Overview
Work History
Education
Skills
Timeline
Generic

Dumisani Khanyile

Head Of Product / Account Management
Johannesburg

Overview

8
8
years of professional experience

Work History

HEAD ACCOUNT MANAGER (Car Insurance & Motor Vaps)

JAG WEB MARKETING
Johannesburg
05.2024 - Current
  • Increased client satisfaction by providing exceptional account management and timely resolution of issues.
  • Created comprehensive reports detailing account performance, providing valuable insights for clients and internal stakeholders alike.
  • Collaborated closely with marketing department to create targeted campaigns designed specifically for individual clients.
  • Streamlined communication between clients and internal teams for efficient problem-solving and project execution.
  • Achieved revenue targets consistently through proactive relationship-building and upselling strategies.
  • Optimized resource allocation by accurately forecasting client needs based on historical data analysis.
  • Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Implemented process improvements that enhanced efficiency and productivity within the account management team.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Marketing creatives review & approvals
  • Manage & Drive profit across multiple channels & approximately 4 channel manage
  • Negotiated favorable contract terms for both clients and the company, ensuring mutually beneficial agreements.
  • Strategic partnership management
  • Developed and maintained strong relationships with key clients, resulting in increased retention rates and revenue growth.
  • Tracked industry trends and competitor activity, enabling strategic decision-making to stay ahead in the market.
  • Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
  • Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
  • Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.

Account Manager (Car Insurance)

JAG WEB MARKETING
Johannesburg
09.2022 - 04.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Marketing Channels & Distribution
  • Strategic Partnership Management
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Business Unit Manager

O'keeffe & Swartz Consultants
08.2017 - 12.2021
  • Operational Day to Day running of Call centre
  • Manage & lead up to 80 agents +- 7 Team leaders in order to deliver revenue target (KPI Management & Design)
  • Performance Management & Coaching
  • Design & implement incentive drives
  • Call Centre Budget Management
  • Recruitment & Mentorship
  • Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
  • Developed strong team dynamics through regular communication, resulting in improved performance.
  • Established productive relationships with key stakeholders, ensuring alignment of business objectives.
  • Balanced risk management with strategic objectives to optimize overall business performance outcomes.
  • Enhanced employee skills with targeted training programs, contributing to a high-performing workforce.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Championed process improvements that resulted in increased operational efficiency and reduced overhead expenses.
  • Led the development of new product offerings, expanding the company''s market share and revenue streams.
  • Strengthened organizational culture by promoting core values throughout daily operations.
  • Increased efficiency by implementing new business unit strategies and streamlining operations.
  • Drove continuous improvement initiatives by soliciting feedback from employees and conducting regular reviews.
  • Managed budgets and resources effectively to achieve financial goals and maximize profitability.

Education

High School Diploma -

Northview High School
Johannesburg, South Africa
04.2001 -

Skills

Upselling strategies

Lead generation

Business development

Goals and performance

Sales analysis

Verbal and written communication

Sales reporting

Relationship building and management

Sales development

Goal oriented

Teamwork and collaboration

Account growth

Upselling strategies

Timeline

HEAD ACCOUNT MANAGER (Car Insurance & Motor Vaps)

JAG WEB MARKETING
05.2024 - Current

Account Manager (Car Insurance)

JAG WEB MARKETING
09.2022 - 04.2024

Business Unit Manager

O'keeffe & Swartz Consultants
08.2017 - 12.2021

High School Diploma -

Northview High School
04.2001 -

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Dumisani KhanyileHead Of Product / Account Management