Duduzile Mlambo
Admin Manager
Mofolo North
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
4
4
Languages
Work History
Senior Department Manager
Stodels Nursery
Ferndale
02.2024 - Current
- Opened new branch and managed opening process (hiring, ordering stock and merchandising/building shelving for new store)
- Staff scheduling
- Submission of new staff’s paperwork to HR
- Training new staff
- Speaking to customers about any service-related queries
- Discipline and grievance process
- Actioning price changes
- Loading specials, processing purchase orders on SAP
- Processing stock-takes
- Receiving stock
- Purchase management
- Report analysis
- Stock management
- Profit management
Support Service Manager
Stodels Nursery Bryanston
10.2023 - 01.2024
- Staff scheduling
- Submission of new staff’s paperwork to HR
- Training new staff in conjunction with SSA
- Manage branch delivery schedule
- Responsible for all cashing up paperwork and banking
- Prepare monthly casual wages, tracking all expenses and managing branch petty cash
- Speaking to customers about any service-related queries
- Discipline and grievance process
- Actioning price changes
- Loading specials, processing purchase orders on SAP
- Processing stock-takes
- Payroll, Using Accsys system, processing IOD, Minute taking, receiving stock
Support Service Manager
Stodels Nursery Menlo Park
05.2022 - 09.2023
- Staff scheduling
- Submission of new staff’s paperwork to HR
- Training new staff in conjunction with SSA
- Manage branch delivery schedule
- Responsible for all cashing up paperwork and banking
- Prepare monthly casual wages, tracking all expenses and managing branch petty cash
- Speaking to customers about any service-related queries
- Discipline and grievance process
- Actioning price changes
- Loading specials, processing purchase orders on SAP
- Processing stock-takes
- Payroll, Using Accsys system, processing IOD, Minute taking
- Receiving stock
Support Service Manager
Stodels Nursery Centurion
10.2019 - 04.2022
- Staff scheduling
- Submission of new staff’s paperwork to HR
- Training new staff in conjunction with SSA
- Manage branch delivery schedule
- Responsible for all cashing up paperwork and banking
- Prepare monthly casual wages, tracking all expenses and managing branch petty cash
- Speaking to customers about any service-related queries
- Discipline and grievance process
- Actioning price changes
- Loading specials, processing purchase orders on SAP
- Processing stock-takes
- Payroll, Using Accsys system, processing IOD, Minute taking
- Receiving stock
- Reason for wanting to leave: Store Closure
Support Service Assistant
Stodels Nursery Centurion
07.2018 - 09.2019
- Creating quotations for customers via SAP
- Administration: Sending draft orders to be finalized by head office
- Creating service orders, creating purchase orders for stock that needs to be bought for the store
- Making sure that the customers experience is a positive one
- Taking information from customers and entering it on to the database
- Arranging services for customers i.e., deliveries
- Answering customer queries and passing it on to the relevant department manager
- Cash management: Change ordering
- Managing the till points and cashiers
- Delegating of duties
- Processing complaints and if necessary, issuing refunds
- Reason for leaving: Promotion
Admin Controller
Outdoor Warehouse
05.2016 - 07.2018
- Stock Management
- Ensure receiving department runs smoothly
- Ensure that policies are being implemented
- Ensure documents and reports received daily are complete and neat
- Send documents to head office
- Cash Management
- Effectively run the cash office
- Conduct random cash check
- Ensure that floats balance on a daily basis
- Administration
- Send month end reports
- Ensure admin and customer service meetings are conducted daily
- Staff training and development
- Train staff with potential within store
- Conduct regional trainings with new staff in regional office
- Recruit staff as per the company’s procedure
- Conduct presentations for regional staff
- Reason for leaving: Better job Opportunity
Cashier & Sales Assistant
Outdoor Warehouse
05.2015 - 04.2016
- Cash desk duties
- Answering switchboard
- Making calls
- Assisting customers with queries
- Booking merchandise for repairs
- Logging warranty purchases on system
- Ordering stock for customers
- Filing, compiling the daily banking summary
- Working in receiving, merchandising
- Assisting customers on the sales floor
- Reason for leaving: Promotion
Education
Business Management (N6) - Public Relations, Entrepreneurship and Business Management, Computer Practice, Sales Management
South West Gauteng College
Business Management (N5) - Public Relations, Entrepreneurship and Business Management, Computer Practice, Sales Management
South West Gauteng College
Business Management (N4) - Introductory Accounting, Computer Practice, Management communication, Entrepreneurship and Business management skills
South West Gauteng College
Matric (Grade 12) - English, Afrikaans, Computer Application Technology, Life Orientation, Business Studies, Accounting, Mathematics
Athlone Girls High School
Skills
Creative solutions
Staff development
Visual merchandising
Customer service
Customer engagement
Time management
Team leadership
Sales strategy
Team supervision
Product restocking
Team supervision
Product restocking
Personal Information
- Ethnicity: Black
- Gender: Female
- Nationality: South African
- Driving License: Code 08
Timeline
Senior Department Manager
Stodels Nursery
02.2024 - Current
Support Service Manager
Stodels Nursery Bryanston
10.2023 - 01.2024
Support Service Manager
Stodels Nursery Menlo Park
05.2022 - 09.2023
Support Service Manager
Stodels Nursery Centurion
10.2019 - 04.2022
Support Service Assistant
Stodels Nursery Centurion
07.2018 - 09.2019
Admin Controller
Outdoor Warehouse
05.2016 - 07.2018
Cashier & Sales Assistant
Outdoor Warehouse
05.2015 - 04.2016
Business Management (N5) - Public Relations, Entrepreneurship and Business Management, Computer Practice, Sales Management
South West Gauteng College
Business Management (N4) - Introductory Accounting, Computer Practice, Management communication, Entrepreneurship and Business management skills
South West Gauteng College
Matric (Grade 12) - English, Afrikaans, Computer Application Technology, Life Orientation, Business Studies, Accounting, Mathematics
Athlone Girls High School
Business Management (N6) - Public Relations, Entrepreneurship and Business Management, Computer Practice, Sales Management
South West Gauteng College