Dumisani Kheswa
Meadowlands
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
2
2
Languages
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Hot Foods Counter Specialist
Woolworths
01.2017 - 01.2024
- Manage high volume of calls while maintaining attention to detail at the counter during busy periods
- Communicated current promotions and specials to customers, enhancing their shopping experience and contributing to sales growth
- Increased customer satisfaction by providing efficient and friendly service at the counter
- Utilise strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers
- Provide expert product knowledge to assist customers in making informed decisions about their purchases
- Promoted complementary products at point of sale to enhance customer experience.
- Provided efficient and friendly service at the counter, contributing to higher customer satisfaction levels
- Prepared customer purchases for delivery by securely packing and wrapping items.
- Maintain a clean and organised counter area, ensuring a pleasant environment for customers
- Resolved customer complaints promptly, fostering loyalty and encouraging repeat business
- Division: Retail Division
- Reason for leaving: Further studies
- Reports to: Supervisor
Customer Care Support Consultant
Multichoice Group
01.2016 - 01.2017
- Answered incoming calls from customers, addressing inquiries and providing assistance.
- Assisted customers with technical support, billing, and account issues, including coordinating Xtraview call backs for complex queries.
- Listening to customer concerns and providing information, answers, or responses.
- Responding to client requires via email or direct message on the dstv platforms (showmax and dstv now)
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling Inbound calls.
- Assisting in compiling reports and listening to calls for Q.A purposes.
- Assisting in product /knowledge testing of staff, in regards to company products.
- Managed customer complaints and processed returns efficiently to ensure customer satisfaction.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.
- Worked within technical and customer care divisions, supporting service delivery.
- Completed contract, transitioning to new opportunities.
- Reports to: Customer Care Manager
Education
Bachelor of Education - Intermediate and Senior phase
UNISA
Johannesburg, South Africa 02.2020 - Current
Higher certificate - Adult Basic Education and Training
UNISA
Johannesburg, South Africa01-2019
National Diploma - Hospitality and Catering Services
SWGC Roodepoort West Campus
Johannesburg, South Africa01-2017
Senior Certificate - Grade 12
Mzimela High School
01-2011
Skills
Food preparation
Food safety
Customer engagement
Team collaboration
Diversity collaboration
Time management
Stress management
Self-motivated
Continuous learning
Time management
Disclaimer
I, Dumisani Kheswa, am an honest and hard working individual. I always want to achieve my goals and have respect for my other people around me, I’m confident and set high standards for myself. I have a positive view on life and believe that my best quality is that I’m always willing to learn from others.
ATTITUDES
- Customer focused
- Team player
- Efficient
- Good communicator
- Responsible
- Patient
- Observant
Timeline
Bachelor of Education - Intermediate and Senior phase
UNISA
02.2020 - Current
Hot Foods Counter Specialist
Woolworths
01.2017 - 01.2024
Customer Care Support Consultant
Multichoice Group
01.2016 - 01.2017
Senior Certificate - Grade 12
Mzimela High School
Higher certificate - Adult Basic Education and Training
UNISA
National Diploma - Hospitality and Catering Services
SWGC Roodepoort West Campus