Overview
Work History
Timeline
Hi, I’m

Dulecia Lunde

Customer Service
Cape Town
Dulecia  Lunde

Overview

2026
years of professional experience

Work History

Kelly Girl

Girl/Friday

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Truworths Head Office

Manager(Lynette Louw)

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Truworths Head Office

Customer Service Representative
04.2012 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Boosted customer contentment by delivering precise information.

Cape Town

Sales Agent
02.2000 - 12.2000

Job overview

Collected overdue balances from customers.

Timeline

Customer Service Representative
Truworths Head Office
04.2012 - Current
Sales Agent
Cape Town
02.2000 - 12.2000
Girl/Friday
Kelly Girl
Manager(Lynette Louw)
Truworths Head Office
Dulecia LundeCustomer Service