Hotspot
Duduzile Ethel Mbele
Customer Service,Sales Development Representative, Sales Representative,Sales Coordinator
Dube
Summary
Dynamic sales professional with proven success at Salescode/Webfleet, excelling in lead generation and sales strategy development. Skilled in leveraging CRM tools and building strong customer relationships, I contributed to a 20% growth in the student community at Regenesys Business School through effective communication and cross-functional collaboration.
Sales professional with background in lead qualification and client outreach. Expertise in identifying potential clients and nurturing relationships, driving team success and adaptability to changing demands. Reliable collaborator who excels in communication and problem-solving.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Inside Sales/ Sales Development Representative
Salescode/ Webfleet
06.2025 - 11.2025
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Managed the complete sales cycle from opportunity identification to closing, focusing on the SMB segment to drive growth.
- Implemented outbound sales strategies, including cold calling and follow-ups, to drive deal closure.
- Initiated early-stage engagement to generate interest among potential clients, fostering new business opportunities.
- Cultivated leads by re-engaging with prospects who initially showed interest but did not purchase.
B2B Sales Representative
Office Beacon. Gaia 5G
03.2025 - 05.2025
- Identified and engaged potential business clients through strategic market research, networking, and targeted outreach, maintaining a robust pipeline of qualified leads through persistent prospecting.
- Client Outreach: Initiate contact with prospects via phone, email, and social media, effectively communicating Gaia 5G's Managed WiFi and Energy Services' value proposition, tailored to the client's unique needs.
- Conducted comprehensive needs assessments to uncover clients' telecom and energy infrastructure challenges, collaborating with technical teams to design tailored solutions addressing specific pain points.
- Close deals effectively by leveraging strategic communication skills and an in-depth understanding of client needs.
- Prepared and delivered persuasive presentations and proposals that highlighted the ROI and long-term value of Gaia 5G's services in improving business operations and sustainability.
- Developed and executed comprehensive marketing campaigns to increase brand awareness, lead generation, and customer engagement.
Sales Coordinator
Regenesys Business School
08.2023 - 01.2025
- Drove student recruitment by engaging prospective students to identify educational needs and aspirations, contributing to a 10% increase in student applications.
- Guided students through the enrollment process, resolving queries and concerns, and maintaining a 98% satisfaction rate.
- Provided detailed information on academic programs, admissions requirements, and scholarship opportunities to support informed decision‑making.
- Supported sales representatives by coordinating sales initiatives and administrative tasks, improving overall team efficiency by 15%.
- Met monthly sales targets and contributed to driving growth in the student community by 20%.
- Demonstrated strong leadership in a hybrid work setting, ensuring clear communication and alignment between sales, enrollment, and student support activities.
Senior Sales Agent
H-Consult Canada
04.2023 - 10.2023
- Promoted and supplied comprehensive wireless and telecom training solutions in a remote setting for assigned regions.
- Conducted training events for government, industrial, and commercial clients, tailoring content to sector-specific requirements.
- Led telecom training programs to enhance knowledge of wireless and telecom products and services across the GOV, industry, and commercial sectors.
- Drove product adoption in assigned regions by delivering impactful remote training and support to stakeholders.
- Successfully negotiated favorable contract terms with clients that resulted in higher profit margins without sacrificing quality or service levels.
Front-Fonter (Lead Warmer)
The Global Marketing
05.2023 - 07.2023
- Handled inbound and outbound calls in a remote setting, clearly communicating service offerings to international clients and addressing initial questions and concerns.
- Qualified and engaged prospects as a Front-Frontier (Lead Warmer), building rapport and preparing leads for smooth handover to Consultants.
- Ensured accurate and timely transitions of warmed leads to Consultant, providing clear context to support effective follow-up.
- Applied client and supervisor feedback to refine call approach, improve communication style, and enhance overall customer satisfaction.
- Advised team leads on call scripts and talking points to support consistent script adherence and maintain service quality.
- Collaborated with team members to optimize call flow, share best practices, and contribute to the continuance improvement of service delivery.
