Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Languages
References
Languages
Generic
Duduzile Ethel Mbele
Open To Work

Duduzile Ethel Mbele

Johannesburg

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Inside Sales/SDRLead GenerationSales CoordinatorSenior Sales AgentFront-Fronter (Lead Warmer)

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Johannesburg, South Africa
Open to relocation: Yes

Salary Range

R45000/yr - R200000/yr

Summary

Dynamic sales professional with proven success at Salescode/Webfleet, excelling in lead generation and sales strategy development. Adept at utilizing CRM tools and fostering customer relationships, I achieved a 20% growth in the student community at Regenesys Business School through effective communication and collaboration.

Overview

19
19
years of professional experience

Work History

Inside Sales/SDR

Salescode/Webfleet
Midrand
05.2025 - 11.2025
  • Managed the complete sales cycle from opportunity identification to closing, focusing on the SMB segment to drive growth.
  • Implemented outbound sales strategies, including cold calling and follow-ups, to drive deal closure.
  • Initiated early-stage engagement to generate interest among potential clients, fostering new business opportunities.
  • Cultivated leads by re-engaging with prospects who initially showed interest but did not purchase.
  • Utilized CRM software to track interactions and effectively manage the sales pipeline.
  • Collaborated with internal teams and external partners to maximize joint sales opportunities.

Lead Generation

Office Beacon (Gaia 5G)
USA
03.2025 - 05.2025
  • Identified and engaged potential business clients through strategic market research, networking, and targeted outreach, maintaining a robust pipeline of qualified leads through persistent prospecting.
  • Client Outreach: Initiate contact with prospects via phone, email, and social media, effectively communicating Gaia 5G's Managed WiFi and Energy Services' value proposition, tailored to the client's unique needs.
  • Conducted comprehensive needs assessments to uncover clients' telecom and energy infrastructure challenges, collaborating with technical teams to design tailored solutions addressing specific pain points.
  • Close deals effectively by leveraging strategic communication skills and an in-depth understanding of client needs.
  • Negotiate pricing and contract terms to secure mutually beneficial agreements and win new business.
  • Prepared and delivered persuasive presentations and proposals that highlighted the ROI and long-term value of Gaia 5G's services in improving business operations and sustainability.
  • Developed and executed comprehensive marketing campaigns to increase brand awareness, lead generation, and customer engagement.

Sales Coordinator

Regenesys Business School
Johannesburg
08.2023 - 01.2025
  • Achieved monthly sales targets, driving growth in the student community by 20%.
  • Guided students through the enrollment process, achieving a 98% satisfaction rate.
  • Engaged prospective students to identify educational needs, increasing applications by 10%.
  • Delivered detailed information on programs, admissions, and scholarships to assist prospective students.
  • Supported sales representatives by coordinating initiatives, improving team efficiency.
  • Coordinated sales activities across departments to foster collaboration.

Senior Sales Agent

H-CONSULT CANADA
Canada- Freelance
04.2023 - 10.2023
  • Conducted training events for the Government, Industrial, and Commercial sectors in assigned regions.
  • Conducted telecom training for government, industry, and commercial sectors.
  • Enhanced product adoption in assigned regions through remote training sessions.
  • Promoted and supplied comprehensive wireless and telecom training to diverse sectors.

Front-Fronter (Lead Warmer)

The Global Marketing
USA (Remote)
05.2023 - 07.2023
  • Engaged international clients as Call Center Representative, communicated service offerings, and facilitated smooth transitions to Consultants.
  • Applied feedback to improve team performance and increase customer satisfaction.
  • Advised team leads on script adherence and optimized service delivery processes.

Customer Service and Technical Support

Merchants SA
Johannesburg
12.2022 - 03.2023
  • Handled billing and technical issues while serving as an inbound and outbound call center agent.
  • Achieved and exceeded KPI targets through effective upselling techniques for decoder insurance.
  • Executed day-to-day responsibilities with accuracy and efficiency.
  • Contributed innovative solutions to improve team performance and overall outcomes.
  • Collaborated with diverse coworkers to meet goals and address product-related issues.

Lead Generator Executive

The Cold Calling Company
Johannesburg
04.2022 - 12.2022
  • Developed targeted outreach strategies to engage prospective clients effectively.
  • Executed targeted cold calls to high-level executives, securing qualified client meetings and optimizing calendar and email management.
  • Managed administrative tasks to ensure seamless booking and follow-ups with prospective clients.
  • Streamlined calendar processes to improve operational workflow.

Customer Service and Technical Support

Multichoice
Johannesburg
04.2010 - 09.2019
  • Delivered exceptional customer service as a Call Center Agent, providing technical support and resolving billing issues to enhance customer experience.
  • Acquired comprehensive technical expertise through Extra View and Connected Services rotational roles, delivering advanced support via live chat and email correspondence.
  • Executed upselling strategies for decoder insurance, improving customer satisfaction, and contributing to revenue growth.
  • Supervised team operations, conducted call quality assessments, and ensured compliance with performance standards to maintain service quality.
  • Coached and mentored recruits on Multichoice products and procedures, contributing to a knowledgeable team environment.

