define the specific terms of insurance policies with brokers or policyholders
  • Keep detailed records of policies underwritten and decisions made
  • Balance between mass and homogeneity of risks to achieve predictability of future results

OD SPECIALIST/CULTURE (CIS SPECIALIST)

DHL INTERNATIONAL (PTY) LTD, SAHARAN AFRICAN COUNTRIES
10.2015 - 01.2017
  • Managing the learning and development function to ensure effective learning and development skills of employees
  • Developing and implementing appropriate training programs (WSP/ATR submissions) Keeping abreast with appropriate training and development trends and best practice and update and improve existing training programs

TRAINING CO-ORDINATOR/SKILLS DEVELOPMENT

DHL INTERNATIONAL (PTY) LTD
10.2015 - 12.2016
  • Evaluate employee performance and gauge where skills need improvement
  • Create training programs and prepare any learning materials needed
  • Conduct surveys to judge how programs are received and if changes are needed
  • Prepare onboarding training for new employees
  • Provide accurate learning history reports on LMS/LSO
  • Create schedule offerings/training events on Talent@Work
  • Recording and follow up of training
  • Document control, record keeping and archiving of internal and external bookings
  • Capture learning intervention on LMS/LSO
  • Attend conferences relating to education and training.

CUSTOMER SERVICE MANAGER

DHL INTERNATIONAL (PTY) LTD, SAHARAN AFRICAN COUNTRIES
09.2014 - 10.2015
  • Supervising day-to-day operations in the customer service department
  • Responding to customer service issues in a timely manner
  • Creating effective customer service procedures, policies, and standards
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
  • Implementing an effective customer loyalty program
  • Maintaining accurate records and documenting all customer service activities and discussions
  • Assessing service statistics and preparing detailed reports on your findings
  • Hiring and training new customer service agents
  • Managing the approved budget of the customer service department
  • Staying informed on the latest industry techniques and methods
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
  • Communicates job expectations to other employees
  • Plans, monitors, appraises, and reviews job contributions of others
  • Enforces company policies and procedures
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
  • Implements production, productivity, quality, and customer-service standards
  • Resolves problems and disseminates advisories and warnings
  • Detects and diagnoses network problems
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
  • Accomplishes information systems and organization mission by completing related results as needed

INSURANCE UNDERWRITER

ALEXANDER FORBES – NAMIBIA
08.2013 - 09.2014
  • Review insurance applications for compliance and adherence
  • Rehabilitating accounts that are in areas (debt collection)
  • Assisting in administrative duties (inter account transfers and account closures)
  • Reconciling client claim

CUSTOMER SERVICE SUPERVISOR

DHL INTERNATIONAL (PTY) LTD, NAMIBIA
02.2010 - 08.2013
  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
  • Strategizing and monitoring the daily activities of customer service operations
  • Assisting customer service staff with duties where required
  • Training staff in areas of customer service and company policies
  • Managing cashier coverage and customer flow to ensure proficient customer service
  • Monitoring and authenticating returns, exchanges, and voids
  • Investigating and solving customer service complaints
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers
  • Maintaining documentation pertaining to customer service department activities.

CUSTOMER SERVICE EXECUTIVE

DHL INTERNATIONAL (PTY) LTD
06.2008 - 02.2010
  • Managing a team of representatives offering customer support
  • Overseeing the customer service process
  • Resolving customer complaints brought to your attention
  • Creating policies and procedures
  • Planning the training and standardization of service delivery
  • Selecting and hiring new staff
  • Monitoring the work of individual representatives and of the team
  • Conducting quality assurance surveys with customers and providing feedback to the staff
  • Possessing excellent product knowledge to enhance customer support.

ESTATE ADMINISTRATOR

HARMONY CAPITAL - NAMIBIA
01.2004 - 06.2008
  • Manages support by estate administrator in preparation of schedules for estate tax returns, excel spreadsheets, collection of assets and satisfaction of debts and administration expenses, many other estate administration duties
  • Verifies documentation for accuracy and completeness and updates automated loan systems as required
  • Reviews new and existing residential real estate construction collateral packages to determine deficiencies in loan documentation
  • Administer deceased estates - independently process deceased estates, from the reporting stage to file closure, and do so within regulatory guidelines
  • Do banking for the estate - liaise with banks, open a bank account for the Estate, manage the bank account, make payments to creditors, and reconcile the bank account
  • Have the ability to independently draft L&D Accounts, final statements and cash reconciliation statements
  • Arrange and place first and second advertisements
  • Ability to perform with little to no management
  • Duration of 7 months and 7.11 milestones per month
  • Provide technical advice during the development and installation of new products/solutions to ensure proper implementation of compliance requirements and development of ongoing compliance controls