Customer Service and Technical Support
Merchants SA
12.2022 - 03.2023
- Delivered exceptional customer service for a leading international broadcasting and cable television company, handling a wide range of customer inquiries with professionalism and empathy.
- Resolved complex billing issues and technical Internet problems, providing clear explanations and step-by-step guidance to ensure high customer satisfaction.
- Sold mobile contract phones by assessing customer needs and recommending suitable plans and devices aligned with company offerings.
- Proactively upsold and upgraded customers’ Internet speed, routers, and Xfinity packages to enhance overall user experience and support revenue growth.
- Collaborated with customers to identify service improvements, promote appropriate package options, and strengthen long-term customer relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Lead Generator Executive
The Cold Calling Company
04.2022 - 12.2022
- Executed targeted cold calls to high-level executives in a remote environment to secure qualified client meetings and support lead generation goals.
- Booked an average of 30 qualified meetings per month, contributing directly to sales pipeline development and appointment-setting objectives.
- Managed executive calendars and email communications to optimize appointment scheduling and minimize administrative friction for the sales team.
- Increased client engagement by consistently scheduling high-impact meetings with key decision-makers and stakeholders.
- Handled end-to-end administrative tasks for booking, confirmations, and follow-ups to ensure a seamless client experience throughout the meeting cycle.
- Streamlined calendar and scheduling processes to improve operational efficiency and coordination between clients and internal teams.
- Secured meetings with high-level executives through tailored outreach, persuasive communication, and effective follow-up in the appointment-setting process.
Customer Service and Technical Support
Multichoice
04.2010 - 09.2019
- Delivered high-quality inbound and outbound customer support, resolving technical issues and billing queries with professionalism and efficiency.
- Provided clear technical assistance on Multichoice products and services, ensuring accurate information and step-by-step guidance to customers.
- Applied effective upselling techniques for decoder insurance, enhancing customer satisfaction, and contributing to additional revenue opportunities.
- Coached and mentored recruits on Multichoice products, systems, and procedures to support faster onboarding and consistent service delivery.
- Served as a stand-in supervisor, overseeing daily team operations and providing direction to maintain service quality and performance standards.
- Conducted call quality assessments to monitor adherence to scripts, policies, and compliance requirements, delivering constructive feedback for improvement.
- Developed strong technical expertise through Extra View and Connected Services rotational roles, handling more advanced and complex customer issues.
- Delivered customer support via live chat and email, ensuring professional written communication and timely resolution of technical and account-related queries.
- Responded promptly to customer inquiries across phone, email, and chat channels, maintaining a customer-focused approach and ensuring effective issue resolution.
Customer Service Representative
Matlejoane Staffing Services
08.2008 - 03.2010
- Delivered high-quality customer service as an inbound and outbound call center agent, managing a high volume of customer interactions with professionalism and efficiency.
- Resolved billing issues clearly and accurately, ensuring customers fully understood charges, adjustments, and account updates.
- Troubleshot and resolved technical issues promptly, providing step-by-step guidance and support to restore services and enhance customer satisfaction.
- Applied strategic upselling techniques focused on decoder insurance, identifying appropriate opportunities to present additional services.
- Promoted decoder insurance using customer-focused upselling approaches, clearly explaining benefits while respecting customer needs and preferences.
- Consistently met and exceeded established KPIs for customer service and sales performance, aligning daily activities with team and company objectives.
- Maintained a professional, empathetic, and solution-oriented demeanor in all customer interactions, contributing to a positive and seamless customer experience.
Receptionist
Matlejoane Staffing Services
06.2007 - 07.2008
- Managed high-volume phone correspondence with professional, courteous customer service to maximize client satisfaction.
- Handled inbound and outbound calls efficiently, ensuring timely and accurate responses to client inquiries and requests.
- Greeted clients in a welcoming, professional manner to support smooth check-in and positive first impressions.
- Opened, organized, and maintained client files to support accurate documentation and efficient information retrieval.
- Routed calls to appropriate departments or contacts to enhance communication flow and overall operational efficiency.