Customer Service Representative

Matlejoane Staffing Services
Johannesburg
08.2008 - 03.2010
  • Delivered exceptional customer service as an inbound and outbound Call Center Agent, handling a wide range of customer inquiries with professionalism and empathy
  • Efficiently resolved customer billing and technical issues, ensuring clear explanations and effective problem resolution.
  • Provided top-tier customer service on every interaction, maintaining a customer-focused approach and positive communication style
  • Implemented strategic and effective upselling techniques for decoder insurance, aligning offers with customer needs and interests
  • Consistently met and exceeded established KPI expectations through strong issue-resolution skills, upselling, and service quality.
  • Resolved billing and technical issues swiftly, minimizing customer effort and contributing to a positive customer experience
  • Minimized customer effort while resolving issues to improve overall experience.
  • Managed customer accounts and maintained updated information in the system.

Receptionist

Matlejoane Staffing Services
Johannesburg
06.2007 - 07.2008
  • Greeted clients upon arrival, supporting file-opening processes for seamless onboarding.
  • Welcomed clients warmly to foster a friendly reception area.
  • Managed incoming phone correspondence, prioritizing professional customer service and client satisfaction.
  • Streamlined phone handling procedures to enhance communication and elevate caller experience.
  • Directed incoming calls to the correct contacts to ensure smooth operations.

Receptionist

Remeduim Medical Centre
Johannesburg
04.2007 - 06.2007
  • Greeted clients and provided directions, creating a welcoming front-desk environment.
  • Engaged courteously with visitors, clients, and callers, enhancing client satisfaction.
  • Enhanced service quality by improving communication with clients, colleagues, and external contacts.
  • Processed invoices accurately, supporting administrative coordination and strengthening vendor relationships.

Education

Introduction To Data Analytics: IBM Data Analysis.

Coursera
Johannesburg
02-2026

Principles of B2B Sales A Marketing

Alison
Johannesburg
02-2025

Diploma Business Communication Skills -

Alison
Johannesburg
11-2023

ISO 9001:2015 - Quality Management System

Alison
Johannesburg
10-2023

Diploma - Sales Management

ALISON
Johannesburg
03-2023

Outbound Call Centre And Sales Training

Ubuntu Training
Joannesburg
10-2011

Data Capturing

Skills Dvelopment
Johannesburg
11-2004

High school diploma - Call Centre Communications

Skills Development
Johannesburg
10-2004

Diploma in Bookkeeping -

Damelin
Johannesburg
12-2001

Skills

  • Lead generation
  • Sales techniques
  • Sales strategy development
  • Customer relationship management
  • Sales reporting
  • Customer engagement
  • CRM administration
  • CRM tools: Hotspot, Google Workspace, Salesforce, Just Call, Pipedrive, Apollo, ClickUp
  • LinkedIn Sales Navigator
  • Microsoft Office proficiency
  • Computer literacy
  • Market research
  • Team collaboration
  • Active listening
  • Communication skills
  • ChatGPT

Languages

English
Proficient (C2)
C2
Isizulu
Advanced (C1)
C1
Isixhosa
Advanced (C1)
C1

Timeline

Inside Sales/SDR

Salescode/Webfleet
05.2025 - 11.2025

Lead Generation

Office Beacon (Gaia 5G)
03.2025 - 05.2025

Sales Coordinator

Regenesys Business School
08.2023 - 01.2025

Front-Fronter (Lead Warmer)

The Global Marketing
05.2023 - 07.2023

Senior Sales Agent

H-CONSULT CANADA
04.2023 - 10.2023

Customer Service and Technical Support

Merchants SA
12.2022 - 03.2023

Lead Generator Executive

The Cold Calling Company
04.2022 - 12.2022

Customer Service and Technical Support

Multichoice
04.2010 - 09.2019

Customer Service Representative

Matlejoane Staffing Services
08.2008 - 03.2010

Receptionist

Matlejoane Staffing Services
06.2007 - 07.2008

Receptionist

Remeduim Medical Centre
04.2007 - 06.2007

Introduction To Data Analytics: IBM Data Analysis.

Coursera

Principles of B2B Sales A Marketing

Alison

Diploma Business Communication Skills -

Alison

ISO 9001:2015 - Quality Management System

Alison

Diploma - Sales Management

ALISON

Outbound Call Centre And Sales Training

Ubuntu Training

Data Capturing

Skills Dvelopment

High school diploma - Call Centre Communications

Skills Development

Diploma in Bookkeeping -

Damelin

Languages

  • Zulu
  • English
  • Zulu

References

  • Zanele Mpiyakhe, Regenesys Business School, 27733682686, zanelekgang@yahoo.com
  • Bonolo Nododa, Merchants SA, 27623146288
  • Lisa Van Wyk, The Cold Calling Company, 27652261138, lisa@coldcallcompany.co.za
  • Ricardo Baicks, Multichoice, 27658680975, ricardi.baicks@multichoice.co.za
  • Serakwana Monyatsiwa, Hemmersbach, 0113180588, Monyatsiwa.Serakwana@hemersbach.com
  • Patricia, Salesacode/Webfleet, Patricia.Mendez@salescode.io

Languages

  • Zulu
  • English
  • Zulu

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Duduzile Ethel Mbele