Dumisani Bonginkosi Khanyile
Communications & Customer Support Specialist
Durban
Summary
In the 13 years of being in the communications industry working in customer support as well as sales I can say what drives meas an individual is that i have gained much experienced with building client relationships and driving revenue. I have also learned how to utilizes strong negotiation skills to close deals effectively. I will go with adding that i have a Positive track record which is proven of contributing to team success and adapting to dynamic environments.
Knowledgeable customer service and Sales which enable me to be skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
On A sales perspective I can add that I strive to be a
resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
UK Retentions & Sales Agent
OutworX
08.2024 - Current
- Managed client accounts, ensuring exceptional customer satisfaction and retention.
- Developed and implemented sales strategies to penetrate new markets effectively.
- Inbound and outbound calls to customer looking to cancel and retaining by providing upgrades.
- Introducing customer to value added services as well as discounted rates on new packages.
- Maintaining excellent service levels and track record of 5-13 sales on a daily average as well as 98% quality score card average.
UK Property Sales Progression Agent
Ignition Group Umhlanga
03.2023 - 07.2024
- Cultivated strong client relationships to enhance customer satisfaction.
- Daily communication with customer who are in the process of selling properties and ensuring that all documents are submitted and process is seamless.
- Verbal an written communication with solicitors relating to Buyers and sellers position relating to sales
- Assisting new customer with mortgage offers as well as assisting new buys on the market with viewings and affordability assessments
- Analyzed client needs to tailor solutions, resulting in increased engagement and loyalty.
- Developed training materials for new agents, fostering a collaborative learning environment.
Senior National Operations Controller
Spilltech
02.2022 - 01.2023
- Handling and monitoring daily operations
- Monitoring and reporting on on-site security
- Monitoring national fleets & providing ETA's
- Planning journey plans for fleets in operations
- Communications with clients and site updates
- Communicating with management and report compilations
- Weekly fuel and oddmeter tracking
Debit Recoveries Supervisor
Blake & associates
03.2014 - 02.2022
- Capturing of arrangements and settlements of outstanding debt of customers for various companies
- Compiling of spreadsheets as well as data Analysis reports
- Forecasting of rand value collections and month to month targets
- Meeting minutes as well as communications with clients as well as query escalations
- Reporting on Exco, pack Reports and inhouse reports
- Aiding in financial systems and consumable resources checking
- Providing office support to agents and dialling queries
- DBA assistance and queue Progress reporting
- Productivity tracking
- Customer communication
- Query and Problem solving
- Remittance advice and payment allocation
- Settlement of debt negotiations
- Skills development and agent upskill and training
Debt Recoveries Agent
Blake & Associates
03.2014 - 02.2022
- Developed and maintained client relationships to enhance service delivery.
- Coordinated communication between clients and internal teams for efficient case management.
- Analyzed client needs to provide tailored solutions and improve satisfaction rates.
- Trained new agents on company policies, systems, and best practices to ensure consistency.
Education
Certificate - Debt Collections Manage
Compuscan Institute of Learning
01-2019
Matriculation Certificate - English (HG), Afrikaans (HG), Tourism (SG), Biology (HG), Geography (HG)
Grove-End Secondary
01-2007
Skills
SAP
Microsoft Excel Advanced
Microsoft Outlook
Microsoft Office Word
Microsoft Office PowerPoint
APT
Presence
Sisence
Traceps
customer relations tracing tools
Deadline driven
Highly attentive
Good communication and presentation skills
Strong personality
Assertive
Can do attitude
Ability to work under pressure
Fast Learner
Eager to learn and share knowledge
Punctual
Prepared to work odd hours
Ability to function on my own
Ability to function as a team
Certification
FOTS8814177, 2019-03-18, FET Certificate: Debt Recovery, 04, 149, 01/Q010024/26/149/4, 49021
Timeline
UK Retentions & Sales Agent
OutworX
08.2024 - Current
UK Property Sales Progression Agent
Ignition Group Umhlanga
03.2023 - 07.2024
Senior National Operations Controller
Spilltech
02.2022 - 01.2023
Debit Recoveries Supervisor
Blake & associates
03.2014 - 02.2022
Debt Recoveries Agent
Blake & Associates
03.2014 - 02.2022
Matriculation Certificate - English (HG), Afrikaans (HG), Tourism (SG), Biology (HG), Geography (HG)
Grove-End Secondary
Certificate - Debt Collections Manage
Compuscan Institute of Learning
Personal Information
- ID Number: 9005295079081
- Date of Birth: 29-05-1990
- Gender: Male
- Driving License: Learners Licence Code 10
- Marital Status: Married
- ID Number: 9005295079081
Drivers Licence
Learners Licence Code 10
Dependants
03