Dumisani Nyengule
Imizamo Yethu, Hout Bay
Summary
Highly motivated and results-oriented professional with a strong work ethic and dedication to delivering exceptional customer service. Equipped with extensive experience in hospitality and a comprehensive background in team environments. Demonstrates excellent communication, active listening, and time management skills, with a proven ability to work effectively under pressure and as part of a team.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Butler
Future Found Sanctuary
Cape Town
09.2025 - 02.2026
- Deliver highly personalized butler services to high-net-worth guests in a luxury sanctuary environment
- Anticipate guest needs and provide discreet, attentive service to ensure exceptional experiences
- Coordinate daily guest itineraries, dining arrangements, and bespoke requests
- Maintain impeccable presentation of guest suites and private areas
- Liaise with housekeeping, culinary, and management teams to ensure seamless service delivery
- Uphold privacy, confidentiality, and the highest standards of luxury hospitality
- Managed daily household operations and maintained high standards of service.
- Assisted in organizing events and special occasions for guests.
- Greeted guests and provided assistance upon their arrival.
Butler
21 Nettleton Hotel
Cape Town
03.2025 - 07.2025
- Provided five-star butler services to VIP and international guests in an exclusive boutique hotel
- Managed in-room dining service, unpacking/packing, and personalized guest preferences
- Ensured flawless room readiness and presentation prior to guest arrivals
- Assisted with guest transportation, reservations, and special occasion arrangements
- Delivered discreet, professional service aligned with luxury brand standards
- Supported front-of-house operations to enhance overall guest satisfaction
- Developed and maintained schedules for staff activities and duties.
Restaurant Waiter
The Lookout Hout Bay
Cape Town
11.2024 - 03.2025
- Provided excellent customer service to enhance dining experiences.
- Took orders accurately and communicated them to kitchen staff.
- Delivered food and beverages promptly to tables.
- Assisted in training new waitstaff on restaurant procedures.
- Collaborated with kitchen team to ensure timely service flow.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Resolved customer complaints in a polite manner according to company policy.
First Mate
Pallieter Sailing Boat
Harlingen
07.2024 - 10.2024
- Maintained cleanliness and organization of deck areas and equipment.
- Monitored safety protocols during all onboard activities and drills.
- Resolved minor technical issues with equipment under guidance from senior crew.
- Carried out instructions issued by captain regarding docking procedures.
- Fastened handling lines and moorings to prevent boats, barges and equipment from drifting away.
- Collaborated with team members to perform routine vessel inspections.
- Performed safety checks on all equipment and gear prior to use.
- Collaborated with crew members to execute daily sailing operations effectively.
Waiter/Server
Mariners Wharf Seafood Restaurant
12.2019 - 04.2024
- A dedicated and customer-focused Waiter/Server with a strong background in the hospitality industry. Demonstrated ability to provide excellent service in fast-paced environments while ensuring customer satisfaction and maintaining high standards of cleanliness and efficiency.
- Adept at multitasking, handling customer queries, and working collaboratively with team members to create a welcoming and enjoyable dining experience. Proven skills in upselling menu items, managing customer complaints effectively, and maintaining composure under pressure. Enthusiastic about contributing to a team-oriented workplace and committed to providing exceptional guest experience.
Bartender
Tigers Milk Camps Bay
12.2018 - 12.2019
- An experienced and personable Bartender with a comprehensive background in providing exceptional service in vibrant and high-volume bar environments.
- Skilled in crafting a wide variety of beverages, from classic cocktails to custom creations, while ensuring accuracy and customer satisfaction.
- Proficient in maintaining a clean, organized, and fully stocked bar, handling cash and card transactions efficiently, and adhering to all health and safety regulations.
Education
Super Yachting Deckhand Course
SYSA
04.2024 - 04.2026
How To Become A Butler
Udemy
01.2026 - 01.2026
Grade 12 -
Vista High School
Cape Town 01.2014 - 12.2018
Skills
- Communication
- Leadership
- Active Listening
- Time Management
- Teamwork
- Ability to Work Under Pressure
Languages
- English (Fluent)
- IsiXhosa (Fluent)
- English (Fluent)
References
- Mhinti Pato, Director, Sakhisizwe Youth Development Program, +27(0)79 252 0150, mhinti.pato@hotmail.com
- Sandro Rupp, General Manager, Tigers Milk Camps Bay, +27(0)66 403 2528
- Weda Peterson, General Manager, Mariners Wharf Restaurant, +27(0)63 845 2792
- Aldrine, Duty Manager, Future Found Sanctuary Hotel, 071 568 2988
- Remy de Boer, Owner, Pallieter Boat, +31 6290 5606 5
- Keanon August, Head Butler, 21 Nettleton Hotel, 071 230 6565, keanonoscaraugust@gmail.com
Education Certifications
- Masterclass: How to Become a Butler, Udemy, 01/01/26
- Wines of South Africa Online Wine Course, 06/01/25
- STCW, SAMSA Medical (Exp. 2026), Deckhand Course, RYA VHF SRC, RYA Power Boat Level 2, RYA Tender Operator, RYA PWC
- Grade 12, Vista High School, 2014, 2019
Personal Information
- ID Number: 000722 5971 089
- Nationality: South African
- Driving License: Code 08
Languages
Xhosa
First Language
English
Advanced
C1
Zulu
Upper Intermediate
B2
Timeline
How To Become A Butler
Udemy
01.2026 - 01.2026
Butler
Future Found Sanctuary
09.2025 - 02.2026
Butler
21 Nettleton Hotel
03.2025 - 07.2025
Restaurant Waiter
The Lookout Hout Bay
11.2024 - 03.2025
First Mate
Pallieter Sailing Boat
07.2024 - 10.2024
Super Yachting Deckhand Course
SYSA
04.2024 - 04.2026
Waiter/Server
Mariners Wharf Seafood Restaurant
12.2019 - 04.2024
Bartender
Tigers Milk Camps Bay
12.2018 - 12.2019
Grade 12 -
Vista High School
01.2014 - 12.2018