Summary
Overview
Work History
Education
Skills
Interests
Executive Summary
Proficiency
Professional Memberships
Key Professional Development Courses Attended
Personal Information
Personal Development Objective
Certification
Work Availability
Languages
Websites
Software
Timeline
AssistantManager
Duduzile Madlala-Khupe

Duduzile Madlala-Khupe

Managing Consultant
Durban,KZN

Summary

Experienced professional with over 30 years of strategic management experience driving business success. Skilled in leadership, business knowledge, industry awareness, communication, and project management. Known for developing and implementing measures to enhance service quality and foster a high-performance culture. Team player with a focus on integrity, humility, and compassion, excelling in coaching and mentoring to achieve organizational goals. Strong ability to understand industry trends and formulate competitive strategies, making me a valuable asset in any leadership role.

Overview

32
32
years of professional experience
2032
2032
years of post-secondary education
3
3
Languages
2
2
Certificates

Work History

Managing Consultant

Resilience Entrepreneurship And Development (PTY) LTD
01.2023 - Current
  • Company Overview: READ is a 100% black owned company and it is a woman led company.
  • The founding mission of READ is to become the premier provider of training, mentoring and coaching solutions in the most proficient and professional manner.


  • Our Services and Products include Training solutions (online and face to face), Business Mentoring (online and face to face), Entrepreneur Coaching Services, Building Resilient Businesses (Business continuity), Business Advisory Services, and Policy Advisory Services and Research.

Chief Executive Officer

Impilo Pharmaceuticals Pty (Ltd)
01.2018 - 03.2023
  • Company Overview: This company operated in the healthcare and diagnostics space. A 100% black citizen owned company registered with Central Medical Stores and licensed by Botswana Medical Regulatory Authority through the Ministry of Health.
  • In 2018 I branched out on my own and established Impilo Pharmaceuticals where I held the role of Chief Executive Officer.
  • I was the focal point for our external stakeholders including the Ministry of Health, the TB Program, Women Cancer Programs and others.
  • Strategic direction, partnerships and contracts management were my key responsibilities.
  • Ensuring compliance to all aspects of the business as well as timeous reporting.




Group Managing Director

Khupe Group of Companies
01.1998 - 01.2018
  • I held the position of Group Managing Director for the Khupe Group of Companies giving strategic focus and formulating growth strategies.
  • From the inception, I was involved with the establishment of all companies in the group, ensured that Standard Procedures are in place and that we operated within the framework of Corporate Governance and that we operate in a professional and ethical manner.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Coaching and mentoring has been my forte as I believe in growing individuals who are well rounded and lateral thinkers.
  • Led change and transformation across business areas to deliver benefits and align company resources.


  • Khupe Group Portfolio includes Manufacturing, Travel and Hospitality, Investments and Properties, Logistics, Contract Mining, and Fuel Distribution


  • I have also written several training manuals for Shell Oil Botswana for their forecourt and convenience store staff, including Shell Franchisees.
  • Directed financial strategy development for sustainable growth while managing risks effectively.


  • Implemented risk mitigation strategies proactively addressing potential challenges and ensuring robust organizational resilience in the face of market fluctuations.
  • Streamlined supply chain operations through effective vendor management practices which reduced lead times without compromising product quality.
  • Led successful business expansion efforts for increased market share and profitability.
  • Oversaw the creation and implementation of a new corporate branding strategy, improving market recognition and customer engagement.
  • Managed complex negotiations with clients, securing profitable contracts and ensuring long-term relationships.

General Manager

Monabel Concrete Products and Plant Hire (MCP)
01.1994 - 01.1998
  • Company Overview: This company manufactured blocks, bricks, kerbs, prefabricated walling, pavers and other concrete related products, while the plant side, supplied river and pit sand, hired out earth moving equipment i.e. graders, JCB's tipper truck etc.
  • The opportunity of automating operations presented itself and we turned this company from manual operations to computerized operations when most businesses were still running manual.
  • Introduced the manufacturing of interlocking pavers and sourced the norse and mould thereof.
  • I was responsible for the marketing of products nationally and saw the company getting a bigger marker share and niche' in the industry.
  • I was responsible for the workforce of 120.


Liaison/Communication Executive

South African Communication Service
03.1993 - 11.1993
  • As a Communication Executive, I dealt with Government departments and the private Sector where my main job function was to coordinate and manage Regional communication for the through the Durban Office.
  • This included amongst other responsibilities, the coordination of the President's visits to Durban, from speeches to press conferences/releases and venues if required under the guidance of my supervisor.
  • I was seconded for a period of 3 months to the medical Research Council (MRC) to provide secretariat for the launching of a would be coordinating body for the management of HIV/AIDS funds (300 Million rand) that would be released by the government to the MRC.
  • The Regional Aids Planning Sub-Group (RAPS) now known as the National Aids Committee of South Africa (NACOSA).
  • I won the most coveted trophy within the SA communication service, of the communicator of the month: April '93, September '93 and November 1993.
  • I left SACS to join my husband in Botswana when I got married in December 1993.

