Duduzile Kubu
Call Centre Consultant
Johannesburg
Summary
I am positive that I will make a good contribution to your company. Since I have been trained to act and think like a professional. My ability to plan and organize daily activities and promoting strong collaborative relationships with internal and external stakeholders is profound.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Collection Consultant
Old Mutual
10.2019 - Current
- Telephonic Collections on delinquent /out of order accounts
- Obtaining a PTP for the required amount due
- Refer accounts to trace when no contact can be made
- Provide efficient and quality service to customer
- Maintain call activity at agreed levels
- Confirm / Update customer records
- Salvage/write offs
- Comply with product specific policies and procedures analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g
- Account restructures in the case of arrears amounts on multiple products and/or refer the customer for debt review/counselling) to rehabilitate their account
- These recommendations need to be aligned to the requirements as outlined in the Restructuring and/or Re-Age Policy
- Identify fraudulent accounts and escalate these concerns to the Forensic Department
- Timeously route all administrative work to the Administrative support team for processing according to the relevant process and procedures
Fraud Consultant
Edcon
07.2013 - 09.2019
- Knowledge of noble system, XDS and Transunion
- To detect any further fraudulent activities from occurring
- Investigating of new account application to prevent fraud
- Enhancing or minimizing fraud and dispute risk by managing fraud process and conducting investigations into irregular loss by providing feedback on out of line
- Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis
- Screening incoming fraud alerts against known fraud indicators and other risk factors
- For customers not contactable, analyze/evaluate the information at hand, make a decision to block the account as per policy and procedure
- Properly documenting and maintaining chain of custody for evidence
- Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure
- Report on result generate by proactive data analytics, develops and prepares management reports Ensure that Product Write-offs/Net losses match with GL accounts
- Perform STIGG report out on all Fraud losses and fraud types
- Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement Conduct integrity checks both when extracting data developing reports
- Present the outcome of the analysis to the business for decision making
Sales Consultant
Life Style Financial Services
01.2013 - 06.2013
- Selling FNB personal loans
- Assisting clients with applications
- Processing the applications
- Present the benefits and performance of FNB products
- Capture all the qualifying leads into sales pipeline and maintain on daily basis
- Achieve sales calls, merchant sign up and revenue target
Education
Matric - IsiZulu, English, Mathematics, History, Travel and Tourism, Economics
Anchor High School
01.2012 - 12.2012
Certificate in Banking NQL 5 Credits 122 - Governance, Risk and Compliance, Personal & Business Finance, Banking Sales Excellence
Cornerstone
Johannesburg 01.2024 - 12.2024
Skills
- Leadership Skills
- Problem Solving
- Ability to Multitask
- Customer Service
- Communication
- Microsoft PowerPoint
- Microsoft Excel
- Leadership
- Microsoft Office
- Adaptability
- Ability to Work in a Team
- Computer Skills
- Critical Thinking Skills
- Decision Making
- Ability to Work Under Pressure
Personal Information
- Date of Birth: 05/05/94
- Nationality: South African
- Driving License: True
Certification
Banking
Timeline
Banking
02-2025
Certificate in Banking NQL 5 Credits 122 - Governance, Risk and Compliance, Personal & Business Finance, Banking Sales Excellence
Cornerstone
01.2024 - 12.2024
Collection Consultant
Old Mutual
10.2019 - Current
Fraud Consultant
Edcon
07.2013 - 09.2019
Sales Consultant
Life Style Financial Services
01.2013 - 06.2013
Matric - IsiZulu, English, Mathematics, History, Travel and Tourism, Economics
Anchor High School
01.2012 - 12.2012
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