Duduzile Ruth Khumalo
General Assistant
Johannesburg,GP
Summary
Dynamic administrative professional with extensive experience at St Vincent School for the Deaf, excelling in office management and customer relationship management. Proven ability to enhance productivity through effective workload management and exceptional communication skills. Adept at maintaining accurate records and fostering a collaborative work environment, ensuring seamless operations and stakeholder engagement.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Assistant/Administrative Assistant
St Vincent School for the Deaf/ Gauteng Department of Education
01.2024 - Current
- Supported daily operations, ensuring smooth workflow and increasing overall producti
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Facilitator
St Vincent School for the Deaf
01.2012 - 12.2023
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Initiated partnerships with local organizations to broaden reach and impact of community programs.
- Negotiated with vendors for resources and materials, ensuring cost-effective event execution.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
Administrator/Training Facilitator
Vuka Design
04.2005 - 12.2007
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Collected, arranged, and input information into database system.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Created and managed project plans, timelines and budgets.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Documented class attendance and participation and provided feedback to management.
- Administered assessments before, during and after courses.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
No Degree - Computers
ICDL
Online Course 04.2001 -
Skills
Administrative support
Workload management
Customer relationship management
Office management
Database administration
Scheduling appointments
Document management
Time management
Flexible and adaptable
Time management abilities
Excellent communication
Microsoft Office Suite
Attention to detail
Data entry
Written communication
Document typing and formatting
Interpersonal skills
Office machine operation
Office equipment operation
Office supply management
Records maintenance
Invoice processing
Record sorting and filing
Certification
International Computer Certificate
Reading
I love reading inspirational book that help me grow in my personal and professional life.
Timeline
International Computer Certificate
09-2025
General Assistant/Administrative Assistant
St Vincent School for the Deaf/ Gauteng Department of Education
01.2024 - Current
Facilitator
St Vincent School for the Deaf
01.2012 - 12.2023
Administrator/Training Facilitator
Vuka Design
04.2005 - 12.2007
No Degree - Computers
ICDL
04.2001 -
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