Education

Doctor of Business Administration - Women Entrepreneurs in a Botswana Context: Drivers for Success

Sheffield Hallam University
United Kingdom
06.2014 - 01.2022

Certified Amadeus Consultant - Tourism And Travel Management

Amadeus South Africa
Johannesburg, South Africa
01-2016

Master of Business Administration - The hotel Grading System, as a guide to potential guests choosing appropriate hotel accommodation, and as a tool for market segmenting in the Hotel Industry in Botswana

De Montfort University
United Kingdom, Leicester
02.2003 - 01.2006

BA Honors - Industrial Sociology

University of Durban-Westville
Durban, South Africa
01.1992 - 03.1993

Bachelor of Arts - Sociology, Systematic Philosophy

University of Zululand
KwaZulu-Natal, South Africa
01.1988 - 01.1992

Skills

Project management

Interests

Community development and charity work
Exploring and Travelling
Avid Reader
Technological gadgets enthusiast

Executive Summary

I am a goal driven individual, who only rests when the objective has been achieved. I am the driving engine in the businesses that I am involved, in the private sector for the past 30 years. My qualification, experience, ambition and drive propel me to perform effectively in strategic management positions, so I am able to develop and implement appropriate measures that ensure that the organizations to achieve amongst other objectives, improved quality of service and a high performance culture. I am a mature, flexible, a team player with a high level of professional and personal integrity, and have an appreciation of cultural and racial differences. I tend to develop relationships based on the right thing to do than on what is to gain., I am able to lead while coaching and mentoring others to help them achieve desired results. I have the ability to monitor progress towards organizational goals and ability to maintain a clear vision for the organization's future., I can demonstrate awareness of business functions and how business decisions affect financial and non-financial work results. I understand how each business unit interrelates with others and how the corporation's financial resources and limitations are likely to affect the future of the business., I have the ability to understand the current and the future climate of the organisation's industry and thus formulate strategies that respond to the climate. I have the ability to create strategies and contingency plans that allow the organization to have a competitive advantage in the prevailing environment., I can communicate effectively verbally, and I am able to use different written communication methods and styles to achieve desired results. I want to believe I am a good listener and understand the barriers to effective communication., I have the ability to assess, plan, negotiate, organize, monitor, and evaluate the delivery process. I can effectively manage human capital, and financial resources. I have the ability to assess ideas objectively and determine their relevance to the project.

Proficiency

  • Amadeus Global Booking System
  • Trams (Back Office for the Travel Industry)
  • Microsoft Office (Excel, Word etc)
  • Pastel (accounting)
  • Opera Property Management System (hotels)
  • Micros Fidelio (restaurant)
  • PEC (for fuel stations)

Professional Memberships

Institute Of Directors of Southern Africa (IoD SA) (Renewal Process state)

Former Council Member - Business Botswana

Former Business Botswana - Northern Region Chairperson

Former Botswana Housing Authority Board Member

Former Immigration Selection Board member

Former Khupe Group of Companies Board member 

Former Simakahle Sugar Estate Board member 

Former Shell Oil Retailer Council Member of Botswana

Former Vice Chair Travel Agents Association of Botswana

Key Professional Development Courses Attended

  • Strategic Risk Management (Price Waterhouse Coopers)
  • Corporate Governance and Board Effectiveness (Institute of Directors)
  • Corporate Governance Development Programme for Directors (Joint Africa Institute)
  • Training of Trainers -Small Enterprise Start Up (Seda)
  • Trained to consult using the Critical Planning Exercise Programme (CPE) while coaching and mentoring clients (Seda)

Personal Information

  • Date of Birth: 04/02/69
  • Gender: Female
  • Nationality: South African /Botswana

Personal Development Objective

Acquiring experience out of my field of expertise. Always enhancing knowledge and making a difference in the community in which I live. Above all, being mindful that for one to make a meaningful and impacting difference one has to always act with integrity, humility and compassion.

Certification

Hotel Management - The Hague Hotel Schhol

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Setswana
Upper intermediate (B2)

Software

Microsoft 365 - word, excel, copilot

Nvivo

Timeline

Resilience Practitioner -Life Success Academy

02-2025

Managing Consultant

Resilience Entrepreneurship And Development (PTY) LTD
01.2023 - Current

Chief Executive Officer

Impilo Pharmaceuticals Pty (Ltd)
01.2018 - 03.2023

Doctor of Business Administration - Women Entrepreneurs in a Botswana Context: Drivers for Success

Sheffield Hallam University
06.2014 - 01.2022

Hotel Management - The Hague Hotel Schhol

08-2003

Master of Business Administration - The hotel Grading System, as a guide to potential guests choosing appropriate hotel accommodation, and as a tool for market segmenting in the Hotel Industry in Botswana

De Montfort University
02.2003 - 01.2006

Group Managing Director

Khupe Group of Companies
01.1998 - 01.2018

General Manager

Monabel Concrete Products and Plant Hire (MCP)
01.1994 - 01.1998

Liaison/Communication Executive

South African Communication Service
03.1993 - 11.1993

BA Honors - Industrial Sociology

University of Durban-Westville
01.1992 - 03.1993

Bachelor of Arts - Sociology, Systematic Philosophy

University of Zululand
01.1988 - 01.1992

Certified Amadeus Consultant - Tourism And Travel Management

Amadeus South Africa

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Duduzile Madlala-KhupeManaging Consultant