Duduzile Maureen Ndhlovu

This includes laptops, desktops, faxes, scan, Tablets, iPhone and printers

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems
• Oversaw IT department operations and training
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Customized and repaired technology based on staff requests.
• Implemented and maintained technology and software budget
• Managed life cycle replacement of hardware and software
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Ensure compliance to IT governance Frameworks
• Compile IT Staff performance reports
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Created and terminated user's accounts from start to finish in business applications.
• Optimized help desk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Troubleshoot all computers and printers existing problems
• Manage IT End-User support team
• Setting up new computers Support all municipal systems
• Conduct IT risk assessment
• Implement risk action plans
• Remote access support by taking over user’s computer remotely
• Provide support on Window Operating Systems, MS office 365 and servers 2012
• Performing upgrades and repairs of computers
• Installing and testing new computers prior to handover
• Develop and Maintain Policy standards and procedures

This includes laptops, desktops, faxes, scan, Tablets, iPhones and printers

• Installation, replacement and testing of new and repaired hardware
• Diagnose and treat all incidents
• Provide ICT support to computer users within office
• Maintenance and repairs of computers and printers
• Support all municipality systems (e.g Sage Evolution and Payday systems)
• Taking Sage Evolution Daily Backups
• Daily administration for employees PCs and network printers
• Supervising In-service training students and Interns
• Configure Outlook Emails
• Adding and removing users on active directory
• Remote access support by taking over user’s computer remotely
• Provide IT Support on virtual meetings
• Provide support on Window Operating Systems, MS office and servers 2012
• Network management monitoring.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Mentored junior officers, providing guidance and support to foster professional development and career progression.
• Generated reports detailing findings and recommendations.

This includes laptops, desktops, faxes, scan and printers

• Troubleshoot all existing problems
• Configure GroupWise for emails
• Training of user’s on GroupWise email
• Installation of software’s on new computers and laptops including Operating system
• Installation of BAS (Basic Accounting System and PERSAL System)
• Logging of faults
• Maintenance of computers, printers and software licenses
• Provide network connectivity, TCP/IP, cabling, Internet and printers
• Repairing of computers and ensure all software are properly licensed
• Writing and submitting monthly reports
• Management of hardware and software products
• Provide end user support
• Grant and maintain access control to staff.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Configured systems according to prescribed software and hardware frameworks.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured and tested new software and hardware.
• Diagnosed and troubleshot hardware, software and network issues.
• Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime