Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Duduetsang Loate

Industrial Relations Consultant
Randurg,Gauteng

Summary

Adept at navigating complex industrial relations and legal landscapes, I enhanced client satisfaction and operational efficiency at LabourNet through expert problem-solving and exceptional client relationship management. My background includes drafting critical policies and contracts, underpinned by a profound understanding of the Labour Relations Act, the Employment Equity Act and superior training skills.

Overview

7
7
years of professional experience

Work History

Industrial Relations Consultant

LabourNet
06.2022 - Current
  • Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Provide ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Improve client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Manage client relationships through regular check-ins and updates on project progress.
  • Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
  • Assist clients in navigating complex industry challenges, offering guidance and strategic recommendations.
  • Conduct thorough market research and analysis, providing valuable insights for client decision-making.
  • Generate reports detailing findings and recommendations.
  • Chair disciplinary hearings.
  • Chair grievance hearings and mediations.
  • Assisting with issuing warning to ensure compliance.
  • Daft Company policies and ensure implementation thereof.
  • Provide training on Company policies and Company procedures.
  • Facilitate retrenchments consultations.
  • Facilitate poor work performance counseling sessions.
  • Facilitate incapacity investigation processes.
  • Draft employment contracts.
  • General Employment Equity administration

Legal Assistant

Dial A Legal Assistant
01.2022 - 05.2022
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
  • Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
  • Created spreadsheets to track client progress and document billable hours.
  • Perused through legal documents and note-taking.
  • Supported the call-centre department when necessary.

Administrator

Pinagare Cultural Organization
01.2019 - 12.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, validated, and distributed information to employees.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.

Administrative Clerk

Du Randt Venter Attorneys
11.2017 - 12.2018
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created and updated records and files to maintain document compliance.
  • Completed deed search on GhostConvey website
  • Entered data into system and updated customer contacts with information to keep records current.
  • Traveling to the deeds office and lodged client documents
  • Drafted Bonds
  • Completed legal research
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Arranged meetings and appointments and updated records to assist management.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
  • Edited documents to keep company materials free of grammar errors.

Education

Practical Legal Training

IPCE LAW SCHOOL
Rosebank, South Africa
05.2022

Bachelor of Laws

University of South Africa
Pretoria, South Africa
10.2021

B.A Law Degree

University of North West
Potchefstroom, South Africa
04.2001 -

High School Diploma -

Hoerskool Hartbeespoort
Hartbeespoort, South Africa
04.2001 -

Skills

  • Problem-Solving

  • Basic knowledge and understanding of legal procedures

  • Interpersonal skills

  • Ability to work under pressure

  • Computer literacy

  • Confidentiality

  • report writing skill

  • Time management

  • Research and analysis skills

  • Organizing skills

  • Administration skills

  • Good communication skills (verbal and written)

  • Good negotiating and mediation skills

  • Integrity and Honesty

  • Attention to Detail

  • Employee Management

  • Customer Relationship Management

  • Team Leadership & Development

  • Best Practices Implementation

  • Client Requirements Assessment

  • MS Office

  • Client Relationships

  • Problem-Solving

    • References

    1.Kanja Langenhoven - Team Leader (LabourNet)

    • 082 922 9908

    2. Ayanda Ngalo - Managing Director (Dial A Legal Assistant)

    • 074 168 8447

    3.  Siphokazi Hani - Senior Industrial Relations Consultant (LabourNet)

    • 071 679 4971

    Timeline

    Industrial Relations Consultant

    LabourNet
    06.2022 - Current

    Legal Assistant

    Dial A Legal Assistant
    01.2022 - 05.2022

    Administrator

    Pinagare Cultural Organization
    01.2019 - 12.2021

    Administrative Clerk

    Du Randt Venter Attorneys
    11.2017 - 12.2018

    B.A Law Degree

    University of North West
    04.2001 -

    High School Diploma -

    Hoerskool Hartbeespoort
    04.2001 -

    Practical Legal Training

    IPCE LAW SCHOOL

    Bachelor of Laws

    University of South Africa

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