Education

Professional Coaching Enneagram ˆ In progress Psychometrics Certification - undefined

University of Cape Town

2020 Coaching for Development Institute People Development - undefined

University of Cape Town
2017

National Diploma - Development

SOUTH AFRICAN MINT

Executive MBA - Human Resources Management

Universiteit Marconi
Rome
2024 - Current

Extended Diploma NQF 8 - Business Administration And Management

Universiteit Marconi
Rome
2024 - 2024

Skills

  • PROFESSIONAL SKILLS
  • Commitment to Excel
  • Attention to Detail
  • Self-Management
  • Communication Skills
  • Accountability
  • Results Orientation
  • Decision Making
  • Teamwork
  • Planning and Organizing
  • Analysis
  • Strategist
  • Technological
  • Articulate
  • Catalyst
  • Organised
  • Meticulous
  • Procedural
  • Innovative

Accomplishments

  • CAREER HISTORY
  • Measure and monitor the effectiveness of communication and engagement activities
  • Employee Wellness:
  • Participate in the development and implementation of a wellness strategy for the company (workplace wellness, financial wellbeing,physical and mental health)
  • Monitor the management of incapacity and disability cases
  • Appoint and manage external service providers to provide supporting services for wellness and employee engagements programs
  • Manage the employee assistance programme
  • Corporate Social Investment (CSI):
  • Manage and coordinate the implementation of the company’s
  • CSI plan and initiatives
  • Coordinate and monitor CSI budgets for various CSI events and programmes such as early development programs
  • HR Management:
  • Manage contractual recruitment and separation
  • Manage compilation of recruitment and vacancy statistics and reports, as required in terms of the Human Resources planning process
  • Onboarding:
  • Design and implement together with line management a departmental on-boarding program
  • Responsible for conducting and ensuring employees attend induction program
  • Conduct a three month on-boarding follow-up discussion with employee
  • Manage the employee probation process, ensure that line managers completed required documentation for probation reviews
  • Executive Assistant:
  • Professional high-level administrative supports HR Executive with reports (Exco; Human Resource Committee and Board)
  • HR Reporting:
  • Analyse and review key HR metrics to ensure they provide information to support strategic objectives and business decisions
  • Oversee preparations of HR monthly and quarterly report, review the report and ensure that they are submitted to the HR
  • Executive within set timelines
  • Project Management:
  • Responsible for successful completion of projects and events
  • Culture survey:
  • Facilitate the process of culture surveys in the company
  • TBWA GROUP SOUTH AFRICA (PTY) LTD ˆ FEBRUARY 2022 – JANUARY 2023

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureWork from home optionPersonal development programs

Timeline

Executive MBA - Human Resources Management

Universiteit Marconi
2024 - Current

Extended Diploma NQF 8 - Business Administration And Management

Universiteit Marconi
2024 - 2024

HRBP / EMPLOYEE ENGAGEMENT MANAGER

Duna Willem Bam
01.2023 - Current

TALENT TRAINING & OD SPECIALIST

DHL INTERNATIONAL (PTY) LTD, SAHARAN
01.2017 - 12.2021

HRBP / Employee Engagement Manager

01.2017 - Current

OD SPECIALIST/CULTURE (CIS SPECIALIST)

DHL INTERNATIONAL (PTY) LTD, SAHARAN AFRICAN COUNTRIES
10.2015 - 01.2017

TRAINING CO-ORDINATOR/SKILLS DEVELOPMENT

DHL INTERNATIONAL (PTY) LTD
10.2015 - 12.2016

CUSTOMER SERVICE MANAGER

DHL INTERNATIONAL (PTY) LTD, SAHARAN AFRICAN COUNTRIES
09.2014 - 10.2015

INSURANCE UNDERWRITER

ALEXANDER FORBES – NAMIBIA
08.2013 - 09.2014

CUSTOMER SERVICE SUPERVISOR

DHL INTERNATIONAL (PTY) LTD, NAMIBIA
02.2010 - 08.2013

CUSTOMER SERVICE EXECUTIVE

DHL INTERNATIONAL (PTY) LTD
06.2008 - 02.2010

ESTATE ADMINISTRATOR

HARMONY CAPITAL - NAMIBIA
01.2004 - 06.2008

EMPLOYEE ENGAGEMENT MANAGER

DUNA WILLEM BAM

Professional Coaching Enneagram ˆ In progress Psychometrics Certification - undefined

University of Cape Town

2020 Coaching for Development Institute People Development - undefined

University of Cape Town

National Diploma - Development

SOUTH AFRICAN MINT

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