Duduzile Mbatha
Scrum Master & Agile Consultant
Johannesburg,GP
Summary
Certified Lead Scrum Master and Agile Consultant with over 4 years' experience in Agile methodologies.
Expertise lies in implementing Scrum, Kanban and SAFe frameworks in software development teams in the banking, compliance and insurance industries. Team-oriented individual with definitive leadership qualities, strong critical thinking, stakeholder management, communication, and facilitation skills. Building teams around self-organised and motivated individuals are at the core of what they do.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Lead Scrum Master
Liberty
Johannesburg, Gauteng
12.2021 - Current
- Coaching and facilitating two remote teams to operate under SAFe, Scrum and Kanban frameworks to efficiently organise and deliver project tasks.
- Lead SAFe ceremonies such as Daily Stand-ups, Iteration Planning, Iteration Review and Iteration Retrospectives to realize full team engagement.
- Anticipated and addressed impediments to the team's delivery, involving cultural barriers and stakeholder engagement.
- Engaged with multiple Scrum teams on Agile Release Trains to ensure the successful adoption of SAFe.
- Digital Client Engagement Team successfully deployed Liberty.co.za and Liberty Holdings websites on 3 December 2021.
- Stash at Liberty Team won the 'Outstanding Customer Experience Transformation in Insurance' & 'Best Insuretech for Digital Customer Experience' Awards at the South African 2021 Digital CX Awards.
Lead Scrum Master
Equity Bank Kenya
Johannesburg, South Africa
06.2021 - 11.2021
- Lead two remote feature teams of 9 and 7, in the Technology Enablement department to adopt the Scrum Framework and Agile practices at Equity Bank Kenya.
- Delivered a new banking application build on web, Android and iOS platforms to Equity Bank Kenya clients across the African continent.
- Facilitated Scrum Framework ceremonies – Sprint Planning, Backlog Refinement, Daily scrums, Sprint Reviews and Sprint Retrospectives.
- Coached two cross-functional teams of full-stack developers, UX/UI designers, testers and analysts to self-organise and work effectively with multiple Scrum teams.
- Anticipated and assisted development teams to remove their impediments.
- Supported the organisation in their Agile transformation to adopt the Scrum framework into their current way of working.
SAFe Agile Consultant and Scrum Master
Rand Merchant Bank Business Enablement
Johannesburg, South Africa
03.2021 - 05.2021
- Collaborated with RMB ART teams to implement SAFe transformation and launch PI Planning initiatives across the entire RMB Business Enablement department.
- Lead the training, coaching and facilitating of the SAFe PI Planning activities with 10 ART teams
- Engaged with Product Owners, team members, Product Managers and other Scrum Masters to define practice-specific solutions and drive progress.
- Worked effectively with multiple Scrum teams on ARTs to adopt Agile best practices.
- Increased customer satisfaction by resolving private business banking issues.
Intermediate Scrum Master
Absa Bank - Cyber Risk, Security and Technology Departments
Johannesburg, Gauteng
03.2020 - 09.2020
- Collaborated with Cyber Risk, Cyber Security and Technology departments in a joint remediation programme to address key risk indicators on all devices across the entire bank's estate.
- Assisted 3 teams of 8 each to successfully build, test and deploy a real-time dashboard using cloud-based services(AWS) to identify and monitor any risk and security vulnerabilities of devices in the Absa estate.
- Coached and facilitated teams to achieve their remediation targets while adopting the Scrum framework.
- Saved close to R15 million in compliance fee fines from the South African Reserve Bank by implementing cost-saving initiatives while working in Agile, that addressed the bank's long standing compliance issues.
Scrum Master
Absa Financial Crime & Compliance Department
Johannesburg, Gauteng
10.2019 - 02.2020
- Developed and implemented a Scrum workflow tool to assist in managing milestones in monitoring financial transactions across the Transactional Monitoring teams in Uganda, Zambia, Mauritius and South Africa.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Facilitated Scrum ceremonies - Sprint Planning, Sprint Review, Backlog Refinement, Sprint Retrospectives and Daily stand up - according to the Scrum framework.
- Assisted the organisation in adopting Agile to create a positive mindset to Agile methodologies.
Junior Scrum Master & Agile Consultant
Absa Converged Security Office
Johannesburg, Gauteng
06.2018 - 09.2019
- Coached, facilitated and trained 5 Physical, Cyber and Remediate Security teams across Absa to adopt the Scrum and Lean Change Management Frameworks to effectively organise the delivery of their project tasks.
- Lead Scrum ceremonies - Sprint Planning, Daily Stand-ups, Sprint Review, Sprint Retrospectives to realise their full team engagement.
- Launched Absa's first Cyber Security Centre of Excellence.
- Implemented Reward and Recognition Programme across the Cyber Security Office.
- Conducted successful training workshops for 350 people to move from physical boards to using Jira to manage work.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
LLB - Law
University of Pretoria
University Of Pretoria 01.2015 - 01.2017
BA Law - with Psychology
University of Pretoria
University Of Pretoria 02.2013 - 01.2015
National Senior Certificate -
Loreto Convent School
Pretoria, Gauteng 01.2012 - 12.2012
Skills
SAFe proficiency
Scrum Framework proficiency
Kanban Design Systems proficiency
Excellent Communication
Organisation and Time Management
Teamwork and Collaboration
Servant Leadership
Azure DevOps software profiency
Jira software proficiency
Certification
SAFe 5 Scrum Master - Scaled Agile Framework
Timeline
SAFe 5 Scrum Master - Scaled Agile Framework
03-2022
Lead Scrum Master
Liberty
12.2021 - Current
Lead Scrum Master
Equity Bank Kenya
06.2021 - 11.2021
KMPI - Kanban Systems Design - Kanban University
04-2021
SAFe Agile Consultant and Scrum Master
Rand Merchant Bank Business Enablement
03.2021 - 05.2021
Professional Scrum Master I - Scrum.org
11-2020
Microsoft Service Adoption Specialist
07-2020
Intermediate Scrum Master
Absa Bank - Cyber Risk, Security and Technology Departments
03.2020 - 09.2020
Scrum Master
Absa Financial Crime & Compliance Department
10.2019 - 02.2020
Lean Change Management
08-2018
Junior Scrum Master & Agile Consultant
Absa Converged Security Office
06.2018 - 09.2019
PRINCE2 Project Management - AXELOS
05-2018
LLB - Law
University of Pretoria
01.2015 - 01.2017
BA Law - with Psychology
University of Pretoria
02.2013 - 01.2015
National Senior Certificate -
Loreto Convent School
01.2012 - 12.2012