Dumisane Ndlela
Newcastle
Summary
Proven leader in community engagement and youth advocacy, with a track record of enhancing stakeholder satisfaction and boosting retention rates by over 20% at the University of South Africa. Skilled in crisis management and effective communication, adept at developing strategic outreach plans and fostering team collaboration.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Youth Outreach Officer
Kwazulu-Natal Governmnent
05.2023 - 04.2024
- Conducted assessments to identify community needs and opportunities for program development.
- Coordinated volunteer efforts to support community initiatives and events.
- Developed strong relationships with community leaders to advocate for increased funding or support for organizational initiatives.
- Enhanced communication between organization and stakeholders by creating informative newsletters and reports.
- Streamlined the application process for clients seeking assistance from the organization, resulting in faster response times and increased accessibility.
- Facilitated training sessions for staff members on best practices in community engagement and service delivery.
- Improved stakeholder satisfaction by addressing concerns promptly and maintaining open lines of communication during projects.
Manager
Amajuba District Municipality
08.2016 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Student Support Advisor
University of South Africa
12.2003 - 12.2013
- Increased retention rates by closely monitoring at-risk students and implementing proactive interventions.
- Assisted in the creation of a welcoming campus environment by organizing orientation sessions and other community-building activities for new students.
- Boosted graduation rates with comprehensive academic advising, career guidance, and resource referrals.
- Partnered with faculty members in creating effective early alert systems that helped identify struggling students sooner.
- Enhanced student support by developing individualized academic plans and goal-setting strategies.
- Connected students with campus resources such as tutoring services, counseling centers, and disability services to foster holistic wellbeing.
- Aligned academic advising approaches with the institution''s mission and strategic plan, ensuring support services met the evolving needs of students.
- Communicated effectively with diverse populations of students, addressing individual needs while maintaining a cohesive group dynamic.
- Promoted student engagement through hosting workshops, seminars, and events focused on academic success skills.
- Provided crisis intervention support for students experiencing personal or academic challenges that threatened their continued enrollment or wellbeing.
- Steered successful student transitions from high school to college by implementing comprehensive orientation programs.
- Contributed towards institutional accreditation efforts by documenting Student Support Services outcomes.
- Improved student satisfaction by providing timely, personalized feedback on assignments and assessments.
- Advised students on educational, career and social opportunities.
- Monitored student progress to drive successful academic outcomes.
- Developed and implemented student guidance plans to foster academic success.
- Empowered students through counseling and skill-building exercises.
Education
Postgraduate Diploma in Management - Monitoring And Evaluation
University of The Witwatersrand
Johannesburg, South Africa 04.2001 -
No Degree - Project Management: Principles And Practices
University of Stellenbosch
Stellenbosch, South Africa 04.2001 -
Bachelor of Commerce Honours - Management
Regent Business School
Durban, South Africa 04.2001 -
Bachelor of Commerce - Informatics
University of South Africa
Pretoria 04.2001 -
Skills
Community Engagement
Languages
English
Advanced (C1)
Interests
Become a professional employee
road running
I have done two comrades marathons and completed on both attempts.
Done two attempts of the two oceans marathon.
Many 42 km races and completed.
Timeline
Youth Outreach Officer
Kwazulu-Natal Governmnent
05.2023 - 04.2024
Manager
Amajuba District Municipality
08.2016 - 11.2021
Student Support Advisor
University of South Africa
12.2003 - 12.2013
Postgraduate Diploma in Management - Monitoring And Evaluation
University of The Witwatersrand
04.2001 -
No Degree - Project Management: Principles And Practices
University of Stellenbosch
04.2001 -
Bachelor of Commerce Honours - Management
Regent Business School
04.2001 -
Bachelor of Commerce - Informatics
University of South Africa
04.2001 -
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