Summary
Overview
Work History
Education
Skills
Languages
Acquiredskills
Professionalreferences
Methodoftransport
Desiredsalary
Desiredbenefits
Personal Information
Gym, Reading
Timeline
Hi, I’m

Duduetsang Bannane

Bloemfontein
Duduetsang Bannane

Summary

I am an exceedingly dedicated, passionate graduate and valuable employee, currently working as a Network Administrator and Network Controller (Technical Support) at the Department of Human Settlements (Free State). Experienced in both server and technical support, I possess a good outlook and experience on technical, server and data infrastructure management with a particular focus of providing any kind of technical solutions to the clients/or departmental users and problem-solving. Formidable skills in the development and implementation of ICT Infrastructure, ICT policies and ICT based business solutions. I am adept at maintaining an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies. Focused on streamlining the process of business analysis and development, I employ direct technological research to study the organization's goals, strategies, and practices, coordinating resources and timetables to complete projects under the organizations SLA’s. I have gained additional exposure to retail software, incident solving and/or managing, and training in helpdesk support. The technical experience I have acquired, coupled with my interest in database development has reinforced my analytical and strategic skills. It has additionally allowed me to become thoroughly organized, productive, flexible and apt at managing resources. My exposure and experience have allowed me to develop a distinct understanding of the need for substantial interpersonal skills, high ethics, and trustworthy standards. I am proficiently skilled to work both individually and as a team by utilizing influential and visionary leadership skills to effectively identify and resolve incidents daily, sustaining a positive moral and peaceful work environment. After eight years of invaluable learning, I feel I have reached my ceiling in my current position and am ready for a new challenge. Eager to take on an ICT and/or SQL related role where I can fully exercise my ability to ensure the efficient operation of all computer systems, related applications, and hardware and software as used within a broad range of public organizations. I am interested in joining your esteemed and progressive team and am confident I will serve as a valuable addition to your organization.

I possess a solid background in managing and optimizing network infrastructure. Known for successfully implementing network security measures and ensuring uptime. Demonstrated expertise in troubleshooting complex network issues and maintaining system performance.

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 8 Years of progressive IT experience.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
years of professional experience

Work History

Human Settlements Department

Network Administrator
01.2020 - Current

Job overview

Network Maintenance and Monitoring (Monitoring and updating different systems/virtual servers)

  • Network Security (Ensuring that all computers across the organization receive both security and definition updates timeously and activating Firewalls)
  • Network Configuration (Configuring a server (room) and patching network points)
  • User Support and Training (Resolving all network related incidents across the organization)
  • Backup and Disaster Recovery
  • Network Performance Optimization
  • Documentation
  • Vendor and Technology Management
  • Network Planning and Design
  • Compliance and Audits
  • Creating shared drives and Mapping them
  • Assist with the roll-out of IT Infrastructure
  • Performed day-to-day LAN administration maintenance and support
  • Identified and immediately resolved issues with network devices
  • Managed approximately 28 incoming calls, emails per day from users
  • Reason for leaving: Seeking growth

Human Settlements Department

Network Controller (Technical Support)
07.2016 - Current

Job overview

  • Rendering first-Line Helpdesk functions for users
  • Troubleshooting and Problem Solving
  • Customer Support
  • Installation, Configuration and Setup
  • Documentation
  • Training and Guidance
  • Networking and Connectivity (Activate Internet/Intranet services)
  • Hardware Repairs and Upgrades (Assist with the setup of new equipment, both hardware and software)
  • Collaboration with IT Teams
  • Service Level Agreements
  • Assist with the roll-out of IT Projects
  • Managed approximately 28 incoming calls, emails from users per day .
  • Reason for leaving: Seeking growth

Human Settlement Department

Intern
02.2015 - 02.2016

Job overview

  • Rendering Helpdesk functions for users
  • Assist with the roll-out of IT Infrastructure
  • Assist with the setup of new equipment, both hardware and software
  • Activate Internet/Intranet services
  • Managed approximately 28 calls, emails from users per day
  • Reason for leaving: Contract ended

Tech Mahindra (India)

Trainee
06.2015 - 12.2015

Job overview

  • Performing Installation and Configuration
  • Monitoring Management of IT Infrastructure (Networking, Windows Server 2008/2012, Active Directory, Exchange Server 2010/2013)
  • Supported departmental tasks to increase understanding of industry processes
  • Reason for leaving: Contract ended

UCS Technology Services

Intern
06.2014 - 01.2015

Job overview

  • Performing 1st level, 2nd level and 3rd level support
  • Resolve incident or request
  • Incident and Problem Recording, Escalation and Management thereof
  • SLA’s and Management thereof
  • Assist with daily functions
  • Day Ends, Month end and goods receiving
  • Sorted and organized files, spreadsheets, and reports
  • Analyzed problems and worked with teams to develop solutions
  • Participated in workshops and presentations related to projects to gain knowledge
  • Reason for leaving: Contract ended

BHP Billiton Company

Vacation Student
12.2012 - 01.2013

Job overview

  • Computer setup
  • Filing
  • Updating the database
  • Day to Day workshop Maintenance duties
  • Managed approximately 15 calls, emails per day from users
  • Reason for leaving: Returned to Varsity

BHP Billiton Company

Vacation Student
12.2011 - 01.2012

Job overview

  • Computer setup
  • Filing
  • Updating the database
  • Day to Day workshop Maintenance duties
  • Managed approximately 8 calls, emails per day from users
  • Managed approximately 8 calls, emails per day from users
  • Reason for leaving: Returned to Varsity