- Maintained a polished, organized front-desk presence to ensure a professional and customer-focused reception environment.
Receptionist
Remeduim Medical Centre
04.2007 - 06.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Delivered professional and efficient client greetings and directions, ensuring a welcoming front-desk experience and enhancing customer satisfaction.
- Enhanced service quality by improving communication with clients, colleagues, and vendors, contributing to smoother daily operations.
- Processed invoices accurately and on time, strengthening relationships with vendors and supporting reliable administrative workflows.
Education
High School Diploma -
Coursera
Johannesburg, South Africa 04.2001 -
High School Diploma -
Alison
Johannesburg 04.2001 -
High School Diploma -
Alison
Johannesburg 04.2001 -
High School Diploma -
Alison
Johannesburg 04.2001 -
High School Diploma -
Alison
Johannesburg 04.2001 -
High School Diploma -
Ubuntu Training
Johannesburg, South Africa 04.2001 -
High School Diploma -
Skills Development
Randburg, South Africa 04.2001 -
Data Capturing Certificate -
Skills Development
Johannesburg11-2004
High School Diploma -
DAMELIN
Johannesburg 04.2001 -
Skills
Customer engagement strategies
Strategic sales planning
Sales metrics tracking
Targeted lead generation
Collaborative team member
Active listening
Effective communication
Experienced in digital tools
Experienced with Microsoft Office applications
CRM software proficiency
Proficient in Google tools
Software
Salesforce
Apollo
Pipedrive
ClickUp
JustCall
Linkeldn Sales Navigator
References
- Zanele Mpiyakhe, Regenesys Business School, 27733682686, zanelekgang@yahoo.com
- Bonolo Nododa, Merchants SA, 27623146288
- Lisa Van Wyk, The Cold Calling Company, 27652261138, lisa@coldcallcompany.co.za
- Ricardo Baicks, Multichoice, 27658680975, ricardi.baicks@multichoice.co.za
- Serakwana Monyatsiwa, Hemmersbach, 0113180588, Monyatsiwa.Serakwana@hemersbach.com
- Patricia, Salesacode/Webfleet, Patricia.Mendez@salescode.io
Personal Information
Nationality: South African
Travelling,Cooking, Reading,Yoga.
I am a self-driven and disciplined professional who consistently meets and exceeds targets. Beyond my experience in sales and customer service, I am a strong listener who values building genuine relationships with clients and understanding their needs.
I enjoy hiking,travelling and yoga, which has strengthened my patience, focus, and strategic thinking. I am also committed to continuous learning and personal development, particularly in sales strategy and data analytics.
I bring resilience, consistency, and a strong work ethic — offering more than just qualifications, but real value and long-term commitment.
Timeline
Inside Sales/ Sales Development Representative
Salescode/ Webfleet
06.2025 - 11.2025
B2B Sales Representative
Office Beacon. Gaia 5G
03.2025 - 05.2025
Sales Coordinator
Regenesys Business School
08.2023 - 01.2025
Front-Fonter (Lead Warmer)
The Global Marketing
05.2023 - 07.2023
Senior Sales Agent
H-Consult Canada
04.2023 - 10.2023
Customer Service and Technical Support
Merchants SA
12.2022 - 03.2023
Lead Generator Executive
The Cold Calling Company
04.2022 - 12.2022
Customer Service and Technical Support
Multichoice
04.2010 - 09.2019
Customer Service Representative
Matlejoane Staffing Services
08.2008 - 03.2010
Receptionist
Matlejoane Staffing Services
06.2007 - 07.2008
Receptionist
Remeduim Medical Centre
04.2007 - 06.2007
High School Diploma -
Coursera
04.2001 -
High School Diploma -
Alison
04.2001 -
High School Diploma -
Alison
04.2001 -
High School Diploma -
Alison
04.2001 -
High School Diploma -
Alison
04.2001 -
High School Diploma -
Ubuntu Training
04.2001 -
High School Diploma -
Skills Development
04.2001 -
High School Diploma -
DAMELIN
04.2001 -
Data Capturing Certificate -
Skills Development