Summary
Overview
Work History
Education
Skills
Timeline
Generic

DUANE ANDERSEN

Senior Customer Support Specialist
Randburg

Summary

Dedicated Cape Town native now based in Johannesburg since 2021. Recognized for strong work ethic, quick learning skills, and unwavering commitment to excellence. Firm believer in loyalty and fully dedicated to seizing opportunities.

Overview

12
12
years of professional experience
11
11
years of post-secondary education
1
1
Language

Work History

Senior Customer Support Specialist

Raging River Ltd
Johannesburg
02.2024 - Current
  • Assisted high valued customers telephonically, over chat and furthermore over email, (this includes attending to Floor Manager emails).
  • Managed escalations created by agents and assigned by other departments.
  • Liaised with various departments in order to expedite processes for High Valued Customers.
  • Assisted with the crediting of bonuses when requested by both hosts and players.
  • Handled Supervisor calls.
  • Assisted other Agents and Team Leads when required

Call Centre Agent

Raging River Ltd
01.2023 - 02.2024
  • Assisted customers with queries telephonically, over chat as well as email
  • Responsible for escalating any issues or problems accordingly.

Au-Pair

Private
Johannesburg
01.2022 - 08.2022
  • Assisting with homework, play/entertainment, and cooking meals for two children aged 5 and 7 years.

Relations Manager

PROPR
01.2019 - 01.2020
  • Recorded virtual payments.
  • Assisted with booking transfers, check-ins & guest queries.
  • Managed bookings via booking apps such as AirBnB, Expedia and Booking.com.
  • Filled in as concierge and conducted pre- and post-stay property checks as and when required.

Waiter

Deer Park Cafe
01.2019 - 08.2019
  • Waiter

Personal Assistant

Private
01.2018 - 09.2018
  • Bookings
  • Admin & basic book-keeping
  • Data capturing, troubleshooting & solving hardware/software faults.

IT Administrator

Kuyasa Fund
Cape Town
01.2017 - 07.2017
  • Installing/configuring computer systems.
  • logging IT-related queries.
  • Diagnosing peripheral devices
  • Troubleshooting & solving hardware/software faults.

Head Waiter

Viva Cafe
Cape Town
01.2015 - 01.2016
  • Head waiter
  • Barista
  • Bartender.

Intern

Kuyasa Fund
Cape Town
01.2013 - 03.2013
  • Managed data integrity (fixing and updating client personal information)
  • Issued payment statements to clients
  • Generated marketing and collections report for the operations manager.

Education

High School Diploma -

ROSEBANK PROGRESS COLLEGE
Cape Town, South Africa
04.2001 - 01.2012

Skills

focused

punctual

amenable

flexible

creative

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Timeline

Senior Customer Support Specialist

Raging River Ltd
02.2024 - Current

Call Centre Agent

Raging River Ltd
01.2023 - 02.2024

Au-Pair

Private
01.2022 - 08.2022

Relations Manager

PROPR
01.2019 - 01.2020

Waiter

Deer Park Cafe
01.2019 - 08.2019

Personal Assistant

Private
01.2018 - 09.2018

IT Administrator

Kuyasa Fund
01.2017 - 07.2017

Head Waiter

Viva Cafe
01.2015 - 01.2016

Intern

Kuyasa Fund
01.2013 - 03.2013

High School Diploma -

ROSEBANK PROGRESS COLLEGE
04.2001 - 01.2012

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DUANE ANDERSENSenior Customer Support Specialist