Education

ATTI College
, Bloemfontein

MS SQL SERVER 2016 from Querying Data with Transact-SQL, Developing SQL Database, Administering SQL Database Infrastructure
01.2018

Central University of Technology, Free State
, Bloemfontein

Bachelor of Science from Advanced Development Software, User Interfaces, Software Engineering And Design, Research Methodology, Information And Technology Management, Computer Architecture, Computer Security, Operating Systems And Database Systems
01.2014

Central University of Technology, Free State
, Bloemfontein

Associate of Science from Information Systems, IT Mathematics, Software Development, System Software, Technical programming And Graphical user Interface Design
01.2013

K S Shuping High School
, Kuruman, South Africa

Grade 12
12-2007

Skills

  • SQL Server Management Studio
  • Hyper V
  • Vmware
  • Microsoft SQL Server
  • Microsoft Server 2003/2008/2012 platforms
  • Microsoft Exchange Server 2010/2013
  • T-SQL
  • Microsoft Office 365 Suite
  • Networking (Topologies, Protocols and IP Addressing)
  • Active Directory
  • Migration from MS Server 2003 to MS server 2012
  • Communication plan
  • Incident Management
  • IT Internal Audits and management
  • Skills Development and Trainings
  • Service Level Agreement
  • User Management
  • Maintain quality service by establishing and enforcing organization standards
  • Evaluating the functionality of systems
  • Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements
  • Ensuring software licensing laws are followed
  • Scheduling upgrades
  • Providing user training, support, advice and feedback
  • Testing and modifying systems to ensure that that they operate reliably
  • Systems Development Life Cycle and Process Management
  • Strong Technical Understanding and Management
  • Coordination
  • Analysing Information
  • Problem Solving
  • Strategic Planning
  • Quality Management
  • Fit for purpose solution development
  • Meticulous attention to detail
  • Team work skills
  • The ability to work independently and well under pressure
  • Organisation and time management
  • Interpersonal and communication skills
  • Self-motivated and disciplined
  • Initiative
  • Punctual and able to adhere to deadlines and schedules
  • Network troubleshooting
  • System administration
  • Technical support
  • Effective communication
  • Active directory
  • Computer systems installation
  • Active Directory knowledge
  • Network performance monitoring
  • Hardware and software monitoring
  • System upgrades

Languages

Setswana
English

Acquiredskills

SQL Server Management Studio, Hyper V, Vmware, Microsoft SQL Server, Microsoft Server 2003/2008/2012 platforms, Microsoft Exchange Server 2010/2013, T-SQL, Microsoft Office 365 Suite, Networking (Topologies, Protocols and IP Addressing), Active Directory, Migration from MS Server 2003 to MS server 2012, Communication plan, Incident Management, IT Internal Audits and management, Skills Development and Trainings, Service Level Agreement, User Management, Maintain quality service by establishing and enforcing organization standards, Evaluating the functionality of systems, Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements, Ensuring software licensing laws are followed, Scheduling upgrades, Providing user training, support, advice and feedback, Testing and modifying systems to ensure that they operate reliably, Systems Development Life Cycle and Process Management, Strong Technical Understanding and Management, Coordination, Analysing Information, Problem Solving, Strategic Planning, Quality Management, Fit for purpose solution development, Meticulous attention to detail, Team work skills, The ability to work independently and well under pressure, Organisation and time management, Interpersonal and communication skills, Self-motivated and disciplined, Initiative, Punctual and able to adhere to deadlines and schedules

Professionalreferences

  • Lizie Manale, Deputy Director: Manager, Human Settlements Department, 073 239 5675
  • Kelopile Ditaunyane, Line Manager: Application Support, UCS Technology Services, 068 697 2995
  • Burger Potgieter, Senior Customer Engineer, BHP Billiton Company, 082 921 1591

Methodoftransport

Public

Desiredsalary

R 49 000 +

Desiredbenefits

  • Medical Aid
  • Pension Fund

Personal Information

  • Dependents: 1
  • Notice Period: One (1) Month
  • Date of Birth: 11/01/89
  • Nationality: South African
  • Driving License: Code B
  • Marital Status: Single

Gym, Reading

I participate in body building trainings taking place both indoors and outdoors. I do also have interest in reading books to enhance my knowledge in different aspect and/or areas of life.

Timeline

Network Administrator

Human Settlements Department
01.2020 - Current

Network Controller (Technical Support)

Human Settlements Department
07.2016 - Current

Trainee

Tech Mahindra (India)
06.2015 - 12.2015

Intern

Human Settlement Department
02.2015 - 02.2016

Intern

UCS Technology Services
06.2014 - 01.2015

Vacation Student

BHP Billiton Company
12.2012 - 01.2013

Vacation Student

BHP Billiton Company
12.2011 - 01.2012

ATTI College

MS SQL SERVER 2016 from Querying Data with Transact-SQL, Developing SQL Database, Administering SQL Database Infrastructure

Central University of Technology, Free State

Bachelor of Science from Advanced Development Software, User Interfaces, Software Engineering And Design, Research Methodology, Information And Technology Management, Computer Architecture, Computer Security, Operating Systems And Database Systems

Central University of Technology, Free State

Associate of Science from Information Systems, IT Mathematics, Software Development, System Software, Technical programming And Graphical user Interface Design

K S Shuping High School

Grade 12
Duduetsang Bannane