Summary
Overview
Work History
Education
Websites
Personal Information
Keyskillsexperience - Soft
References
Timeline
AdministrativeAssistant
Douglas McNeilage

Douglas McNeilage

Sales Director; CX Technology Expert; Sales Leader; Solution Selling And Digital Transformation
Johannesburg,Gauteng

Summary

PROFESSIONAL PROFILE
I am an enthusiastic and dedicated Business professional with extensive experience across the software industry ranging from Enterprise Customer Experience Solutions, Data & AI Driven Business Outcomes, Mobile Communication Solutions, Supply Chain Solutions to Corporate sales. An exceptional leader who is able to motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment.

OBJECTIVE
I am looking to continue and grow as an employee and individual within a business environment that offers stimulation, challenges and an exciting environment to grow. I am therefore keen to further my career in suitable role within a dynamic business as I have a passion and love for what I do. I believe in a Team mentality and my passion for People, Business and Technology has afforded me success within my career to date.

Overview

26
26
years of professional experience
10
10
years of post-secondary education

Work History

Regional Director: South Africa

Verint
Johannesburg
7 2018 - Current
  • As Verint Regional Director for South Africa I am responsible for the overall regional annual revenue number plus acquisition of New Enterprise Software Sales and Management of the Verint Enterprise Customers in South Africa
  • Direct C-Level engagement and driving the revenue number for Verint South Africa
  • My role requires working and managing our Global partner channel as well as our local reseller channel
  • Brand and Digital Marketing for the South Africa region aligned to the Global Marketing Strategy Driving & mentoring the local South Africa Sales & Pre-Sales Teams to achieve the targets and strategy of the Region for the greater EMEA Verint Team.
  • Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
  • Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
  • Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Implemented robust performance management systems to identify areas for improvement and support employee development.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Represented company at various national and global events.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Negotiated lucrative contracts with suppliers, reducing costs while maintaining high-quality products and services.
  • Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
  • Established strong partnerships with industry stakeholders, enhancing the company's reputation and creating mutually beneficial collaborations.
  • Developed and executed successful business plans, resulting in increased market share and profitability.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Executive Head: Sales

Zetes
Johannesburg
07.2015 - 06.2018
  • As Executive Head: Sales I am responsible to lead, train, manage and develop the Zetes Mobility Commercial Sales Team on a National level
  • I am responsible to create, implement and proactively drive initiatives to grow the company's position as the preferred Total Solutions Provider through the Zetes Products, Solutions and Services
  • I create, drive and implement the Commercial Sales & Marketing Strategy for Zetes South Africa, including expansion into the African territories
  • I manage the Zetes Partner Channel activity and relationships at an Executive level.
  • Self-motivated, with a strong sense of personal responsibility
  • Excellent communication skills, both verbal and written
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and a fast-paced environment

Head: Enterprise Business Development – South Africa

Mimecast
Johannesburg
10.2012 - 07.2015
  • Drive the Mimecast Enterprise Sales Strategy and Target for South African Market
  • Management of the Enterprise GTM Team Executive level Enterprise sales engagements, CIO, CTO, CMO & CFO
  • Prepare individual customer engagement strategies and plans leveraging existing contacts, marketing and networking opportunities to create sales opportunities Develop and maintain a robust Sales Pipeline within a CRM/ERP system Prepare presentations, proposals, business cases, total cost of ownership, evaluations and sales contracts
  • Provide engaging Enterprise appropriate product demonstrations to potential clients while being proactive in developing & maintaining the required level of knowledge in email infrastructure, Cloud Computing, and the Software as a Service landscape
  • Manage and work with Channel partners where required Communicate & present opportunities, special developments, information, or feedback gathered through field activity to appropriate Mimecast departments and staff
  • Drive marketing events such as seminars, trade shows, channel forums and telemarketing events.

Head of Enterprise Sales – South Africa

Blackberry
Johannesburg
09.2009 - 09.2012
  • As Head of Enterprise Sales – Southern Africa I work with Heads of the Carrier Business Units and appropriate Carrier personnel to develop a co-operative sales strategy for the carrier
  • Playing a key role in this B2B team, I own the execution of the sales strategy in South Africa and maintain and build excellent relations at all levels within the sales channels
  • I evaluate the strengths of partner’s present sales channel and analyse performance of channels and develop plans to improve channel effectiveness
  • My Team and I support Carrier sales people at all stages of the sales cycle to their customers and associated training of the sales channels, also recruit additional channel partners to complement and expand the sales channel, whilst analysing new business opportunities and develop plans to maximise the opportunity
  • I engage in customer calls with carrier sales personnel and actively participate in sales meetings to promote awareness and stimulate demand
  • In close co-operation with carrier personnel, I plan and execute marketing activity to drive additional business, including product updates, program overviews, sales incentives and customer promotions
  • I am responsible to develop execute the Blackberry Enterprise Strategy for South Africa targeted on acquisition of new BlackBerry Enterprise Customers and the retention of existing BlackBerry Enterprise customers through developing solid and trusting relationships and positioning the BlackBerry Enterprise products into the South African market.

