Dudu Johanna Mokoena
Service Advisor @Clicks
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help the team to achieve company’s target
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Service Advisor
Clicks Group Limited
Brits Letlhabile
09.2020 - Current
- Followed up with customers to offer additional support and check resolution satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Hi Tech Consultant
Clicks Group Limited
Randburg
04.2011 - 08.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Shop Assistant
/Cashier
Randburg
03.2007 - 04.2011
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Collaborated with team members to achieve overall store goals and objectives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted demonstrations to highlight features and benefits of products.
- Promoted special offers and discounts to boost revenue during promotional events or slow periods.
- Greeted customers entering store and offered assistance with requirements.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Completed daily tasks accurately and on-time to support shop needs.
- Organized shelves to remove slow moving items and add new merchandise.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Remained calm and composed in tense situations involving angry or upset customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Reduced wait times by efficiently processing transactions at the cash register.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Education
Grade 12 -
Ithuteng Commercial High School
Ga Moeka 01.1999 - 12.1999
Skills
Customer Service
Timeline
Service Advisor
Clicks Group Limited
09.2020 - Current
Hi Tech Consultant
Clicks Group Limited
04.2011 - 08.2020
Shop Assistant
/Cashier
03.2007 - 04.2011
Grade 12 -
Ithuteng Commercial High School
01.1999 - 12.1999
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