Dudu Johanna Jiyane
Rustenburg,North West
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Driven Branch Manager with 15 years track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Familiar with best practices in financial administration.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Branch Manager
Avis Budget Van rentals
Rustenburg, south africa
01.2018 - Current
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Increased overall annual sales [Number]% by incorporating several quality process improvements within the branch.
- Supervised financial reports for taxes, regulatory agencies and other financial groups relating to branch finances.
Rental Sales Agent-Administrator
Avis Rent a Car
Germiston, Gauteng
11.2016 - 01.2018
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Coordinated inventory levels to meet customer demand, maximising company profits.
- Managed commercial and private accounts with tailored advice according to bespoke booking needs.
- Worked flexibly to cover varied branch opening hours and fill in during staff absences.
- Verified and documented driver information to quickly complete booking transactions.
- Executed sales and marketing initiatives to increase market share according to business targets.
- Valeted cars between customers to achieve excellent cleanliness and condition.
- Prepared vehicles to high-quality standards for excellent customer satisfaction.
Rental Sales Agent- Administrator
Avis Rent a Car
Kempton Park
05.2015 - 06.2017
- Verified and documented driver information to quickly complete booking transactions.
- Managed commercial and private accounts with tailored advice according to bespoke booking needs.
- Reached sales targets through vehicle upgrades, insurance and optional extra upselling.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Advised customers on insurance and protection options to increase sales.
- Processed vehicle returns and recorded issues to enable relevant follow-up action.
- Prepared vehicles to high-quality standards for excellent customer satisfaction.
- Exceeded customer expectations by providing assistance with vehicle, travel and local area information.
Rental Sales Agent- Administrator
Avis Rent a Car & Van rental Secunda
Secunda, Mpumalanga
08.2010 - 06.2015
- Verified and documented driver information to quickly complete booking transactions.
- Managed commercial and private accounts with tailored advice according to bespoke booking needs.
- Reached sales targets through vehicle upgrades, insurance and optional extra upselling.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Processed vehicle returns and recorded issues to enable relevant follow-up action.
- Advised customers on insurance and protection options to increase sales.
- Prepared vehicles to high-quality standards for excellent customer satisfaction.
- Exceeded customer expectations by providing assistance with vehicle, travel and local area information.
Education
Higher Certificate in Logistics Management - Logistics Management
01.2023 -
MODULES :
Logistics Management
Marketing Management
Transport Economics
Business Communication
Business Management
Computer and Digital Literacy
Financial Management
NVQ Level 1 -
01.2003 - 12.2003
Telephone Etiquette and Customer Care
Filling System
Behavior and Skills needed to be a PA
Managing a diary
Office Etiquette
Using Office Equipment's
Good Working Relationship
Meeting and Minutes taking
Travel Arrangement's.
Skills
- SKILLS/ATTRIBUTES
- MS OFFICE
- Problem solving
- Customer Oriented
- Communication and Negotiation skills
- Excellent administration skills
- Leadership
- People-oriented
- Business development expertise
- Revenue generation
- Account analysis expertise
- Payroll administration
- Communication skills
- Multilingual
- Time management
- Accounting
- Public relations
- Problem-solving
- Marketing
- Customer-focused
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Fluent
Xhosa
Fluent
Afrikaans
Intermediate
Timeline
OPEN LEARNING GROUP - Higher Certificate in Logistics Management, Logistics Management
01.2023 -
Branch Manager - Avis Budget Van rentals
01.2018 - Current
Rental Sales Agent-Administrator - Avis Rent a Car
11.2016 - 01.2018
Rental Sales Agent- Administrator - Avis Rent a Car
05.2015 - 06.2017
Rental Sales Agent- Administrator - Avis Rent a Car & Van rental Secunda
08.2010 - 06.2015
DAMELIN - NVQ Level 1,
01.2003 - 12.2003
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