General Manager (Strategic Accounts, Marketing, Business Development)

Smartcom
Johannesburg
04.2005 - 08.2009
  • Targeted on sales volume, value and market share
  • Responsible for account planning and growth planning
  • Responsible for persuading business partners and teams to purchase Vodacom Products and maintain market share
  • Ensuring timeous delivery and distribution of products
  • Dealing with senior management and staff in all levels, sales, marketing and operational teams
  • Controlling sales incentives and procurement rebates
  • New product introductions and presentations to all applicable departments
  • Responsible for driving sell-in, into the operator and sell-through in the retail, national chains, corporate and direct sales channels
  • Handling of co-marketing budgets and activities to enhance sales, both above the line and below
  • Reporting directly to the CEO with responsibility for operational and people management within 4 teams which include line Managers and staff
  • Responsible for motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
  • Controlling management criteria for profit cost of sales, sales targets, account planning, strategic growth planning, interdivisional procedure drafting, dealer acquisition, commission scheduling and approval
  • Preparing in-depth acquisition/sales strategies
  • Presentation and proposing of mobile solutions to Corporate Customers
  • Monitoring performance through weekly and monthly reporting in management and HOD meetings
  • Supporting and coaching managers and supervisors to their full potential
  • Drafting all process and procedures for Strategic channels

IT Manager

Smartcom
Johannesburg
07.2003 - 03.2005
  • As IT Manager within a closed environment of a large Telecommunications Service Provider company I was responsible to Head up and manage a team of IT professionals that were tasked to Maintain and build onto an ever-growing business environment which entailed managing Networks, DR Sites, Billing Systems, End User requirements and collaboration with the larger Vodacom Network
  • Controlling all aspects of an IT department from the purchasing, reports, budgets, stats & staff management to ensure mentorship and grow with individuals was possible while ensuring that innovation and forward thinking were implemented to ensure that the best service possible both for our internal and external customers.

IT Manager

Desktop Business Solutions
Johannesburg
02.1998 - 06.2003
  • As the IT Manager I was responsible for managing the customer’s networks and IT requirements from a day-to-day basis
  • Being a small business I was very hands on and experienced many different aspects of business requirements
  • Supporting individuals and business heads in making there IT environments more efficient and cost effective
  • Control over the purchasing and IT sales into the customer base along with building healthy & long-lasting relationships with our customers
  • Managing projects and the execution teams was an important part of my role to ensure end to end satisfaction for the customers.

Education

High School Diploma -

Springs Boys High School
South Africa
01.1992 - 12.1996

Damelin International Information Technology - Information Technology

Damelin
South Africa
01.1997 - 12.1999

Some College (No Degree) - Business Management

Zealous
South Africa
08.2005 - 08.2006

PMP (Project Management Professional) - Information Technology Project Management

University Of Johannesburg
South Africa
10.2005 - 10.2006

Personal Information

  • ID Number: 7902065095085
  • Health Status: Excellent
  • Nationality: Dual: South African & British

Keyskillsexperience - Soft

  • Highly motivated
  • Professional
  • Goal orientated Leadership qualities
  • Sales and customer centric
  • Excellent communication & Public Speaking skills
  • Strong personality
  • Build strong and lasting relationships
  • Accuracy in dealings
  • Focused
  • Loyal

References

Provided with pleasure on request.

Timeline

Executive Head: Sales

Zetes
07.2015 - 06.2018

Head: Enterprise Business Development – South Africa

Mimecast
10.2012 - 07.2015

Head of Enterprise Sales – South Africa

Blackberry
09.2009 - 09.2012

PMP (Project Management Professional) - Information Technology Project Management

University Of Johannesburg
10.2005 - 10.2006

Some College (No Degree) - Business Management

Zealous
08.2005 - 08.2006

General Manager (Strategic Accounts, Marketing, Business Development)

Smartcom
04.2005 - 08.2009

IT Manager

Smartcom
07.2003 - 03.2005

IT Manager

Desktop Business Solutions
02.1998 - 06.2003

Damelin International Information Technology - Information Technology

Damelin
01.1997 - 12.1999

High School Diploma -

Springs Boys High School
01.1992 - 12.1996

Regional Director: South Africa

Verint
7 2018 - Current

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Douglas McNeilageSales Director; CX Technology Expert; Sales Leader; Solution Selling And Digital Transformation