Summary
Overview
Work History
Education
Skills
Timeline
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Dorothy Nakabanda

Dorothy Nakabanda

Flight Attendant
Sandton ,GP

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Spa Therapist

Soul Thai Moreleta Park
Pretoria East, GP
01.2020 - 09.2022
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Fostered friendly, warm and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Assisted manager with daily spa operations.

Front Desk Receptionist

Peace & Renewal Natural Therapy
Pretoria , GP
01.2018 - 06.2020
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided callers with address, directions, company website and related information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings for senior management team.

Education

High School Diploma -

SA College Private School
Pretoria, Gauteng
01.2012 - 11.2016

Certificate - Aviation Field

EPT Aviation School
Kempton Park
11.2022 - 12.2022

Skills

Guest services expertise

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Timeline

Certificate - Aviation Field

EPT Aviation School
11.2022 - 12.2022

Spa Therapist

Soul Thai Moreleta Park
01.2020 - 09.2022

Front Desk Receptionist

Peace & Renewal Natural Therapy
01.2018 - 06.2020

High School Diploma -

SA College Private School
01.2012 - 11.2016
Dorothy NakabandaFlight Attendant