Drew Michelle Brehany

• Provided exceptional customer service, fostering long-term client relationships and encouraging repeat business.
• Managed a diverse portfolio of approximately 50 customer accounts, ensuring all clients received personalized attention and support throughout the sales cycle.
• Optimized sales pipeline management by regularly updating and maintaining an accurate record of all leads, contacts, and accounts in the CRM system.
• Collaborated with cross-functional teams to develop tailored solutions for individual client needs.
• Conducted market research to discover new leads and opportunities.
• Contributed to team objectives in fast-paced environment.
• Kept detailed records of daily activities through online customer database.

Sales/Operations Manager Role Includes but not limited to:

• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
• Held regular meetings with staff to delegate tasks, communicate market trends, sales KPIs and priorities.
• Overseeing day to day operations within company whilst managing team of 10 professionals.
• Project Management: Ensuring all projects are abiding by systems and protocols.
• Overseeing Marketing Department strategies.
• Responsible for growing company brand across provinces.
• Training and hiring of new staff.
• Responsible Company's social media marketing and Google AdWords account.
• Ensuring each installation follows same protocols from residential installations to commercial installations.
• Collaborated with CEO to formulate budgets and improve sales department revenue.
• Built and maintained courteous and effective working relationships.

Contact: Deshree 076 766 4540

Main duties performed:

• Cold Canvasing
• Face to Face Sales Generation
• Telesales sales and lead generation
• Team Management and Training
• Sales Strategies
• Objection Handling
• Proactively cold or warm calling customers, providing updates on deals and increasing company awareness.
• Asked customers in-depth questions to understand their requirements and close sales.

Contact: Stephanie / Fabi 061 227 0412 / 060 582 0730

Office Duties Performed:

• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
• Supported staff with clerical tasks for well-maintained office administration.
• Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels.
• In charge of 3D Printing and maintenance
• Creating and maintaining filing systems
• Setting days/dates for the technicians to go to site
• Giving basic technical support over the phone or via team viewer
• Helped management teams develop policies and procedures to improve record management.
• Created and maintained company records and used software to review and monitor data.

Contact: Gerhad Pretorius 083 450 3271

Main duties performed:

• Letter writing
• Dealing with telephone and email enquiries
• Scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required
• Completed daily billing, collections and reporting duties.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable for team members.
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc. to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases.

Contact: Sifiso Thwala 073 470 3878