Drew Marnitz
Administratior
Durban
Summary
I am an astute, qualified, and competent professional with 5 years of experience in versatile and challenging roles delivering bespoke business solutions to reputable organizations. Strong competencies and experience in administration, exports, travel coordination, payment processing, staff time management, and processing. I possess proven competencies in communication skills, active innovation, customer orientation, and strategic planning that contribute to the delivery of business goals. I have a proven track record contributing to the delivery of business goals. In a previous role as a personal assistant at a property company, gained valuable experience in managing schedules, handling client communications, and coordinating various administrative duties. This experience further enhanced multitasking effectiveness. Also have a strong history in customer service and confident in ability to contribute to your team. In a role at ARB Electrical, honed skills in communication, problem-solving, and customer satisfaction. Pride myself on remaining calm and composed under pressure, having a keen attention to detail, and possessing strong organizational skills.
Overview
4
4
years of professional experience
Work History
Personal Assistant / Secretary
Futuredev Properties
02.2023 - 12.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Improved time management of the executive through effective prioritization and organization of tasks.
Branch Administrator
ARB Electrical Wholesalers
02.2021 - 01.2023
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
- Complied with regulatory guidelines and requirements.
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Coordinated team meetings agendas aimed at enhancing collaboration within the workforce.
- Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
Administrator Assistant
ARB Electrical Wholesalers
06.2020 - 02.2021
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
Receptionist
ARB Electrical Wholesalers
10.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Matriculated -
Bechet High School
Durban12.2018
Skills
Excellent communication skills
Teamwork
Time management
Flexible schedule
Interpersonal skills
Approachable
Ability to learn quickly
Observant and self-motivated
Ms Word
Ms Excel
Ms PowerPoint
Ms Outlook
Time Management Clocking System
Personal Information
- Date of Birth: 11/04/99
- Gender: Female
- Nationality: South African
References
Available on request
Timeline
Personal Assistant / Secretary
Futuredev Properties
02.2023 - 12.2023
Branch Administrator
ARB Electrical Wholesalers
02.2021 - 01.2023
Administrator Assistant
ARB Electrical Wholesalers
06.2020 - 02.2021
Receptionist
ARB Electrical Wholesalers
10.2019 - 03.2020
Matriculated -
Bechet High School