Dumisani Baloyi
Kempton Park,GP
Summary
Enthusiastic Pharmacy Assistant offering expertise in customer service and pharmacy operations. Seasoned Pharmacy Assistant focused on collaborating to team success with knowledgeable, friendly and efficient support. 7 Years of administrative and retail experience and 1 year warehouse experience. Positive and upbeat collaborator with strong problem solving and conflict resolution skills. Personable pharmacist assistant professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Locum Pharmacist Assistant QPB
Retail Pharmacy
08.2023 - Current
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Counted and labeled prescriptions with correct item and quantity.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Typed and printed out prescription and medication labels.
- Worked well in an team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Merchandised over-the-counter goods and rotated stock.
Pharmacy Assistant - Quality Assurance
DSV Healthcare
10.2021 - 01.2023
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Verified order information against computer database.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Organized pharmacy area to maintain clean and orderly environment.
Pharmacy Assistant
Clicks Group
12.2020 - 07.2021
- Answered questions regarding medication instructions and usage.
- Assisted pharmacy staff with preparing medications and filling orders.
- Trained new pharmacy staff on computer system and drug management protocols.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Verified patient information to correctly dispense medications.
Pharmacy Assistant - LPB
Clicks Group
04.2019 - 06.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Verified patient information to correctly dispense medications.
- Re-stocked shelves with prescribed medications and health care products.
- Merchandised over-the-counter goods and rotated stock.
- Organized pharmacy area to maintain clean and orderly environment.
- Answered questions regarding medication instructions and usage.
- Greeted customers at counter and provided excellent customer service.
Pharmacy Assistant LB
Clicks Group
11.2017 - 06.2019
- Counted and labeled prescriptions with correct item and quantity
- Received incoming supplies and stocked in correct locations
- Updated computer system with current customer, payment and inventory information
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
- Kept pharmacy counter and related areas clean, neat and organized
- Communicated instructions to patients or caregivers
- Greeted customers and responded to questions in friendly and knowledgeable way
- Provided administrative support including, filing, copying and faxing
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply
- Doing chronic medication for deliveries daily for patients
- Helping over 50 customers per day for self-medication and prescription customers.
Education
National Certificate : Pharmacy Assistance: Pharmacology -
Pharmacy Health Academy
06.2020
She Representative Certificate -
WHSE Consultants
03.2013
Matric Certificate -
Tembisa Secondary School
11.2010
Skills
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Order Documentation
- Interpreting Orders
- Assisting Pharmacists
- Answering Customer Questions
- Drug Interaction
- Computer savvy
- Resolving Complaints
- Drug Formulation and Compounding
- Pharmacy protocols
- Recordkeeping skills
- Aseptic Techniques
Certification
- Matric Certificate
- National Certificate : Pharmacy assistance
- SHE Certificate
REFERENCE
- Name and Surname : Madira Phina Kekana
Position : Pharmacy Manager (Clicks Festival Mall)
Contact Number : 083 254 9562 / 011 975 5098
- Name and Surname : Rupert Mmakola
Position : Pharmacist (DSV Healthcare)
Contact Number : 061 495 9166
- Name and Surname : Mohau George Kgosana
Position : Pharmacy Manager (Clicks Ravenswood)
Contact Number : 012 648 4230
Timeline
Locum Pharmacist Assistant QPB
Retail Pharmacy
08.2023 - Current
Pharmacy Assistant - Quality Assurance
DSV Healthcare
10.2021 - 01.2023
Pharmacy Assistant
Clicks Group
12.2020 - 07.2021
Pharmacy Assistant - LPB
Clicks Group
04.2019 - 06.2021
Pharmacy Assistant LB
Clicks Group
11.2017 - 06.2019
National Certificate : Pharmacy Assistance: Pharmacology -
Pharmacy Health Academy
She Representative Certificate -
WHSE Consultants
Matric Certificate -
Tembisa Secondary School
- Matric Certificate
- National Certificate : Pharmacy assistance
- SHE Certificate
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